Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never buy from them again”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Excellent value for money”

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(Car Insurance) - Posted 6 years ago

“Easy to set up the policy and cheaper than my previous provider”

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(Car Insurance) - Posted 6 years ago

“I had to cancel my insurance as my car was scrapped. I am a pensioner who lives on just my reduced married woman state pension and after I had cancelled my policy I had a letter saying that I owed £76.+ on my cancelled policy. I was not informed in our phone conversation that they would charge me a £50 policy cancellation fee and 26+ pounds for the legal protection. I rang and told them I was a pensioner and that this amounted to nearly a fifth of my monthly income, but the lady concerned said I was told at the time of taking out the policy that these charges would apply. It was a case of 'tough' Not only will I have to reduce my heating in the house now I will also have to reduce any payments I make to my grandchildren for christmas. Well done Saga. You are supposed to help the elderly not fleece them. I shall never use you again and will make sure all my pensioner friends don't touch you will a barge pole. Lets hope you and your staff never get old.”

Helpful Report

Posted 6 years ago

“Will have to see if the renewal price is not extreme like previous insurance companies I have used If so then it’s go compare again I guess”

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(Car Insurance) - Posted 6 years ago

“I thought that this company was expensive.”

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(Car Insurance) - Posted 6 years ago

“I found saga insurance to be very professional were able to give any details I requested.”

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(Car Insurance) - Posted 6 years ago

“Nice and easy to insure my car”

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(Car Insurance) - Posted 6 years ago

“Had to cancel holiday after cancer diagnosis, Saga rejected my claim as I did not inform them of my first visit to the doctors which incidentally was not related to the cancer. Very disappointed and will not be renewing any policies with Saga. The travel insurance is underwritten by Cigna who you have to deal with regarding any claim. I have since found they have a lot of negative reviews.”

Helpful Report

Posted 6 years ago

“I have had reason to call Saga twice during the duration of my policy. Both times I have been met with unhelpful, argumentative staff. The initial price of the policy seemed reasonable, but beware! there are many hidden costs. I have just changed address, and my husband received a refund on his motor policy, as did my daughter - saga charged an additional £35, plus an admin fee of £25, or I could spend £50 admin fee canceling the policy. I certainly won't renew with Saga when the time comes, and would advise others to avoid like the plague! Thank goodness I've not needed to claim for anything!”

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Posted 6 years ago

“Best Company I have dealt with in a long time Car Insurance Brilliant Prices and not just for Old Duffers”

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(Car Insurance) - Posted 6 years ago

“THE 'CRUX' WILL COME IN FEBRUARY 2019 WHEN I GET THE RENEWAL NOTICE i.e. WILL THEY KEEP THE CHARGES MUCH THE SAME, OR, AS SOME INSURERS DO LOAD IT +++”

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(Car Insurance) - Posted 6 years ago

“Made just on claim for an accidently damaged wooden shed. Had to fight tooth and nail just to get them to accept the claim. Now they have offered to renew my house insurance at 60% increase to last years premium. They never reply”

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Posted 6 years ago

“Good service I would recommend them.”

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(Car Insurance) - Posted 6 years ago

“Ichosesagabecauseyourcoverwasexcellentandcheaperthantheotherinsurers”

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(Car Insurance) - Posted 6 years ago

“very easy to deal with everything explained. Very polite. I thought they would be expensive., but the price was very reasonable.”

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(Car Insurance) - Posted 6 years ago

“I got a good deal when taking out my SAGA car insurance policy for the 1st time - but when i changed my car to one in a lower insurance group (16 down to 10) I was quoted an extra £190 for the remaining 11 months cover - almost 50% on top of the cost of the original insurance! When I queried this I was simply told SAGA don't use the usual insurance groups - not at all satisfactory. in addition waiting times to get through to their call centre were too long”

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Posted 6 years ago

“Very happy with Saga except I keep getting post through my door trying to sell me other Saga products. Very annoying and it all goes to fill up my recycle bin!”

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(Car Insurance) - Posted 6 years ago

“Efficient polite staff. Clear details. Could not fault them. Would have stayed with Saga but due to adding my daughter as an additional driver who is too young for their cover I have changed provider.”

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(Car Insurance) - Posted 6 years ago

“after a few months I sold my car. But only got back £6 which I thought was very poor”

Helpful Report

(Car Insurance) - Posted 6 years ago

Saga is rated 3.6 based on 1,460 reviews