SACLÀB GmbH Reviews

Name: SACLÀB GmbH
Address: Mathilde-B.-Weichner Str. 3, Muenchen, Bavaria
Rating: 4.84

4.8 Rating 325 Reviews

96 %

of reviewers recommend SACLÀB GmbH

Company Reviews

Metrics

Info

4.8

Based on 325 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how SACLÀB GmbH made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a birkin bag, the quality of customer service is absolutely Perfect! Thanks for everything!”

Helpful Report

“Very unhappy with the leather care kit I purchased. I used a minimal amount and buffed any extra off with a white cotton cloth as instructed. Not only did it settle in the seams of my chanel classic flap which low look white and I am unable to remove it, but it also left a white cast on the black leather making my bag look grey. This is really unacceptable! Nowhere in the instructions did it say that this cannot be used with dark colored bags or that it may cause color change. I shouldn't have to take my bag for repair for using a product that was specifically advertised for it!”

Helpful Report

Hi Christina, Thank you for your feedback! We are sorry you’re not satisfied with our Preserving Leather Balm. For quilted Chanel bags, you can try rubbing the seams with a soft microfibre or cotton cloth — the friction should soften and remove the wax. It should not leave any persisting traces on your bag. Please reach out to sales@saclab.com if you have issues removing it. We are always here to assist. Best wishes, SACLÀB Customer Care

“Hi. From ordering to deliver of the items it was perfect. I tried to use both of the products to my lady dior bag and chanel classic flap. But unfortunately after using the balm conditioner it leaves white streaks on the leather of my chanel classic flap in caviar leather.”

Helpful Report

Hi Prescida, Thank you for your feedback! We're sorry you're not happy with our Protecting Leather Balm. Due to its wax-like texture, product residue can settle and appear white when it dries. To remove it, we recommend using a soft microfibre or cotton cloth and rubbing the spots on the leather. By doing so, the left-over balm softens and should be removable. If you continue to have issues or cannot remove the product residue please reach out to our team via saclab.com/contact/. For future usage, we recommend applying only a small amount of balm, removing it thoroughly and polishing the leather directly after. We're here to help if you have any further questions. Best wishes, SACLÀB Customer Care

“absolut empfehlenswert!!!!!”

Helpful Report

“Excellent service”

Helpful Report

“Good product and quik delivery.”

Helpful Report

“Great experience.”

Helpful Report

“The best in the resale bespoke, luxury items industry. The order was placed on a Friday and I received my bag the following Friday, as described. The price is fair. Their markup is what makes them competitive and in terms of genuine name brand, and proof of authenticity you cannot get better than that. The copy of the original receipt is included and they also add a tracker in the package to ensure it will get to you safely. The customer service is prompt and very friendly. Will be buying from them again soon!”

Helpful Report

“Alles super!”

Helpful Report

“I bought a handbag and I am very happy with it. I was looking for that combination for very long time. The description of the handbag corresponds to reality. Team Saclab communicated with me, they sent me a video with the bag. The delivery was very fast, the packaging was very precise.”

Helpful Report

“Best service and quality bags.”

Helpful Report

“I have ordered a CH bag, on which started the painting coming off after 2 days, with normal usage. I sent pictures to the Customer care, and they really fast rejected the return, writing, that this is my fault. This is ridiculous. It was a 3000 euros bag, and there is signs on the bag for ex. repaintings, spots etc. which were not written in the bag’s description on their website. Never ever!”