“I had a engine fire in my Mercedes at the beginning of March. The notification process and claim was handled over the phone and was fine. The car was a write-off and was promptly collected and removed by a firm called Co-Parts; All well and good. 7 weeks later I have had no contact from SAGA. The claim is still outstanding, despite my calls to Saga Claims and Customer Services. I am now awaiting a review call from their underwriters ACROMAS. A delay of almost two months in a simple claim is unacceptable. My other vehicle is also insured with SAGA and I have 18 years no claims bonus. Needless to say I shall not be recommending SAGA to my friends and certainly not renewing my home or car with them again.”
“I notified Saga Car Insurance of the change in car from petrol to fully electric and was then informed by Saga they wouldn't be able to cover my new car; therefore the current policy was effectively cancelled and I would be charged a £50 cancellation charge. This is an absolute disgrace.
I fully accept this is not the fault of the operative (in fact I even took the time to iterate this during the call) so asked to speak to someone senior. Apparently they were all ins a 'meeting' and I couldn't be furnished with a name / contact. Very, very weak management.
I certainly will have no further dealings with any part of the Saga group
and I will be contacting Trading Standards.”
“Very disappointed. Total lack of communication and little or no customer service. I felt that Saga supported the repair garage far more than the customer. Definitely not a company one would ever use again!!”
“The expertise of the whole episode was realy great it does exactly what it says on the tin. The possibilities are also great well done I would recomend every one to use this site.”
“What a waste of time the legal protection is. Very difficult to contact. Slow beyond belief. Awful customer service and of course no cover when needed. Very disappointing!”
“I really begrugre the £25 administration fee that is chrged everytime you have to make any changes. Its the one thing that will stop me from using Saga again. I will look for somewhere that allows me to do this online.”
“My car was written off on the road by a tractor while I was out walking my dog. The farmer was on my doorstep admitting liability, very apologetic and supplying his insurance details. Straightforward you would think? My initial call to Saga was very reassuring but then they passed the whole matter to another company called Claimsfast (said to be a division of Saga). They were a bunch of nasty, threatening, disorganised rogues. For nine months I continued to receive letters telling me its not quite over, so dont relax, we may still need you to attend court if we dont get the 3rd party to admit liability. It was a dreadful experience, just when I needed support Saga were most definitely not there. Dont buy their car insurance.”
“Had an incident where a horse damaged my pick up. Rider admitted liability. Saga have been completely useless in helping me resolve the claim. When my insurance was due for renewal there was a 30% uplift as they had it recorded that the incident involved a motorbike!!!
Customer service is rubbish.”
“Cancelled house insurance (big increase)
Two days later they took the money out of my
Account, phoned up to complain its ok we will
Refund your money
Still waiting
Never use them again”
“My car insurance renewal was quoted approximately £80 more than the previous year, this was more than i expected as i now had one years no claims bonus which i didn't have the previous year. Out of interest i got another quote from the company that insure my other car and was horrified to find it was over £200 cheaper. The exact same thing happened to me a few years ago and has also happened to a friend of mine. It seems like the first policy you take out as a new customer is competitively priced then your renewal is very expensive and not competitive at all. This is very worrying as a lot of older people just renew without obtaining other quotes. I would strongly recommend all saga customers dont just accept their renewal price and always get some other quotes to make sure they aren't being overcharged.”
“CAR INSURANCE very poor service , constant lies on progress , very poor response to questions / feed back, very poor garage support / coverage following accident was appoint 3 different garages who could do work worst company ever used price not always the best way to go hence will never use them for anything again”
“Following an accident on 10th January I'm still awaiting return of my car on 1st April. This follows four promised and then cancelled delivery dates. while at no time have Saga been proactive in contacting me, rather they have waited for me to contact them. My experience from beginning to end has been nothing short of shambolic and for a company that that prides itself on caring for its customers they certainly do not walk the talk. Based on this experience I would urge anyone thinking of using SAGA to do so with a great degree of caution.”
