Login

Start Free Trial Are you a business? Click Here

Saga Reviews

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Write Your review

Tell us how Saga made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very helpful and answered all our questions .”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I have used saga before and I just like their way of dealing with everything and they are always friendly and polite”

Helpful Report

(Car Insurance) - Posted 7 years ago

“The website was so simple to use, and the response was more or less immediate”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Easy way to sort your insurance”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I had a small fire in the kitchen, I rang the helpline I was advised to get an estimate, the assessor came round agreed repair all within a week. So I was very satisfied.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Very quick and easy way to get Insurance. Had to cancel policy as the car was sold, and found the refund system very easy and quick. Great Company.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I have found the service reasonable and easy to organise, and however I have not needed to make a claim, which may be a different storey but so far am very happy with their service. Thank you”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very quick an easy helpfull staff on phone an they rang back when they said they would the following day cant complian”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Not had.... going through it now!! You pass people from pillar to post all the time Since March we have leaking pipes under our floor noone can find the leak... We have been told its multiple leaks by 4 reports ...but you still havent done anything properly The pipes have to be exposed....floors need to come up We are open planned down stairs And have floating floors...timber frame house....so the water could be seeping up the walls.. Cunningham and Lindsey we are dealing with ....from Scotland to Birmingham all useless e.mails sent in the last 3 days not been replied Oriel R.Benson.....sent a contractor in...without a Plumber to turn off water.....builder drained our boiler but never turned the timer off in airing cupboard off...so water pump has been burnt out we had to pay Oriel R.Benson upfront of £300.00....before they stepped into our house then only to find out instead of taking floors up builder was told just to take laminate up..... you are a shambles.... Saga sells up and its name which you find is Co.op and Axa when you phone... its not Saga at all.... we are now waiting a week for another Report from Sergon to find out further reports I have photos phone calls but what we want is Action NOT SHODDY WORKMANSHIP so far.... Get your act together.....and do something!!!! Or we will take this further....”

Helpful Report

Posted 7 years ago

“I asked for, but never received a hard copy of my certificate, as I requested.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Great service”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I have a fairly new BMW. I hit a pot hole which damaged the steering rack. Obviously I wanted the car to be repaired by BMW. Saga agreed to this but said I had now forfeited the right to a hire car and demanded that BMW send an estimate, pictures of the damage and pictures of the car etc etc. BMW, efficient as always, collected the car at 4pm and by 9am the next morning had identified the repair needed, sent the documentation to Saga and has said they can repair the car today! I have been told by Ash at Saga that authorisation for the repair will now take 24-48 hours which takes us into the weekend and of course the following week. I will now have to hire a car. Not impressed.”

Helpful Report

Posted 7 years ago

“I am very pleased I used Saga - their customer service operatives are really helpful, and the policy was excellent value for money - I saved over £200 by choosing them.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Although I used a comparison web site to find the best deal there was an option to phone saga and talk to a representative. Everything went smoothly, the person I spoke to was friendly and helpful, all my questions were answered and because I had already filled out the form online it was so easy to get a policy that suited me.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I would rather drive uninsured than give this lot any more custom”

Helpful Report

(Car Insurance) - Posted 7 years ago

“So far very good customer care over the phone which means a lot as I am hard of hearing and calls can be difficult.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Up till this minute I cannot fault their service.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Great Service and very reasonable car insurance”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Awful.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“very cheap and satisfied but it lacks a instalment payment .”

Helpful Report

(Car Insurance) - Posted 7 years ago

«
1
2
...
51
52
53
54
55
»

Saga is rated 3.6 based on 1,460 reviews