RTIC Outdoors Reviews

"Buyer beware. I purchased 2 20 can soft pack coolers for holiday gifts in September of 2023. They were not given to the recipients until December of that year. The zipper on one of them is alread broken and will not work at all rendering the cooler completely unuseable. The zipper on second one is barely functional requiring 2 hands to operate. Reached out to support and the only response was sorry charlie - warranty is only 1 year - which I new when I contacted support. Poor quality coolers. Buyer beware. Neither cooler lasted more than 14-16 months."

"Buyer beware. I purchased 2 20 can soft pack coolers for holiday gifts in September of 2023. They were not given to the recipients until December of that year. The zipper on one of them is alread broken and will not work at all rendering the cooler completely unuseable. The zipper on second one is barely functional requiring 2 hands to operate. Reached out to support and the only response was sorry charlie - warranty is only 1 year - which I new when I contacted support. Poor quality coolers. Buyer beware. Neither cooler lasted more than 14-16 months."

"They do not stand behind their product. Purchased a 32\u201d snow tube for Christmas gift in 2022. Kid loved it so much that we purchased another 32\u201d (no issues) and 2 x 40\u201d tubes. Purchased in late October during a sale on their website for a 2023 Christmas gift. Gifts opened on December 26th 2023. No snow in our area until mid-january. Tubes kept indoors and pumped up indoors. Both 40\u201d tubes had creases and folds that weakened the material. Both 40\u201d tubes had holes in them (see attached pictures). Numerous contacts with RTIC led to submitting a warranty claim. They denied the claim saying it was outside of the 90 day warranty. Poor and unethical business practice by RTIC. I tried to continue to contact them asking if we could even just purchase the inner tube portion as the outer cover was fine. I received no further contact from RTIC from that point forward."

"They do not stand behind their product. Purchased a 32\u201d snow tube for Christmas gift in 2022. Kid loved it so much that we purchased another 32\u201d (no issues) and 2 x 40\u201d tubes. Purchased in late October during a sale on their website for a 2023 Christmas gift. Gifts opened on December 26th 2023. No snow in our area until mid-january. Tubes kept indoors and pumped up indoors. Both 40\u201d tubes had creases and folds that weakened the material. Both 40\u201d tubes had holes in them (see attached pictures). Numerous contacts with RTIC led to submitting a warranty claim. They denied the claim saying it was outside of the 90 day warranty. Poor and unethical business practice by RTIC. I tried to continue to contact them asking if we could even just purchase the inner tube portion as the outer cover was fine. I received no further contact from RTIC from that point forward."

"They do not stand behind their product. Purchased a 32\u201d snow tube for Christmas gift in 2022. Kid loved it so much that we purchased another 32\u201d (no issues) and 2 x 40\u201d tubes. Purchased in late October during a sale on their website for a 2023 Christmas gift. Gifts opened on December 26th 2023. No snow in our area until mid-january. Tubes kept indoors and pumped up indoors. Both 40\u201d tubes had creases and folds that weakened the material. Both 40\u201d tubes had holes in them (see attached pictures). Numerous contacts with RTIC led to submitting a warranty claim. They denied the claim saying it was outside of the 90 day warranty. Poor and unethical business practice by RTIC. I tried to continue to contact them asking if we could even just purchase the inner tube portion as the outer cover was fine. I received no further contact from RTIC from that point forward."

"They do not stand behind their product. Purchased a 32\u201d snow tube for Christmas gift in 2022. Kid loved it so much that we purchased another 32\u201d (no issues) and 2 x 40\u201d tubes. Purchased in late October during a sale on their website for a 2023 Christmas gift. Gifts opened on December 26th 2023. No snow in our area until mid-january. Tubes kept indoors and pumped up indoors. Both 40\u201d tubes had creases and folds that weakened the material. Both 40\u201d tubes had holes in them (see attached pictures). Numerous contacts with RTIC led to submitting a warranty claim. They denied the claim saying it was outside of the 90 day warranty. Poor and unethical business practice by RTIC. I tried to continue to contact them asking if we could even just purchase the inner tube portion as the outer cover was fine. I received no further contact from RTIC from that point forward."

"Usually we love their products... so i ordered several of their newer dishwasher safe ceramic lined 16oz bottles for my son for school, they started chipping 3-4 months after purchasing and it's only been used and washed a few times because we alternate between the 4 we bought, I went to file a warranty and of course the warranty was already expired..."