Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,458 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

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3.6

Based on 1,458 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I believe that all knowledgeable people understand that with insurance companies all you can do is have faith and hope that they are true to there word . Talk and claims are cheap to make but the truth is that you never know if your provider is good or bad until you try to claim money from them . I believe that many are coerced on line to make favourable or helpful remarks about different companies or items, to lead others to buy or invest their money to the advantage of certain companies and institutions . I feel that I could only make a fair and accurate statement about an insurance company if I had actually made a claim from them .”

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(Car Insurance) - Posted 6 years ago

“Saga car insurance increases every year even though I've never claimed. Gone up from £230 to £260 this year. Went on a comparison site and got a Saga quote for £204. When they realised, the quote went "VOID", but got lots of cheaper quotes from reputable companies.”

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Posted 6 years ago

“Used this company for car insurance in the past. Excellent cover for great price. Love the fact that on renewal offer they inform you if you have been with them for a number of years you might get a better price shopping around!”

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Posted 6 years ago

“Had car insurance with Saga, fully comprehensive with protected no claims (had max no claims). Also had a motorcycle policy arranged through Carole Nash. Was rear-ended on my motorcycle at a give way sign whilst stationary. The third party admitted liability and claim dealt with very efficiently by Carole Nash. Advised Saga of claim on my motorcycle policy at next renewal and they sought to increase the premium on my car policy as a result for each of the next five years! Carole Nash advised "as the third party has admitted liability your premium [for the car policy] should not be effected or indeed increase". Saga would not relent therefore moved my car insurance to Carole Nash. Would not use Saga again.”

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Posted 6 years ago

“Brilliant company to deal with. Phone advisor always helpful and their products are excellent.”

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Posted 6 years ago

“I changed Car Insurance but have found it very difficult to receive confirmation of my 9+ years no claims discount for my new company, Churchill. Have contacted Saga on more than one occasion by email.”

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Posted 6 years ago

“So easy to use and very professional customer service strongly recommend”

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Posted 6 years ago

“Just so easy and much cheaper than the Nfu”

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Posted 6 years ago

“Very easy to deal with saga l do hope this will apply for next year.”

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Posted 6 years ago

“I ended up paying for my own repair because the repairer they referred me to didn’t work with them any more and then they said it would take weeks to assess the claim as the one I as eventually referred on to was very busy and they couldn’t guarantee a courtesy car in the meantime, even though the policy provided for this. I would not use them again.”

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(Car Insurance) - Posted 6 years ago

“They assisted me with all my enquiries and set to the claim.”

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(Car Insurance) - Posted 6 years ago

“Everyone I spoke to at Saga during the claims process was fantastic, couldn't fault them in any way,”

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(Car Insurance) - Posted 6 years ago

“Saga is like most insurance companies on renewal and it always pays to ring up and haggle for a cheaper quote then merely accept the renewal quote automatically.Not the cheapest or dearest to that matter seem like a fair reputable company.”

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(Home Insurance) - Posted 6 years ago

“You can rely on saga.”

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Posted 6 years ago

“excellent service all round”

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(Car Insurance) - Posted 6 years ago

“Have used this provider before and came back to them as this time they provided a competitive offer.”

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(Car Insurance) - Posted 6 years ago

“Just like most other insurance companies really. Great service, support and price while they bring you on board and take your money; then shocking when you have a problem or they owe you money. I firmly believe that few insurance companies deserve our loyalty, and we are better off just accepting it's a one year deal and move on. In my case they gave me a good price/good cover for car insurance on my current lease car. Trouble was that someone bashed my old lease car just a few months before I changed. Whilst it wasn't my fault, there was a typical delay from the third party's insurer and therefore the claim was open when I moved to SAGA for the new car, and underwriting rules are that whilst the claim is open, insurers treat it as your fault. The result was a higher premium than it should have been for the new car. But don't worry, it's ok SAGA tell me, they will reimburse the difference when the claim is closed and proven not my fault. What they didn't say was that two months after the claim closed, lots of emails and calls, and loads of excuses from SAGA, it's all gone quiet at their end. No response, no reimbursement! Now I don't know whether this is just typical of SAGA's car insurance arm, rather than all their services (reading some of the reviews on here, other areas of the company seem fine), but it is certainly making me think that SAGA the brand is not what i expected it to be. I doubt I will get any response or money out of them, so I will just wait until the year's insurance runs out, and then just move on again.”

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Posted 6 years ago

“Very good value just hope the renewal quote won’t of gone up by much as the policy gives me everything I want”

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(Car Insurance) - Posted 6 years ago

“Cheaper than other companies for the same cover and easy to access”

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(Car Insurance) - Posted 6 years ago

“We are moving back to the UK very soon from Portugal. My insurance company hear will not provide my NCD in English and Saga were not a lot of help as they said they could not translate or understand. Michael”

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(Car Insurance) - Posted 6 years ago

Saga is rated 3.6 based on 1,458 reviews