Ryman Reviews

Name: Ryman
Address: -, - -, Cheshire
Rating: 2.16

2.2 Rating 128 Reviews

28 %

of reviewers recommend Ryman

2.2

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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Email:

queries@ryman.co.uk

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Ryman 1 star review on 29th December 2022

Ana Camiola

Anonymous

Roy Chisnall

Ryman 1 star review on 3rd December 2021

Sergio

Anonymous

Anonymous // 01/01/2019

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“Staff in St Andrews branch are helpful, knowledgeable and polite. Gentleman with long dark hair and glasses help me to use their cewe photograph printing machine for the first time this week. It wasn’t a big sale but the service was excellent. That was having a poor and unhelpful service on the same device across the road in Boots.”

Helpful Report

Posted 1 day ago

“When i ordered a product with them they refunded me on the day I was ment to receive it and told me over the phone this it was because they were out of stock, this was not shown on the website, it's a clear sign of poor management.”

Helpful Report

Posted 1 month ago

“New member of staff at my Abergavenny branch Lara went out of her way to be helpful today, she not only helped me find what I wanted she even secured my package to post it.”

Helpful Report

Posted 2 months ago

“Very poor service The garden bench had holes drilled in the wrong place. It was still usable, but just means the bench itself moves around a bit. They offered me a 10% discount for the bother, which I didn't think was adequate. Unfortunately, they weren't able to offer anything further, so now I need to request time off work for them to collect it, and I need to dismantle the entire thing again and try to squeeze it in the cardboard box like a jigsaw puzzle. This is, of course, after having already taken the time to assemble it. And they won't even be able to resell the returned item. That's why 10% wasn't an adequate offer for the inconvenience, let alone the fact that the product was ultimately faulty. Whereas a slightly better discount might have meant I kept it and would have been happy enough, and they wouldn't be having the additional cost of having a courier collect an item which they can't even use again. Instead, they now have an angry customer, a bad review, no repeat custom, courier charges and a garden bench to be disposed of. Doesn't seem to make much sense and didn't benefit either party.”

Helpful Report

Posted 5 months ago

“I ordered from Ryman on January 11, expecting delivery on January 15. Instead, the parcel was delayed by two weeks without any notice and was finally delivered to the wrong address on January 30. No one informed me of the delay or the delivery. I had to chase them down myself, only to find out that my package was left at a random location. Now, despite never receiving the goods, I am being told I still have to pay for them. This is illegal Under Section 29 of the Consumer Rights Act, the seller is responsible for the item until it is in my possession, which never happened!!! They provided proof of delivery for an address that is not mine, yet refuse to correct their mistake. Their complete disregard for consumer protection laws and basic responsibility is shocking. Avoid Ryman at all costs.”

Helpful Report

Posted 7 months ago

“I visited Rymans in Ipswich at Sailmakers Centre. They were very helpful, particularly Lee. They went above & beyond helpful in carrying my Really Useful Storage Tower back to my car. The store was really well stocked & presented. I would definitely go back. In this day when it’s all too easy to complain we forget to compliment. They did a brilliant job today!”

Helpful Report

Posted 1 year ago

“I went in there in Salisbury and was spoken to by a bloke called Andrew and woman called Jackie. Andrew was rude and kept mumbling under his breath and Jackie well it was like she didn't want to be there also stroppy and should have retired years ago”

Helpful Report

Posted 1 year ago

“I ordered fans for my staff as they are working temporarily in portacabins. Over a week and still waiting. No call, no update.”

Helpful Report

Posted 1 year ago

“After reading the reviews about delivery from this company I feel so unhappy I didn't check before ordering. I ordered a piece of furniture online and waited and waited for despatch notice email ..nothing came ..rang customer service to be told it was an error on the system and call back in 48hrs ..called and then they said it was klarna payment and it hadnt gone through ..but I know I had spoken to klarna it had gone through ...after more phone calls to Ryman and speaking to manager they refunded my money and said if I bought the item again through them they would give me 10% off and insisted I would get delivery on time Once again two weeks later my order again is still processing and still not gone through..their excuse this time is processing error so I have rang the third party seller that they were dealing with to get this item and to be told they have never processed my order and it hadnt gone through ..both times ! Now the product is out of stock and I could of got it a month ago with different company ...ryman customer are disgusting taken my money and not processed orders rang 6 times in a month constantly fobbed off with lies ..DO NOT buy from this company ..avoid at all costs ..”

