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Saga Reviews

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite, knowledgeable and efficient.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Not needed to make a claim but all the other service has been fine.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“No paper documents, long waiting times on calls (25 mins!). When trying to transfer policy to new smaller lower group car tried to charge me more when the quote was £70 cheaper. Bunch of conning charlatans taking advantage of the elderly. Do not use.”

Helpful Report

Posted 6 years ago

“Saga are easy to deal with , very good over the phone , very professional”

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(Car Insurance) - Posted 6 years ago

“I have my travel insurance as well as my car insurance and found Saga to be very good”

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(Car Insurance) - Posted 6 years ago

“They're all they say they're going to be in my experience to date. Wouldn't hesitate to recommend them on this performance.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“What I was quoted on the comparison website (the reason I choose Saga) and what they eventually charged me were a little different - like about 300%! It was too late to de-select so I just put up with it - with a sure and certain promise to myself I would never have dealings with Saga again, ever.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“A good deal, and couldn't have been more straightforward.”

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(Car Insurance) - Posted 6 years ago

“Never spoken to anyone. I can only assume I complied correctly with all the questions”

Helpful Report

(Car Insurance) - Posted 6 years ago

“As a first time customer with Saga I have no reason to envisage any problems with my insurance.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“big variation in price quoted. huge addition in premium when changing car”

Helpful Report

(Car Insurance) - Posted 6 years ago

“They put my previous car details on the new policy of my new car with no paperwork I assumed when they said we’ve got your details I thought they’d got them from the updated application-I was stoped by the police for driving with no insurance-after paying saga for one years fully comp car insurance DONT USE THIS COMPANY”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Really friendly service”

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(Car Insurance) - Posted 6 years ago

“Beware Saga do not tell you in their documentation who provides their windscreen replacement service. You only find out when you phone to make an appointment to have your windscreen replaced and discover that it will be 7 days or more because Saga do not use AutoGlass but instead use Auto Windscreens. The excess is £75 but the delay means that this is a company that is not well resourced. I would not choose Auto Windscreens and I shall not renew with Saga.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“good price , and good comunication”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Best price. Great cover. Easy to deal with.”

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(Car Insurance) - Posted 6 years ago

“My husband and I took out car insurance policies with Saga last month and have had nothing but trouble with them ever since. They seem incapable of correctly setting up the most simple of policy, and take no accountability for their incompetence. STEER CLEAR OF THEM!”

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Posted 6 years ago

“Insurance quote was very good”

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(Car Insurance) - Posted 6 years ago

“good and fair company tpo deal with.”

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(Car Insurance) - Posted 6 years ago

“this policy is ok but i will shop around next time for cheaper”

Helpful Report

(Car Insurance) - Posted 6 years ago

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Saga is rated 3.6 based on 1,460 reviews