Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

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Metrics

3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would given stars if Could I have just received an email saying my insurance will be up soon and that I didn't need to do anything would be automatically renewed, thought this strange as had cancelled last year and went with other firm much cheaper. called right away today and they have canceled the renewal for this year but they had taken full premium out of my bank for last year. The say they have a recording of the conversation that I called to cancel but seemingly I said I would think about new reduced offer so they have taken that as they can just go ahead. I thought the companies spoke to one another asked about past claims etc if I would have had a reason to claim I wouldn't even have known I had been insured with them andI didn't even think that you could have two insurers they always put the responsibility on the buyer. What they have actually done is steel nearly two hundred pounds from a 74 year old.”

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Posted 7 years ago

“If I could have given SAGA no stars that would have been a more accurate representation of my experience. ON NO ACCOUNT USE THIS COMPANY. After having our house and contents insured with Saga for a number of years we had the misfortune of having to claim for a nearly new TV resulting from two parts of the stand separating. On contacting the number on the policy details for claims, which turned out not to be SAGA at all (they only leverage the Saga name to sell policies), we were told we were not covered for electrical or sound system items at all, despite our policy saying otherwise. Their claims are handled by a company called RSA which are the biggest bunch of shysters on the planet. On phoning Saga to ask them to sort out this misinformation regarding our policy Saga agreed we were covered and eventually RSA agreed they had liability. You would think that would be the end of the matter but far from it. RSA then falsely reduced the payout by claiming they could replace the TV cheaper by claiming it was available from John Lewis cheaper than the replacement we had purchased. Unfortunately for them my company has contracts with John Lewis and they confirmed that was rubbish. These people are dishonest shysters, pure and simple. Given that Saga are known for selling to older people, who may well not have challenged them or felt intimidated into accepting what they were told, it is disgraceful behavior. DON'T GO ANYWHERE NEAR THEM.”

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Posted 7 years ago

“Couldn't believe what saga charges. Got a policy from another well known, widely advertised insurer for £349. cheaper than the saga quote. Only change was contents £50.000 instead of £75.000 and £100 more excess.”

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Posted 7 years ago

“I would rate Saga -5 stars if I could..they are complete rip off merchants.. We had been with them a while and then changed our car..the new car being 11 years old and a Ford Focus Estate. Nice car but not exactly a petrol head's dream. The quote I got was nearly 3x more even though I have 12 years NCD. They blamed the underwriter..bs. I then shopped around and got insurance from another company for less than half the price they quoted. I therefore cancelled my policy with Saga. They now hit me with a bill for close to £84 for cancelling.. administration costs. Again bs DO NOT USE THIS COMPANY, YOU WILL GET RIPPED OFF. YOU HAVE BEEN WARNED”

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Posted 7 years ago

“Saga provided me with the most competitive quote and so I changed from the more expensive provider with whom I had been a customer for a few years. I’m now curious to see what happens with the cost when it’ time for my renewal.”

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(Car Insurance) - Posted 7 years ago

“Wanted to cancel policy as sold car as lost job, very very unhelpful and demanding cancellation fees and administrative fees which I refuse Terrible lack of any understanding or willingness to listen to the customer”

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(Car Insurance) - Posted 7 years ago

“Really good company to work with very affiit”

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(Car Insurance) - Posted 7 years ago

“Good except it was very expensive to put my son on the policy for 2months . It was better to put him on for the whole year!”

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(Car Insurance) - Posted 7 years ago

“I swapped between two mechanically identical cars and my car insurance cost went through the roof. SAGA could not explain this even though I was going to a slightly older and cheaper model.”

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(Car Insurance) - Posted 7 years ago

“Easy and clear data and information making it simple to select the product best suited to our requirements.”

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(Car Insurance) - Posted 7 years ago

“I found them very helpful, talking on the phone to cover any minor queries. Would definitely use them again”

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(Home Insurance) - Posted 7 years ago

“Poor customer relations and no morals steer clear”

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Posted 7 years ago

“Read my review on trust pilot”

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Posted 7 years ago

“It didn’t, it has over charged me and I have been with for a number of years.”

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Posted 7 years ago

“Straightforward and reasonable price.”

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(Car Insurance) - Posted 7 years ago

“price doubled in 1 year”

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Posted 7 years ago

“Very poor customer relations”

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(Car Insurance) - Posted 7 years ago

“Do not use this insurer! Involved in a road traffic accident on 23rd April. No correspondence from them and now 23rd May. Car has sat in garage since 27th May and estimate only approved on 21st May as there was a computer glitch! I have personal injury cover and sent them doctor's assessment (cost me £21) stating I have whiplash for which they won't reimburse me as they said they are admitting liability on my behalf - I do not accept that I was responsible for the accident!”

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Posted 7 years ago

“So far so good,it's fine .”

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(Car Insurance) - Posted 7 years ago

“easy and efficient”

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(Car Insurance) - Posted 7 years ago

Saga is rated 3.6 based on 1,460 reviews