Helpful Report

Posted 1 year ago

“Delivery logistics need addressing. Problem with delivering my order for the third time. I am understanding that deliveries do go adrift from time to time. However, this is the third time and i would just like a call if they are having a problem delivering in my road. I understand that they use courier companies and do not have their own ryman vans, but a call wouldn't go a miss surely.”

Helpful Report

Posted 1 year ago

“My account manager has changed countless times and has finally taken its toll on me. Have to explain how I like to work to someone new everytime. Enough is enough after 3years and now decided to give Lyreco a go.”

Helpful Report

Posted 1 year ago

“Opened a Ryman Business account. Had a big opening event and ordered 80 (30 packs) Harrogate water. Substantial order. 10 days later and still waiting for delivery. The event has since been and gone and customer service is ridiculous. Will not be using Ryman Business anymore.”

Helpful Report

Posted 1 year ago

“Wrong product and late deliver - not much else to say. Ryman Business - Rubbish Service”

Helpful Report

Posted 1 year ago

“Ordered 2 pallets of copier paper - 80 boxes. When arrived it was not what i ordered and some awful greyish tint recycled paper. Tried to return but they were not having any of it - do not use Ryman Business.”

Helpful Report

Posted 1 year ago

“Ryman highstreet Kensington Mr ousman was extremely helpful and went above his duty to help me today . highly appreciate.”

Helpful Report

Posted 1 year ago

“My Account Manager at Ryman Business changed 4 times and i have to explain how my business operates every time to someone new. My first Account Manager was great and then it was a slow decline from there. I get the impression these people are small players in comparison to Office Depot and Lyreco. They certainly do not have the product knowledge and deliveries are are wrong product and late. They do not have their own fleet of vans unlike the above. I would not rely on Ryman Business”

Helpful Report

Posted 1 year ago

“We have a Brothers printer which was a gift from our son a year ago.. As our cartridge was low on toner we popped into the Brighton shop for another one …We obviously bought the 2510 cartridge as we have a 2510 printer. When we got it home we couldn’t fit it in as it turns out that we were supposed to know that we needed the 2410 cartridge for our 2510 printer .. How crazy is that !!? As pensioners in our late seventies that was a very easy mistake to make and we struggle to keep up with modern day technology as it is. We took it back to Brighton for a replacement and was told by a very unsympathetic mid fifties counter assistant that as we had opened the box we could not have a replacement. All he kept saying was “It’s your fault not ours” because you opened the packaging. How was we to know it was the wrong cartridge without opening it up and trying it in the printer for God’s sake? We are now £49-99 out of pocket which as pensioners is a bitter pill to swallow……The returns policy at Rymans is disgusting and needs changing . Avoid them …especially the Brighton branch and the unsympathic staff there.”

Helpful Report

Posted 1 year ago

“Tried to open a 'Enterprise' Business account with Ryman Business. Enthusiasm of customer service totaly lacking and no product knowledge. Asked to speak to Manager and told she does not take calls - email only. Disgusting service.”

Helpful Report

Posted 1 year ago

“We want to say a HUGE thank you to Sam at Ryman Merry Hill Dudley Branch. We had problems accessing the Ryman Rewards offer for two heated clothes airers. After several attempts I phoned the store and spoke to Sam. She explained to us how to proceed. We still were not sucessful and Sam took details over the phone and said she would contact their Customer Service for us to see what was the problem. She rang us back and explained that we needed to enter the code on the end of the offer on the email. Success! We are both elderly folk and not very savvy with all the tech. Sam was so patient and although we did express our thanks to her, we feel it appropriate to put it in a review on here. The airers arrived this morning. Fantastic service all round but especially Sam. We look forward to accessing more Ryman Rewards now we know how to do it!!”

Helpful Report

Posted 1 year ago

“This place broke up my family”

Helpful Report

Posted 1 year ago

Ryman is rated 2.2 based on 128 reviews