“I have found Saga to be very helpful over the time I have been with them. Their customer care is the best I have come across for car insurance ... Keith”
“I Was Unfortunate enough to have to make a claim with this company. Nothing compared to their promise:-
Own claims manager to deal with claim :- FORGET IT. You have about 3 or 4 different claim companies involved and each one blaming the other for being slow.
They will pay to accommodate you at other accommodation whilst they have qualified tradesmen dealing with your claim. WRONG AGAIN, We were without a toilet and wash basin in the house for days and no showers for weeks for a family of five. No mention of alternate accommodation and the so called Qualified tradesmen :- Well what a bunch of cowboys !!! I do not mean to insult proper Cowboys, but I would nor employ the ones I had in the house to cut my firewood for me, They lived about 50 miles away and only do insurance claims and turn up about 10.00 and go about 3.00. It took 6 months from 1st claim telephone call to get rid of these workers from my home, because in the end I did actually tell them to go and I would finish the work off myself. I am now redoing some of the work which I did actually let them do because many nights on my return from work, I would have to dismantle what had been done during the day and spend all night doing it right. Other days I would take time days off work to show them how to do jobs they had no idea how to do. If I had let them carry on the way they wanted to do the shower cubicles. We would have had floods in the house after the first use of the shower.
Forget cheap quotes :- you only get cheap and incompetent workers if you are ever unlucky enough to have to claim.”
“When does it cost more to insure a group 3 [value £4950] car than to insure a group 13 [value£12500] car? Answer-when you insure with SAGA - their claim to understand the needs of older people is absolute misrepresentation - if only I had read the reviews first !”
“Impossible to speak to this company. They run up your phone bill with irrelevant messages, then keep you waiting for at least ten minutes - the old 'we are experiencing high volumes etc.'
You will hear this same message at lunchtime on Christmas Day!
Truly a dreadful service.”
“My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300.
She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120.
She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products
From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!).
This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes.”
“More than doubled the renewal premium on my house and contents insurance. Upon contact was given no explanation as to why but am immediate offer of a hefty discount. Even so, this was still way above other quotes from different companies offering if not the same cover then even better. Needless to sat, I walked.”
“I had to make a claim a few years a go and Saga were very helpful. They totally understand the desire for people to want to talk to someone about things. Its not hard is it. Yes Sage were very good. Being old really does have some advantages it must be said. Thank you Saga”
“I have had Saga car insurance for a number of years but their quote for 2019/20 was £100 more than another company. It seems that loyalty does not pay.”
