Safestyle UK Reviews

Name: Safestyle UK
Rating: 3.62

3.6 Rating 1,940 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

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Metrics

3.6

Based on 1,940 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Chenda Morrow

Safestyle UK 1 star review on 2nd December 2022

Steve Kennedy

Safestyle UK 1 star review on 24th November 2022

Anonymous

Safestyle UK 1 star review on 8th November 2022

Thomson

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We knew exactly what we wanted so arrange an appointment whilst making the appointment I informed them that I would be alone and also said this when they phone to confirm the appointment. When the salesman arrived he wasn’t happy that my wife wasn’t available so phoned his manager and said I was a one legger ! I had measured all the windows before he arrived to try and help, unfortunately he left without giving me a quote for my 25 windows plus a French door. Perhaps they don’t need the orders”

Helpful Report

Posted 5 years ago

“Just wanted a quote price started off over £2,000 ended up £1,300, he had to ring in and guy on other end said " nothing today i said just a quote he told salesman to get out of there and onto next, even if the are the cheapest i would not use”

Helpful Report

Posted 5 years ago

“I had a salesman knocking at the door, very polite but at the same time very pushy, even though you say you arent interested he would still push, im annoyed i made the mistake of giving my number, i have blocked it now, these companies fail to understand that if we need double glazing we are well capable of finding a company we know or that a friend has used, as do i already know where to get double glazing if i need it, the salesman will give you a sob story that if you agree to a quote his boss will be happy that hes doing his job, and that hes only been with them three weeks, all a big story.”

Helpful Report

Posted 5 years ago

“Contacted them for a quote, and made it clear I was just after the no obligation quote that lasts 12 months. I was not I a position to buy there and then. Sales man came to the house and asked questions I had been asked at least 3 times on the phone, including “does anyone else own the property”. Said this was due to vulnerable people not being involved in the decision. Measured up all the windows and gave me a quote of nearly £6000. Due to various offers, this eventually went down to just over £2000. Wanted me to sign on the dotted line there and then. Explained that I was only after a quote and was not in a position to agree to anything. There was no option to think about it, to come back later. I had to make a decision there and then. I never felt so vulnerable in my own home with such pushy sales tactics. He made it clear he wasn’t happy he didn’t make a sale. Would never go back to them!”

Helpful Report

Posted 5 years ago

“Would have left no stars but not an option - Bunch of cowboys knocking on a door that says no cold callers, breaking the law!!”

Helpful Report

Posted 5 years ago

“Got my door fitted on the 7th jan just under a week couldn’t fault the the installation but what’s going on now is the lock mechanism is a problem I can get into my house but can’t get out the thumb lock is not working I’ve been onto safestyle and the earliest call out is the 28th January to amend the issue I’ve explained that this is a health and safety issue what if there’s a fire at the back entrance of my house how do I get out am fuming they also said to me that I should get a locksmith and they would reimbursed me so u can understand the way am feeling 😤😤😤”

Helpful Report

Posted 5 years ago

“The service we received in the beginning was very helpful, the man that came to our house was very helpful and explained everything to us which we were satisfied with. We requested a vent to be fitted in the window and the man advised us that the vent will be fitted in. We were also given a detailed letter which outlined that vents will be fitted in. Couple of days later there were workers that came to our house to fit in the windows, now before the man was fitting in the windows we advised them to fit in the vent also, after the job was done I asked the workers again if the vent was fitted, they said to me it doesn't say a vent will be fitted in on papers. I was so upset when this was not fitted in the workers said this is not our problem we just been told to do a job which was fair enough. So I called the company and asked why was there not a vent fitted in, they advised us we did not make a payment for the vent which we did. Eventually they advised us after that you have made a payment and we will be fitting in a vent. Couple of days later I have been ringing them again, again and again and my phone was not being answered. Then I received a phone call from safe style saying that I am not entitled to a vent and there will be a additional fee. Then I finally spoke to the man who dealt with us in the beginning, he said to us I do not want to take this to the debt collection team as they will take this one step further. I would not advised anyone to join this company, I do not wish anyone to go through what i been through with this company. Very disrespectful staff and workers that were working to put the windows up were not helpful in any sort of way as they kept saying we got nothing to do with the company we have just been sent to do a job.”

Helpful Report

Posted 5 years ago

“I would not recommend this company. Had the windows installed in July and completed 6 weeks later. They decided to replace our french doors minus a lintel and tried to fob me off by saying it was not required. After contacting a structural engineer and FENSA, it turned out that a lintel was required as the installation was dangerous. They use contractors to install the windows and doors and have targets to meet inorder to quickly progress to the next job. The windows may be energy efficient but not the gaps between the windows and wall. Their complaint service is non existent. Rang and emailed the Customer Service Team and to this day still no call back. Personally, get the work done by a reputable local window installer.”

