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RugStudio Reviews

4.9 Rating 3,191 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, and great product. the Rug sheds a lot. but we understand that is normal in most wool rugs. we look forward to not as much shedding in the future.”

“The rug was just as illustrated and fit in my house perfectly. However, it had not been rolled up smoothly so one edge wanted to curl up. It had to be weighted down for a couple of weeks to get the kink out of it. The rug was delivered on time and sooner than I had expected. All in all, a very good buying experience.”

“Pads were not supposed to have any rubber or vinyl, but they did on one side. Our floors are not supposed to have rubber on them, so we had to put that side facing the rugs.”

“The rug is perfect. The price was excellent. Delivery time was reasonable. We will probably get a better pad than the one that was included.”

“great service”

“I love the quality of the rug. Rug was not wrapped in plastic and perhaps didn’t need to be, although weather was inclement. The price was remarkable considering the rug is wool and 10x8’.. I was satisfied with this product and hope it lasts quite some time.”

“I thought rug would be shipped rolled up but was folded, took a while for creases to come out. Otherwise beautiful Karastan rug and quick shipping.”

“very good responsive customer service via chat”

“Katie was great to work with. Very fast at responding!”

“Good communication. Speedy delivery.”

“Rugs shipped in timely manner, good price. I had to store it for a month so when I when I finally unrolled it I was saddened to see it had to imperfections. Two small areas look like they didn't accept the dye. I could attach pics of the two areas. With moving and settling i didn't have time to make a call or email them. I would like some concession for the imperfections.”

“Custom service was very helpful after I received wrong rug.”

“1) Great Rug – need additional larger area rug size??? Can you assist? Item Number: 113817x3 Loloi Terrace TC-08 Orange / Lemon 2' 5'' X 3' 9'' Price $33.11 2) This pad doesn’t work, rug moves on the carpet – does not stay in place?? MSM Inc. Magic Stop Pad For Rugs On Carpet 4' X 6' Otherwise, I rate Rug Studio as one of the best go to places for RUGS. Thank you.”

“Good, but chat site is awkward and msg send does not work well.”

“If you don't expect a full 9x12 pattern on a 2x3 rug you should be very pleased. Color, size and feel are very nice. Very good price. Will buy here again.”

“No complaints, just took too long to get here”

“I like the rug very nice. Looks great on the deck.”

“The service was responsive. I do wish they gave me more time to reply before signing off.”

“I just asked one simple question online so I don't have a lot of experience with Rug Studio. I have not purchased anything yet I just asked a simple question.”

“The ordering process was very easy. My item was on backorder, so I didn't get it immediately, but was kept well informed on when it shipped & expected to arrive. The rug is of good quality & looks great as expected. I am pleased!”

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RugStudio is rated 4.9 based on 3,191 reviews