SACLÀB GmbH Reviews

4.9 Rating 306 Reviews
97 %
of reviewers recommend SACLÀB GmbH
Based on 306 reviews
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour

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Anonymous  // 01/01/2019
Eine wirklich unkomplizierte und schnelle Lieferung, kompetente Beratung
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I purchased a birkin bag, the quality of customer service is absolutely Perfect! Thanks for everything!
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Very unhappy with the leather care kit I purchased. I used a minimal amount and buffed any extra off with a white cotton cloth as instructed. Not only did it settle in the seams of my chanel classic flap which low look white and I am unable to remove it, but it also left a white cast on the black leather making my bag look grey. This is really unacceptable! Nowhere in the instructions did it say that this cannot be used with dark colored bags or that it may cause color change. I shouldn't have to take my bag for repair for using a product that was specifically advertised for it!
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Hi Christina, Thank you for your feedback! We are sorry you’re not satisfied with our Preserving Leather Balm. For quilted Chanel bags, you can try rubbing the seams with a soft microfibre or cotton cloth — the friction should soften and remove the wax. It should not leave any persisting traces on your bag. Please reach out to if you have issues removing it. We are always here to assist. Best wishes, SACLÀB Customer Care
Hi. From ordering to deliver of the items it was perfect. I tried to use both of the products to my lady dior bag and chanel classic flap. But unfortunately after using the balm conditioner it leaves white streaks on the leather of my chanel classic flap in caviar leather.
Helpful Report
Hi Prescida, Thank you for your feedback! We're sorry you're not happy with our Protecting Leather Balm. Due to its wax-like texture, product residue can settle and appear white when it dries. To remove it, we recommend using a soft microfibre or cotton cloth and rubbing the spots on the leather. By doing so, the left-over balm softens and should be removable. If you continue to have issues or cannot remove the product residue please reach out to our team via For future usage, we recommend applying only a small amount of balm, removing it thoroughly and polishing the leather directly after. We're here to help if you have any further questions. Best wishes, SACLÀB Customer Care
absolut empfehlenswert!!!!!
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Excellent service
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Good product and quik delivery.
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Great experience.
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The best in the resale bespoke, luxury items industry. The order was placed on a Friday and I received my bag the following Friday, as described. The price is fair. Their markup is what makes them competitive and in terms of genuine name brand, and proof of authenticity you cannot get better than that. The copy of the original receipt is included and they also add a tracker in the package to ensure it will get to you safely. The customer service is prompt and very friendly. Will be buying from them again soon!
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Alles super!
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I bought a handbag and I am very happy with it. I was looking for that combination for very long time. The description of the handbag corresponds to reality. Team Saclab communicated with me, they sent me a video with the bag. The delivery was very fast, the packaging was very precise.
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Best service and quality bags.
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I have ordered a CH bag, on which started the painting coming off after 2 days, with normal usage. I sent pictures to the Customer care, and they really fast rejected the return, writing, that this is my fault. This is ridiculous. It was a 3000 euros bag, and there is signs on the bag for ex. repaintings, spots etc. which were not written in the bag’s description on their website. Never ever!
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Very pleasant customer services
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Very fast, very good
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Beim Kauf hat alles bestens geklappt
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Excellent service and fast delivery. Excellent condition of Hermès Kelly 25, exactly as described.
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Super Service, sehr zu empfehlen und immer wieder gerne! 😊😊
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The bag is perfect and your team very professional. Hopefully will be back soon.
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It was such a wonderful experience. Great service in hotline. I will definitive love to shop a new bag by SACLÀB ASAP. highly recommend.
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SACLÀB GmbH is rated 4.9 based on 306 reviews