Helpful Report

Posted 5 years ago

“Don’t touch them with a barge pole Rude and very pushy salesperson.I Thought the days of aggressive sales were over.... not with this company. Absolute disgrace”

Helpful Report

Posted 5 years ago

“Had salesmen to give me quote started off at over 9 000 for 7?windows and 2 doors finally agreed on 7200 surveyor came measured up agreed fitting date as I told them wanted it done while I’m away paid a friend to be there to let them in get back from holiday with friends that wanted to see new windows only to find out they hadn’t done them so definitely wouldn’t recommend this company so still looking for reputable company to do then for next time I m away also arranged with neighbour for scaffolding to go on her drive as she was away to”

Helpful Report

Posted 5 years ago

“Had one of safestyle sales reps call yesterday to quote for a French door. Started off okay, but ended up with a potentially illegal sales pitch and a one time offer for sign up there and then that could not be written down. Was also clearly told that the price match guarantee was only valid against national companies and not local equivalents. When I queried this and showed the sales rep the actual advert, he started to back track. Very poor show from a company that is supposed to be reputable. Guys this is 2019 and not 1980!!!”

Helpful Report

Posted 5 years ago

“From the moment the 3rd party fotrers came there was problems and still 4 years on my oap parents have gaps , wrong windows and 2500 grand front door hanging off its hinges . Oh and made her have a mental health breakdown which she was sectioned for 5 months over xmas too . Makes me angry writing this STAY AWAY FROM THE COWBOYS”

Helpful Report

Posted 5 years ago

“Damages to door window andd my hallway, didn't fit correctly first time, call out for a second time. Still didn't do the windows correctly, awful draft and obvs damage. Ringing them today for a third attempt, cost me about two grand should be done right from day one. Terrible service. And the men damaged my hallway with carrying things but dragging then against my wall with no consideration. Sons room now has terrible draft..... And my door when was fitted originally they tried to hid a don't from me by filling it in with black silicone but that eventually dropped off. Leaving a significant sized damaged door. Thanks I've saved for ages for these two items I feel robbed.”

Helpful Report

Posted 5 years ago

“I would not recommend safestyle to build a cardboard box let alone install a front door.My experience with them is not a happy one,on 23 Nov 19 they came to install my door when they had finished we noticed that it was the wrong door to cut a long..........they said it would be replaced and to date nothing. I have phoned about 25 times to the depot and no has answered or return my call.Btw the one star is for turning up....”

Helpful Report

Posted 5 years ago

“Absolutely Rubbish service Incompetent STAFF TERRIBLE Communication Product BAD FINISH STILL NOT RIGHT ONLY FITTED A WK AGO”

Helpful Report

Posted 5 years ago

“I would give them 0 stars if it was possible. Safestyle messed up my order and won't do anything to make it right. I've ordered composite door from them and what they've installed had a wrong colour frame plus a wrong type of glass. Now they won't even admit it was an error on their side and say I have no evidence of what I actually ordered. Well guess what... I don't because your consultant does it all on a tablet which by the way he didn't know how to use. I have 6 more windows I need to replace but I will definitely not be using Safestyle ever again. Time to leave some reviews online and spread the news. Worst service ever!”

Helpful Report

Posted 5 years ago

“I had my windows and door fitted two weeks ago . Although I’m happy with them the work men left my house like a building site , they certainly didn’t leave it clean as I’d been promised. I noted straight away that the security chain and spy hole I’d ordered was missing. Despite doing this, telling the follow up calls, texting my salesman and emailing 3 times I’ve heard nothing. I’ve tried to call for a week but never an answer. They are quick enough to sell but the follow up service is shocking !!!!”

Helpful Report

Posted 5 years ago

“Window cannot be fully opened (unless i pay an extra £70 )”

Helpful Report

Posted 5 years ago

“New front door fitted but not the one I ordered,when I complained was told you’ve signed for an s3 ,what’s a s3 ,I now know it’s a 3 glazed style of the Chatsworth not the 5 glazed door which is shown on the website plus no knocker which when finally got through to them is scheduled for 5 weeks.now in process of talking to ceo ,let’s see how I go on”

Helpful Report

Posted 5 years ago

“Patio doors installed in August. 1. Walls left in a complete state, no coin bead along edge, plaster work looks like it was done by a 5 year old (not my 5 year old, he could have done a better job!) 2. Skirting board was not cut with a mitre so there a huge gap just liberally filled with frame sealant 😂 3. Locks were not tightened and door needed to be adjusted to allow handle to be pulled up to close it, we were told "its normal for it to be that stiff" by the installer... like literally had to yank the handle up as hard as you could (now adjusted). 4. 2mm gap around the seals on the inside and a 1cm break in the external.seals leading to a cold draft, lush! 5. Installer left a rag covered in a cleaning solvent on my LVT floor which has all bubbled up... but this is "decoration " so they won't do anything about that... 6. Plastic threshold installed but paperwork stated hardwood... 7. This was all talked about in august, I have moved my furniture around 6 times and stayed home on my day off with my kids 5 times waiting for them to turn up and fix the issues, they either turn up and then leave to go and get parts and never come back, turn up with no tools (yup, that actually happened 😂) or turn up, deliberate for a little while and agree that the work is needed but that they dont have the allotted time. I have rung so many times, the last time I called I specifically said I am done dealing with the local install team as they are utterly useless, who calls me back to discuss the issue? The local team!! And they still didnt turn up to fix the problem! If someone from safestyle is actually reading this, can you justify this level of service?”

Helpful Report

Posted 5 years ago

Safestyle UK is rated 3.6 based on 1,940 reviews