“They insisted I make out a claim form even though I said I didn't want to make a claim, I ask for the name of the repairer that I would need to take my car to if I did make a claim so I could get a quote to see if it was worth claiming as I have a high excess, they wouldn't tell me. For a company that supposedly specialises in a service for older clients, they certainly are not very user friendly.”
“Saga car insurance is without doubt the worst of the worst car insurance companies. If it wasnt for the branded name, I would have thought they were a scam outfit.
I had a very minor 'no fault' car bump (less than £150 to repair) and decided to report it - I wish I hadnt! I was treated like a criminal, accused of fraud, recieved 12+ phone calls, three letters, and had staff badgering me on the phone - asking the same quesitons over and over, when i couldnt quite recall the detail I was told I was lying. If the police treated criminals like this there would be a public outcry.
The whole 'saga' must seem laughable to an outsider.
Avoid like the plague!”
“Fed up with saga. They increase their premiums by an exorbitant amount every year until you can stand the increases no more. Just tried to amend my car insurance policy and they wanted to charge me an admin fee of £25 and very nearly double my premium. The value of the car was comparable to my old car. No way! cancelled my policy and went on a comparison site. Much better deal. Goodbye saga!!”
“I received a letter from Saga offering me quote on car insurance but after reading the reviews I will not be entering into any contract as the customer service side is disgusting. Thank you to all that gave honest and very helpful reviews.”
“I had to cancel my insurance as my car was scrapped. I am a pensioner who lives on just my reduced married woman state pension and after I had cancelled my policy I had a letter saying that I owed £76.+ on my cancelled policy. I was not informed in our phone conversation that they would charge me a £50 policy cancellation fee and 26+ pounds for the legal protection. I rang and told them I was a pensioner and that this amounted to nearly a fifth of my monthly income, but the lady concerned said I was told at the time of taking out the policy that these charges would apply. It was a case of 'tough' Not only will I have to reduce my heating in the house now I will also have to reduce any payments I make to my grandchildren for christmas. Well done Saga. You are supposed to help the elderly not fleece them. I shall never use you again and will make sure all my pensioner friends don't touch you will a barge pole.
Lets hope you and your staff never get old.”
“Had to cancel holiday after cancer diagnosis, Saga rejected my claim as I did not inform them of my first visit to the doctors which incidentally was not related to the cancer.
Very disappointed and will not be renewing any policies with Saga.
The travel insurance is underwritten by Cigna who you have to deal with regarding any claim. I have since found they have a lot of negative reviews.”
“I have had reason to call Saga twice during the duration of my policy. Both times I have been met with unhelpful, argumentative staff.
The initial price of the policy seemed reasonable, but beware! there are many hidden costs. I have just changed address, and my husband received a refund on his motor policy, as did my daughter - saga charged an additional £35, plus an admin fee of £25, or I could spend £50 admin fee canceling the policy.
I certainly won't renew with Saga when the time comes, and would advise others to avoid like the plague! Thank goodness I've not needed to claim for anything!”
