“I have contents insurance with them, and I moved house late August. Remembered at the beginning of October to change address with them. They replied a few weeks later asking some questions, which I replied with the answers.
I have heard nothing since. It is now December, and I have just asked for an update for the second time, and my address is still not changed.
I will have to cancel if they don't sort it out this time. I presume that although I am paying the premium each month, that I am actually not covered since they have the wrong address.”
“Yearly price hikes. Con. Price hike due to temporary and precautionary in error prescription for Statin taken for very short time and stopped when the error was superceded by a Dr. Perfectly well but price hike anyway. On complaint messed around for months with repeated emails staing about to deal with letter putting off for another month. Review put on TrusPilot.”
“My 82 year old Mother (a loyal customer) received a home insurance quote for £350. A quick comparison on the many comparison sites for a policy with identical T&Cs came in at around £115. Whilst these other companies are obviously offering good deals to attract new business; saga are clearly taking liberties with it's elderly customers. Shame on you!”
“Firstly my husband and I insured both our cars with Saga. When I sold my car and bought another- smaller engine car- I asked for a quote on my recent purchase- having given correct make, model,engine size.,fuel type,colour registration number etc I was given my quote- My certificate came back with wrong registration, wrong model, wrong engine size (stronger engine),wrong fuel.
Secondly,having gone onto a Comparison site to find out other Insurance quotes plus Saga's,it was decided to stay with Saga although they were not the cheapest . When I telephoned I was given a quote which was £128apprx more than I was previously paying. NO CHANGE OF CIRCUMSTANCES. I was told it was because I was taking out another quote and my husband's (as named driver ) history was being taken into account and I should pay more. Why? I had previously been told that as my husband insured his car with Saga his driving history with HIS car did not affect my insurance for my car because we were both insured with Saga. However, now I have been told this does not apply for my insurance.Why the change?????
Thirdly,when I telephoned to advise of wrong information and gave correct information again , I was given an even higher price!!!! The information given during original telephone call for quote was correct so why was I now being told the cost was approx £95 more.
This definitely needs investigating by an outside official-eg insurance Ombudsman, Consumer Complaints programme etc.
My husband and I can't change insurance company now but...............
Ps. I did send an email yesterday but telephoned today 10/12/18.
Have left my name off but had to give email address as proof this is genuine.”
“the service we received was first class and the staff were very helpful and answered all of our questions with simple and plain English answers that were easy to understand. Also they are great value for money I would recommend them to anyone who asked me about insurance.”
“Changed my car half way through and the extra cost seemed excessive. I certainly will shop around for my renewal and have a gut feeling that it won’t be SAGA”
“When my renewal was due I used Go Compare and they came up with SAGA Home Insurance. Suitable for Pensioners and easy to take out a Policy. Cheaper than my last one.”
“The only time I would be qualified to comment would be after a claim which is the time one really finds out how good a company is. As long as I don't have a claim all companies are effectively the same, just different prices.”
“They insisted I make out a claim form even though I said I didn't want to make a claim, I ask for the name of the repairer that I would need to take my car to if I did make a claim so I could get a quote to see if it was worth claiming as I have a high excess, they wouldn't tell me. For a company that supposedly specialises in a service for older clients, they certainly are not very user friendly.”
