Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.43

4.4 Rating 3,545 Reviews

85 %

of reviewers recommend Rydale Clothing

Company Reviews

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Metrics

4.4

Based on 3,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rydale Clothing 4 star review on 17th January 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered shirt 10/4, still waiting for it 24/4, tried phoning, just got message saying not taking calls at present. Have sent numerous emails, none responded too. Has this company gone bust?”

Helpful Report

Posted 6 years ago

“Right shoe was covered in blue marks, looked like it had been worn. Sent back, awaiting refund.”

Helpful Report

Posted 6 years ago

“I don’t like to leave bad feedback generally, however... 1. No order confirmation. 2. No dispatch email. 3. Child’s sizes all disproportionate age 7-8 shirt far too small age 7-8 jodhpurs far too big. 4. Emailed customer service - No reply!! 5. Have to pay for a return label and print it off yourself!! I’m really disappointed from order to return I’m afraid.”

Helpful Report

Posted 6 years ago

“My order arrived but it was faulty. I've contacted customer services twice to ask for a replacement and I've heard nothing :-( It's my first time ordering with them and I like their merchandise but I'll think twice about ordering in the future - it's been too much of a faff!”

Helpful Report

Posted 6 years ago

“Ordered a pair of size 4 shoes what arrived was a mismatched pair, one being a 3 and the other a 4. I emailed messaged on Instagram (more than once) and Tweeted Rydale asking if they would refund me the return charge as it was an error at there end that I was returning them and also the delivery charge so I could order them again and to date have still had no reply from them. I have had to pay to return them and will not be ordering another pair of shoes or anything else from them again and would advise others not to order from them as well. They have got some serious customer service issues!”

Helpful Report

Posted 6 years ago

“Delivery my orders haven’t come yet I ordered over 2 weeks ago now”

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Posted 6 years ago

“ARE YOU FOR REAL! ASKING ME TO REVIEW AN ITEM I HAVE NOT RECEIVED, AN ITEM YOU HAVE IGNORED 3 EMAILS AND 3 CALLS. IGNORED PAYPAL, IGNORED FACEBOOK COMMENTS AND MESSAGES!!!! YOU HAVE TAKEN MY MONEY AND RAN!!!!! AND THEN YOU HAVE THE AUDACITY TO ASK ME TO REVIEW THE PURCHASE!!!!!!!”

Helpful Report

Posted 6 years ago

“These shoes arrived with yellow stains in 2 separate parts of the shoe. I emailed instantly with photos asking to be refunded and heard nothing from Rydale. These are not wearable in this condition.”

Helpful Report

Posted 6 years ago

“Due to the fact i had place my order on the 31st of March I am yet to still receive my boots. I had also paid for 2 to 4 delivery. Then a week after I placed my order you sent an email stating delays. I'm fine with that no problem. I have a tracking number sent which has had nothing updated on it at all. I work on a farm and needed these boots to enable my to work. However I have had to continue using my old ones full of holes. I am not impressed with this service at all and i shall not be using rydale again.”

Helpful Report

Posted 6 years ago

“Order never showed up,ignoring g my emails and phone lines are closed”

Helpful Report

Posted 6 years ago

“Am still waiting to receive my boots order on the 31/3/20 I take on board the circumstances with corona virus but I’ve tried to track my order with Royal Mail which have never received my order. I’ve email your company with out any response. Very disappointed wouldn’t recommend this company in the future 😕”

Helpful Report

Posted 6 years ago

“Shoddy quality, stitching coming undone, nowhere near the quality shown in the image, am returning, really disappointed as they looked good in the photo”

Helpful Report

Posted 6 years ago

“I ordered a jacket on the 9th February, I returned the jacket as not suitable on the 12th of February. The item was returned back to me on the 29th of February. I paid £2.99 for the return and as of yet no money has been paid back to me. I have tried several times to contact Rydale by phone and email but I have not yet been successful in contacting them.”

Helpful Report

Posted 6 years ago

“would not recommend... Extreme ly disappointed...bought a pair of boots last month, to which the zip tassel on one broke. Rydal were contacted and without any response from them received a new tassel through the post, which was broken. Decided to leave it at that. The following week the rubber heel started to come away from the leather, again contacted Rydal with no response what so ever... this was sent on the 7/2/20 For the prices Rydal charge I at least expected at decent customer service!”

Helpful Report

Posted 6 years ago

“Hermes never delivered my parcel, claimed they had. Contacted rydale and they Said they would investigate. 2 weeks on and still no contact. Service is appalling and i’m Out of pocket”

Helpful Report

Posted 6 years ago

“Don’t reply to emails, clothes doesn’t fit as it’s meant to, do example: if it’s a size 12 it’s more like a size 10!! They don’t do refunds neither!”

Helpful Report

Posted 6 years ago

“Do not reply to emails, clothes isn’t the sizes that you think example: size 12 is more like a size 10.”

Helpful Report

Posted 6 years ago

“The package got lost during the shipping, refund was immediately charged but the service is super bad. The customer care doesn't answer on time, you have to stalk them between the call center and the email and plus, before telling me the truth about the package, I had to wait over a month. I'm sorry, I usually do not write negative feedback and I've always bought things online without problems, but in this case I strongly recommend you to look for other serious websites.”

Helpful Report

Posted 6 years ago

“Item missing from delivery. No refund. No forms in packaging to do return. Delivery took ages and was expensive. 2nd item damaged. No answer from customer care. Will never use them again.”

Helpful Report

Posted 6 years ago

“I ordered a christmas present on 6.12.19 which showed a transaction through my bank account. By 17.12 this had still not arrived, although I had an email from Hermes saying"Whoops there's been an error with your delivery". I rang Rydale and they couldn't have been more helpful, apologising and I have now recived another item via DHL. Hermes are incredibly unprofessional with their communication and I question where the first order went to?? I would give 5 stars to Rydale and none to Hermes! I would suggest you use DHL for your deliveries in future before this causes you to lose custom. The hoody is lovely!”

Helpful Report

Posted 6 years ago

Rydale Clothing is rated 4.4 based on 3,545 reviews