“taken out saga travel insurance many times always happy with premium,had insurance with them for trip to majorca in june with declared medical conditions. Had quote last week for trip to majorca in september same medical conditions as before premium increased by £482 , rang saga to question why,told because i had birthday in july, £482 MORE FOR BEING 2MONTHS OLDER. THEN HAD QUOTE AGAIN FROM SAGA WITH LATER DATE OF BIRTH.IE 1YEAR YOUNGER STILL SAME PRICE .NOTHING SHORT OF A RIP OFF.NEEDLESS TO SAY WILL NOT BE USING OR RECOMMENDING SAGA AGAIN. I also see they have changed underwriters since we purchased our first insurance”
“I like SAGA.I have no complaints whatsoever. I like it that their call centres are in the UK.
I have both my house insurance and motor insurance with SAGA. No complaints with either.”
“I had a small fire in the kitchen, I rang the helpline I was advised to get an estimate, the assessor came round agreed repair all within a week. So I was very satisfied.”
“I have found the service reasonable and easy to organise, and however I have not needed to make a claim, which may be a different storey but so far am very happy with their service. Thank you”
“Not had.... going through it now!!
You pass people from pillar to post all the time
Since March we have leaking pipes under our floor noone can find the leak...
We have been told its multiple leaks by 4 reports ...but you still havent done anything properly
The pipes have to be exposed....floors need to come up
We are open planned down stairs
And have floating floors...timber frame house....so the water could be seeping up the walls..
Cunningham and Lindsey we are dealing with ....from Scotland to Birmingham all useless
e.mails sent in the last 3 days not been replied
Oriel R.Benson.....sent a contractor in...without a Plumber to turn off water.....builder drained our boiler but never turned the timer off in airing cupboard off...so water pump has been burnt out
we had to pay Oriel R.Benson upfront of £300.00....before they stepped into our house
then only to find out instead of taking floors up builder was told just to take laminate up.....
you are a shambles....
Saga sells up and its name which you find is Co.op and Axa when you phone...
its not Saga at all....
we are now waiting a week for another Report from Sergon to find out further reports
I have photos phone calls
but what we want is Action
NOT SHODDY WORKMANSHIP so far....
Get your act together.....and do something!!!!
Or we will take this further....”
“I have a fairly new BMW. I hit a pot hole which damaged the steering rack. Obviously I wanted the car to be repaired by BMW. Saga agreed to this but said I had now forfeited the right to a hire car and demanded that BMW send an estimate, pictures of the damage and pictures of the car etc etc. BMW, efficient as always, collected the car at 4pm and by 9am the next morning had identified the repair needed, sent the documentation to Saga and has said they can repair the car today! I have been told by Ash at Saga that authorisation for the repair will now take 24-48 hours which takes us into the weekend and of course the following week. I will now have to hire a car. Not impressed.”
“I am very pleased I used Saga - their customer service operatives are really helpful, and the policy was excellent value for money - I saved over £200 by choosing them.”
