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Saga Reviews

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the first time in 50 years I was involved in a collision, Sarga were wonderful, helpful and kind, I really could not have had better support.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Published 2 days ago Terrible service from Saga Home Insurance and Saga Home Emergency I'm with Saga Home Insurance and Home Emergency & recently I had a terrible experience with Saga Home Emergency call out from Ron Law Heating of Southport. I was for two weeks without heating or hot water in spite of paying £24 to get the parts needed overnight. The first lots of parts took 4-5 days to be fitted and then Ron Law needed another part which took another 10 days to fit. Saga informed me that Ron Law heating was wrong to ask for payment of £24 and that Ron Law should have charged Saga for overnight delivery of parts. After 15 calls to Saga, Ron Law, Axa and other different companies I was put through whilst on the phone with over 10 hours of one company blaming the other & putting me through over the phone to another company that I've never heard of, and then referring me back to the original speaker after one hour. I asked Ron Law and Saga to refund me £24 (which they agree I should be refunded) but both keep fobbing me off with excuses of "somebody will ring you", we're escalating this to full complaint", "please wait while I'll speak to the Dept. concerned" and the call is cut off or I'm passed to another company, who in turn ask why am I ringing them? What is surprising is that Saga Customer Care do not think there's anything wrong with this approach?”

Helpful Report

Posted 6 years ago

“Trawled the internet for the best value for money and found Saga provided better coverage - had no problems changing the premium when changing my vehicle. Remains to be seen what I'm quoted on renewal.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Easy to deal with”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Good price and very helpful staff on the phone.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Great company to be insured with.Has their own club for members which is very good for offers and freebees.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very straightforward to deal with and everything clearly explained. It was a bonus not to be bombarded with unsolicited texts and emails after the transaction was completed.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very good”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I asked if I could add my son to my policy for a week. he is 27 and been driving 9 years with a clean licence and no claims They wanted £85 to do this. Direct line used to do this for less than £5 so thats where I'll be going next year. If your insureing older people its very liklely they might want a family member to share the driving on a longer journey.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Fantastic”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Extra charges for changes to policy expensive to change”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Telephoned for a quote for contents insurance after receiving a mailshot and put under pressure to purchase immediately as it was a 'live system'. Still awaiting the quote via email. I had a feeling it would not be followed up so emailed via website. 24 hours later still waiting, perhaps I should stay with John Lewis instead at least they do what they say they will and very well indeed.”

Helpful Report

Posted 6 years ago

“No comments at the moment”

Helpful Report

(Car Insurance) - Posted 6 years ago

“SAGA is what it says on the tin. No problems very helpful, and I am not the easiest policy holder to deal with. You could do a lot worse than sticking with or using SAGA. Dave Morris”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Can not comment at the moment, the review depends on the success and quickness of the claim!!!!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I paid over £200 pounds up front to insure my car , I was honest enough to tell the insurer that I had not driven for a while, they then invalidated my no claims bonus and I then had to pay the full premium which was over £500 thats from memory and not digging out the paperwork. I hope Saga can do better when my insurance bill comes in next time or I will be looking around for a new insurer”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Found customer service very helpful and answered questions I asked. No jargon!!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Insured for years with Saga 14 yrs no claim bonus and my Wife 20 yrs no claim bonus never making a claim but I recently had a hit and run and my car has been written off and now my car and documents have been taken to salvagers, by the insurers who never gave me a courtesy Car and Its now been 2 months and still not been paid the promised payment and ongoing enquiries continue. All for a mega two thousand pound payout and Putting my insurance up to over double. So No!! I won't be recommending Saga to anyone!”

Helpful Report

Posted 6 years ago

“Excellent service”

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(Car Insurance) - Posted 6 years ago

“Saga is very well established and will recommend friends to register with them.”

Helpful Report

(Car Insurance) - Posted 6 years ago

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Saga is rated 3.6 based on 1,460 reviews