“I got a good deal when taking out my SAGA car insurance policy for the 1st time - but when i changed my car to one in a lower insurance group (16 down to 10) I was quoted an extra £190 for the remaining 11 months cover - almost 50% on top of the cost of the original insurance! When I queried this I was simply told SAGA don't use the usual insurance groups - not at all satisfactory. in addition waiting times to get through to their call centre were too long”
“Very happy with Saga except I keep getting post through my door trying to sell me other Saga products. Very annoying and it all goes to fill up my recycle bin!”
“Efficient polite staff. Clear details. Could not fault them. Would have stayed with Saga but due to adding my daughter as an additional driver who is too young for their cover I have changed provider.”
“Published 2 days ago
Terrible service from Saga Home Insurance and Saga Home Emergency
I'm with Saga Home Insurance and Home Emergency & recently I had a terrible experience with Saga Home Emergency call out from Ron Law Heating of Southport. I was for two weeks without heating or hot water in spite of paying £24 to get the parts needed overnight. The first lots of parts took 4-5 days to be fitted and then Ron Law needed another part which took another 10 days to fit. Saga informed me that Ron Law heating was wrong to ask for payment of £24 and that Ron Law should have charged Saga for overnight delivery of parts. After 15 calls to Saga, Ron Law, Axa and other different companies I was put through whilst on the phone with over 10 hours of one company blaming the other & putting me through over the phone to another company that I've never heard of, and then referring me back to the original speaker after one hour. I asked Ron Law and Saga to refund me £24 (which they agree I should be refunded) but both keep fobbing me off with excuses of "somebody will ring you", we're escalating this to full complaint", "please wait while I'll speak to the Dept. concerned" and the call is cut off or I'm passed to another company, who in turn ask why am I ringing them? What is surprising is that Saga Customer Care do not think there's anything wrong with this approach?”
“Trawled the internet for the best value for money and found Saga provided better coverage - had no problems changing the premium when changing my vehicle. Remains to be seen what I'm quoted on renewal.”
“Very straightforward to deal with and everything clearly explained. It was a bonus not to be bombarded with unsolicited texts and emails after the transaction was completed.”
“I asked if I could add my son to my policy for a week. he is 27 and been driving 9 years with a clean licence and no claims
They wanted £85 to do this. Direct line used to do this for less than £5 so thats where I'll be going next year.
If your insureing older people its very liklely they might want a family member to share the driving on a longer journey.”
“Telephoned for a quote for contents insurance after receiving a mailshot and put under pressure to purchase immediately as it was a 'live system'.
Still awaiting the quote via email. I had a feeling it would not be followed up so emailed via website. 24 hours later still waiting, perhaps I should stay with John Lewis instead at least they do what they say they will and very well indeed.”
