Ryman Reviews

Name: Ryman
Address: -, - -, Cheshire
Rating: 2.15

2.2 Rating 123 Reviews

28 %

of reviewers recommend Ryman

2.2

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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Email:

queries@ryman.co.uk

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Ryman 1 star review on 29th December 2022

Ana Camiola

Anonymous

Roy Chisnall

Ryman 1 star review on 3rd December 2021

Sergio

Anonymous

Anonymous // 01/01/2019

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“I visited Rymans in Ipswich at Sailmakers Centre. They were very helpful, particularly Lee. They went above & beyond helpful in carrying my Really Useful Storage Tower back to my car. The store was really well stocked & presented. I would definitely go back. In this day when it’s all too easy to complain we forget to compliment. They did a brilliant job today!”

Helpful Report

Posted 3 months ago

“I went in there in Salisbury and was spoken to by a bloke called Andrew and woman called Jackie. Andrew was rude and kept mumbling under his breath and Jackie well it was like she didn't want to be there also stroppy and should have retired years ago”

Helpful Report

Posted 3 months ago

“I ordered fans for my staff as they are working temporarily in portacabins. Over a week and still waiting. No call, no update.”

Helpful Report

Posted 3 months ago

“After reading the reviews about delivery from this company I feel so unhappy I didn't check before ordering. I ordered a piece of furniture online and waited and waited for despatch notice email ..nothing came ..rang customer service to be told it was an error on the system and call back in 48hrs ..called and then they said it was klarna payment and it hadnt gone through ..but I know I had spoken to klarna it had gone through ...after more phone calls to Ryman and speaking to manager they refunded my money and said if I bought the item again through them they would give me 10% off and insisted I would get delivery on time Once again two weeks later my order again is still processing and still not gone through..their excuse this time is processing error so I have rang the third party seller that they were dealing with to get this item and to be told they have never processed my order and it hadnt gone through ..both times ! Now the product is out of stock and I could of got it a month ago with different company ...ryman customer are disgusting taken my money and not processed orders rang 6 times in a month constantly fobbed off with lies ..DO NOT buy from this company ..avoid at all costs ..”

Helpful Report

Posted 4 months ago

“Delivery logistics need addressing. Problem with delivering my order for the third time. I am understanding that deliveries do go adrift from time to time. However, this is the third time and i would just like a call if they are having a problem delivering in my road. I understand that they use courier companies and do not have their own ryman vans, but a call wouldn't go a miss surely.”

Helpful Report

Posted 4 months ago

“My account manager has changed countless times and has finally taken its toll on me. Have to explain how I like to work to someone new everytime. Enough is enough after 3years and now decided to give Lyreco a go.”

Helpful Report

Posted 4 months ago

“Opened a Ryman Business account. Had a big opening event and ordered 80 (30 packs) Harrogate water. Substantial order. 10 days later and still waiting for delivery. The event has since been and gone and customer service is ridiculous. Will not be using Ryman Business anymore.”

Helpful Report

Posted 5 months ago

“Wrong product and late deliver - not much else to say. Ryman Business - Rubbish Service”

Helpful Report

Posted 5 months ago

“Ordered 2 pallets of copier paper - 80 boxes. When arrived it was not what i ordered and some awful greyish tint recycled paper. Tried to return but they were not having any of it - do not use Ryman Business.”

Helpful Report

Posted 6 months ago

“Ryman highstreet Kensington Mr ousman was extremely helpful and went above his duty to help me today . highly appreciate.”

Helpful Report

Posted 7 months ago

“My Account Manager at Ryman Business changed 4 times and i have to explain how my business operates every time to someone new. My first Account Manager was great and then it was a slow decline from there. I get the impression these people are small players in comparison to Office Depot and Lyreco. They certainly do not have the product knowledge and deliveries are are wrong product and late. They do not have their own fleet of vans unlike the above. I would not rely on Ryman Business”

Helpful Report

Posted 7 months ago

“We have a Brothers printer which was a gift from our son a year ago.. As our cartridge was low on toner we popped into the Brighton shop for another one …We obviously bought the 2510 cartridge as we have a 2510 printer. When we got it home we couldn’t fit it in as it turns out that we were supposed to know that we needed the 2410 cartridge for our 2510 printer .. How crazy is that !!? As pensioners in our late seventies that was a very easy mistake to make and we struggle to keep up with modern day technology as it is. We took it back to Brighton for a replacement and was told by a very unsympathetic mid fifties counter assistant that as we had opened the box we could not have a replacement. All he kept saying was “It’s your fault not ours” because you opened the packaging. How was we to know it was the wrong cartridge without opening it up and trying it in the printer for God’s sake? We are now £49-99 out of pocket which as pensioners is a bitter pill to swallow……The returns policy at Rymans is disgusting and needs changing . Avoid them …especially the Brighton branch and the unsympathic staff there.”

Helpful Report

Posted 9 months ago

“Tried to open a 'Enterprise' Business account with Ryman Business. Enthusiasm of customer service totaly lacking and no product knowledge. Asked to speak to Manager and told she does not take calls - email only. Disgusting service.”

Helpful Report

Posted 9 months ago

“We want to say a HUGE thank you to Sam at Ryman Merry Hill Dudley Branch. We had problems accessing the Ryman Rewards offer for two heated clothes airers. After several attempts I phoned the store and spoke to Sam. She explained to us how to proceed. We still were not sucessful and Sam took details over the phone and said she would contact their Customer Service for us to see what was the problem. She rang us back and explained that we needed to enter the code on the end of the offer on the email. Success! We are both elderly folk and not very savvy with all the tech. Sam was so patient and although we did express our thanks to her, we feel it appropriate to put it in a review on here. The airers arrived this morning. Fantastic service all round but especially Sam. We look forward to accessing more Ryman Rewards now we know how to do it!!”

Helpful Report

Posted 10 months ago

“This place broke up my family”

Helpful Report

Posted 1 year ago

“As a business i spend on average £3,000 per month, so i ordered pens, paper, pads, rulers etc via their 'Ryman Business Division' - Never again. I missed deadline for delivery Monday 27th November, but still didn't receive the order 3 days later. Not only that, as they provided personalized stationery, i wanted to consolidate all my stationery for all my branches under 1 supplier. However, their product knowledge and enthusiasm was completely lacking, therefore i moved all my business to Office Depot - much more appreciative. Ryman 'Business to Business Division'. What a joke.”

Helpful Report

Posted 1 year ago

“Went to Rymans, Wimbledon, to print new business cards. The assistant, Mo, was amazing. He redesigned my cards for me with a wonderful logo. He was very friendly and professional. Great asset to Rymans.”

Helpful Report

Posted 1 year ago

“Tried to open a business account via the 'Ryman Business Division'. Laborious task and eventually when I did open an account the prices were extortionate. Children running that department and don't know what they are doing. DO NOT OPEN A RYMAN BUSINESS ACCOUNT”

Helpful Report

Posted 1 year ago

“I want to thank Tracey at the Hereford shop for all the kind, patient and helpfulness she showed me this morning. She carried out a printing job for me, perfectly and quickly. I didn’t expect Rymans would be able to do it, but Rymans and particularly Tracey, you are my heroes! Thank you 💐🥳🌟😀❤️”

Helpful Report

Posted 1 year ago

“just like to thank the two very helpful assistants they went above and beyond with their help this morning 10th july lancaster store. helped me and my sister thank you so much.”

Helpful Report

Posted 1 year ago

Ryman is rated 2.2 based on 123 reviews