Safewill Reviews

Name: Safewill
Address: 28 Foveaux Street, Surry Hills, Sydney
Rating: 4.86

4.9 Rating 1,418 Reviews

98 %

of reviewers recommend Safewill

Company Reviews

Metrics

Info

4.9

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Safewill:

Australia's most trusted digital Will-writing platform. We've taken the stress, hassle and cost out of writing your bespoke legal Will.

Visit Website

Phone:

1800103310

Email:

adam@safewill.com

Location:

28 Foveaux Street,
Surry Hills
Sydney
2010

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I have completed our wills and couldn't be more pleased. Both of us had the slight complication of children from a previous marriage but as it turns out that was easy to cover in the online will format. I had to ask a couple of questions but that was handled without fuss in an online chat. The fact that, if necessary, you can easily make changes to your will for minimal cost in the years ahead is also a very comforting feature.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback, Peter! We are glad to hear the Safewill Platform and our team were able to help you during your Will drafting journey. Our goal is to make Wills as accessible as possible, and so we are happy to hear you found our platform informative.

Posted 3 years ago

“Very easy to complete on line and always followed up.”

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Posted 3 years ago

“All good, got some help from Daisy, Great business model taking advantage of on-line capability.”

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Posted 3 years ago

Thank you for the raving review! We are so glad we were able to assist.

Posted 3 years ago

“After seeing Safewill on Insta, I went online and created my new Will. It was quick, easy, professional, safe and reassuring. I highly recommend this digital platform and company.”

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Posted 3 years ago

Thank you so much for the review!

Posted 3 years ago

“We recently appointed Safewill Legal to manage the probate process for our late mother’s estate. Isabelle the firm’s principal lawyer is absolutely pleasant, switched on efficient and quick to respond to any questions and our correspondence. Cost wise, of the 6-8 quotes we got, no one else came close. Would I recommend them? absolutely 100% Thanks. Jay. Bass Hill NSW”

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Posted 3 years ago

Thank you for the great feedback about your experience with Safewill Legal, we are so glad the team and Isabelle were able to help!

Posted 3 years ago

“Very simple to follow online and when I had a problem I went onto the chat and asked for help and they phoned me, talked me through it all and emailed links for my husband to follow to do his as well, excellent service…”

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Posted 3 years ago

We're so happy to hear that our Customer Care team was able to help! Thanks for your raving review, Aileen.

Posted 3 years ago

“I have chatted with safewill advising them that Safewill wasn't catering for my needs. I need customised will and I didn't realised I still got billed last year. I only realised I'm subscribed when they sent me an invoice for renewal. Aargh.. Not doing phone calls in future. Not happy being charged last year without knowing.”

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Posted 3 years ago

Hi there, our subscription is optional and we can refund it for you if you let us know your details. I'll send you a private message so we can organise this for you.

Posted 3 years ago

“Good friendly service”

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Posted 3 years ago

Thank you for your positive feedback! We are glad to hear you enjoyed using our platform and service.

Posted 3 years ago

“So easy to use and gives lots of guidance. Cheaper than a solicitor and completed quickly. Loved that they reminded me to upload the signed document so I didn't forget.”

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Posted 3 years ago

Thank you for the amazing review! We are glad to hear you found our platform easy to use. Your review means a lot to us and lets us know we are on the right track!

Posted 3 years ago

“The result is good, however, navigating the software is not easy. Very old program by the look of it. Need a lesson from Airbnb for example, therefore a software upgrade. I would not use them again however, I guess I will not be here to use the site again anyway.”

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Posted 3 years ago

Thank you Robert for the great review! We are happy you were satisfied with the results. We would also like to thank you for your recommendations. We are always striving to improve our product in the future for others so that it is easier and more accessible to use. We will directly reach out to you to understand more about your experience.

Posted 3 years ago

“Alexa was such a kind and considerate soul, at such a sad time when we lost Mum. Nothing was a problem, and she quietly and professionally guided the family through all stages of the farewell. I have no hesitation in recommending Safewill Cremations to manage end of life closure.”

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Posted 3 years ago

Thank you so much for your feedback Mike, and for trusting Alexa and the team to assist you and your family.

Posted 3 years ago

“Super easy and quick, the customer service team was very helpful”

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Posted 3 years ago

Thanks so much for the great feedback, our team is happy to help and that you had a great experience!

Posted 3 years ago

“So easy. Chat line was great. And wills were fast! My wife and I did our wills and submitted them on a Friday and got them back for signing the following Monday. Instructions all the way made it so easy. Recommended”

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Posted 3 years ago

That's amazing to hear, Steve. Thank you for your review!

Posted 3 years ago

“So far it's been really easy to sort out my Will. Has made me feel a sense of relief that everything is in order when my time comes.”

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Posted 3 years ago

We're so happy to hear that, Jo! Thanks so much for your support.

Posted 3 years ago

“Simple process, makes writing a will far less daunting than it seems.”

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Posted 3 years ago

We're so happy to hear that, thanks for choosing Safewill!

Posted 3 years ago

“Easy to use online will kit. The instructions were clear and I understood what was required. I like the fact that the will is reviewed by a legal team before I sign off on it. I can now rest easy knowing my estate is in order.”

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Posted 3 years ago

Thanks for the review, Stef. Glad to hear that ☺️

Posted 3 years ago

“Safewill is a great online platform that has made easy to write a will. I greatly appreciate the associated customer service that explained to me all inquires in relation to writing my will.”

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Posted 3 years ago

Thank you for the kind review and for choosing Safewill :) We are happy to be of assistance!

Posted 3 years ago

“Quick and easy with great help via a chat link. Got my Will the next day. Very impressed with the service. I have put doing a Will off for years due to finding time to do one. Did it on the couch and it only took me 15 minutes to fill out the information. Highly recommend this service.”

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Posted 3 years ago

So glad to hear that, Lynn. Thank you for your support!

Posted 3 years ago

“Superb customer service. T&C was very easy to comprehend. Refunds were processed within 1 minute after advising the company. Hassle free. Recommended!”

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Posted 3 years ago

Thanks for your support! We are happy to help :)

Posted 3 years ago

“Whole process was very easy to complete and finished will was received quickly.”

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Posted 3 years ago

Safewill is rated 4.9 based on 1,418 reviews