Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.43

4.4 Rating 3,545 Reviews

85 %

of reviewers recommend Rydale Clothing

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Metrics

4.4

Based on 3,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rydale Clothing 4 star review on 17th January 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery method of "Hermes" is utterly atrocious! I have the driver on cctv just walking up to the door not knocking just posting the note through the letter box, not once, not twice but three times(wasn't even a lady) ;), with zero information written on just that it was the 1st,2nd or 3rd attempt. Being a business owner myself I highly advise against any further affiliation with Hermes as their business practices are simply untrustworthy (cheaper is clearly not always better) I was told via email by Rydale that it was too bad and that I must just purchase again at the full price not the sale price it was originally purchased under...as you can imagine I did not take kindly to such a lack of customer service, this morning though I called Rydale and was connected to an agent (Mellissa) and must say she more than made up for the utter lack of professionalism via your other agents and resolved the matter in less than 5 minutes. As a whole I believe the fault to be solely with the Delivery means ie Hermes but as a business the responsibility lays with you Rydale to ensure you use trustworthy and reliable delivery methods...try DPD or ups etc”

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Posted 6 years ago

“Poor customer service. Took 4 attempts to get through, over an hour call time. Parcel lost in post, still not resolved. Customer service very rude. Got told management have more important things to do than look for my parcel!!”

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Posted 6 years ago

“Poor customer service Poor delivery service will not use this company again”

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Posted 6 years ago

“I would not recommend this company to anyone, I ordered a fleece gellitt size XL and received an XS I called and they told me they would send another one straight away and to give the XS to a charity, so a couple of days later the other one arrived and that was another XS so i called again and was told the same and I still have not received it so I called again and got the most ignorant female I have ever spoken to, she talked over me and would not listen to me and told me, "is going in the warehouse to see if they had my size was not there top priority at the moment" and we will be in touch as soon as we can. I first placed my order on the 12th November and still have not got what I ordered it's an absolute disgrace and the female needs sacking.”

Helpful Report

Posted 6 years ago

“ordered tweed shooting jacket,had to amend order due to web page not allowing,took three attempts kept getting cut off after 8 mins.waited three days after email said order being prepped,phoned three more timesjust to be told despatch had cancelled order,size no longer available,no email no call,will not be using these people again,total shambles.why tell people items available when clearly they arent.so much for sales.”

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Posted 6 years ago

“Had tulymore boots 18 days inside fallen apart ,offered 50% and cost of repairs for me to arrange .This is what customer services offered.refused”

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Posted 6 years ago

“Poor service ,customer services asked you to send photos of faulty then ignore you,Very bad products”

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Posted 6 years ago

“Ordered two pairs of men’s Wellington boots. Never seen such a strange shape boot! The calves are massive so much so they were very hard to walk in. Customer service advised to return the boots for refund but did not advise me that they would not refund the £13 postage. The picture does not show how massively big the calves are!!! There are lots of footwear companies that don’t charge for returns best to shop with them.”

Helpful Report

Posted 6 years ago

“Having to pay to return items even when you just want to exchange is ridiculous. Will not order again due to this outdated online system and returns policy.”

Helpful Report

Posted 6 years ago

“What an atrocious way to treat a customer. • Allerton boots arrived late September. I was thrilled. This had taken 1 month. Saw Rydale at the Dunster Show, chose the boots (they didn’t have my size), Howarths were not going to be in stock, so chose ALLERTON. • Wore them once: 2 teeth fell out of the zip • Sent pics of damage to Melissa as requested 30.09.19 • 02.10.19 Melissa said she would send a return slip. • She arranged Friday, Oct. 4 – then cancel – failed to book the courier • She asked me for another day. I said Monday, Oct. 7th • She failed again and asked for another day. She said she had too many emails to read (!!??). Isn’t this her job? – to take orders etc. • I said Friday, Oct. 11th. • Finally, on Octo. 8th she sent the return slip • We were all here all day waiting on Octo. 11th. They never came (I called her at the end of the day, she said they would come up to 8pm at night.). They never came. • Sat. Oct. 12th, they never came. • Mon. Oct. 14th, finally came, claiming they had come before. • Anna/ Melissa had promised me that there was a pr of size 8 slim fit for me and that they would send them the minute the faulty ones were collected (NOT RECEIVED). They said, they were notified immediately upon collection and the next pr would eb sent out. • Anna now claims none of this was true, they were never notified and that there was not a pr for me • I called Anna yesterday to be told there are no more size 8s and none until the New Year. • Asked to speak to her supervisor – she is her supervisor. Oh dear. Asked to talk to you. No call yet received • Went on your website today and saw I could order a pr of size 8 slim fir Allerton. Called first. • Spoke to Lauren. She said the system was showing 1pr, she would go and look and call me back in 20mins. • 30mins later, no call. No call all day • Am email arrived later today, 221019. No boots etc. “You call us to get your money back” (no offer of calling me), a misspelled homophone (manner/manor) and unsigned. Can’t get much worse. Interesting way to nurture valuable clients and run a company.”

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Posted 6 years ago

“Sent the wrong size and I had to pay the delivery to send back”

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Posted 6 years ago

“Very disappointing boots not water proof would never buy again”

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Posted 6 years ago

“Rydale took my money and never sent me the product I ordered. Instead, they sent me an inferior jacket of both the wrong kind and colour. When I complained, they told me to prove it was their mistake, which I did, and then they spent several weeks stalling. I was told to return the mistakenly-sent jacket and pay the postage out of my own pocket, which I foolishly did. By now, the jacket I originally ordered is not only out of stock, but Rydale HASN'T EVEN REFUNDED the money I already paid for it weeks ago. It is a complete shambles. I have been in a loop with their "support" for several weeks now, and all I can say is STAY. AWAY. Even the budget prices don't make up for headache you'll have with Rydale.”

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Posted 6 years ago

“I love that fact that you've asked me to rate a product that still hasn't arrived. Over two weeks after I expected it to arrive. Think I might need a refund!!”

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Posted 6 years ago

“Shocking customer service. My order wasn't delivered within an appropriate time because they use an incompetent courier. Really slow at replying to messages/emails and a really unhelpful woman on the phone. I won't be shopping with Rydale again.”

Helpful Report

Posted 6 years ago

“Shocking customer service. My order wasn't delivered within an appropriate time, because they use an incompetent courier. Really slow at replying to messages/emails and an extremely unhelpful woman on the phone. I wont be shopping with Rydale again.”

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Posted 6 years ago

“Returned purchase as sizing was rather small”

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Posted 6 years ago

“Still not got call back from dhl where my order is, I have called numerous times to see where it went, they have not replied yet. Sadie”

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Posted 6 years ago

“Placed order and paid, had email to confirm order and dispatch date etc. Then couple days later emailed to say out of stock and had been refunded and to ignore if still advertised on website.”

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Posted 6 years ago

“Sizings all over the place. I purchased a Cawood jacket which was supposed to be 44 chest. It was nearer 50 chest so I had to pay for the returns. I requested an actual chest measurement for a medium and large so that I could re order with confidence but was told they were too busy to do that, therefore they have lost an order. Not good customer relations that's for sure.”

Helpful Report

Posted 6 years ago

Rydale Clothing is rated 4.4 based on 3,545 reviews