“Unfortunately could only give 1-star as there is no provision for ZERO! The most stressful time of my life dealing with a claim through these useless people, SAGA has made a SAGA of our lives throughout this claim, 2- years plus since our claim for storm damage that wrecked our home and we are still dealing with the total fiasco that Saga and their nominated insurer and claims management co- Direct Group has created, it is now lodged with the Ombudsman but still they keep sending me 'surprise' insurance invitations with a made up defaqto or should it be DEFECTO rating!! Would not recommend Saga to anyone, the worst experience in my life, they should be brought to book for miss selling, avoid at all costs.”
“A wonderful tour of Chile, Argentina and Brazil, which ticked all the boxes. Congratulations to tour guide Zeca Cordero whose knowledge, sense of humour, attention to detail and excellent English helped to ensure the success of this well thought out trip.
Thanks too to the enthusiastic local guides and drivers.”
“Useless company who do NOTHING to assist customers who have experienced a home emergency. 10 weeks down the line they still haven't written to my Mother who is 92 and unable to live in her bungalow due to a flood. By now the problem should have been sorted - cannot imagine what would have happened if she had not been able to stay with a relative. This is not how you expect a company to act when they say they give a 5 STAR service. Disgusting. Am going to contact Watchdog, insurance e ombudsman etc”
“My elderly parents needed to make a claim when one of them taken ill with a declared pre existing condition.
Had to sign a disclaimer for the circa £30,000 bill before they would release patient from hospital, and even though patient had sustained injuries from nursing staff.
It took many weeks of stress for the matter to be resolved and needed myself and my sister to take the pressure off my parents who couldn’t have managed handling the claim themselves. They are hard of hearing and Saga tried to explain disclaimer via a phone call to the hospital in Spain from the UK.
Never would I recommend Saga travel insurance.”
“Not the very cheapest on motor insurance,but on comparison with other policies, offered competitive terms and cover.so I renewed for a further year.
However,the renewal deal was done on the phone the day before the renewal,but having paid £276 for a Lexus 250 SE-L,
I had letters from SAGA yesterday saying renew at £249 ,which I am questioning.
It may be the application of £25 for Admin,which I disagree with.
If you buy a policy you do not expect the insurance company to charge you a fee for the paperwork ?
Most deals these days are on-line,so no printing of paper for the insurer,only for the client should copies be needed,UNLESS YOU INSIST on paper copies by post.
Even then it seems like a premium has been added,a bit like the 20% automatically on USA restaurant bills to pay for the staff!!!!
They wanted to sell other stuff,home insurance,cruises etc and issue e-mails on their other products,so they can keep the sales curve intact over time. Of course you can refuse this.
Overall I have no massive negatives(£25 admin fee aside), like all commercial business's they want to sell you more,you just have to be ready to say no,should you wish to. So far the e-mail paper response has been quick.”
“Joined Saga - within a year I needed to be hospitalised SAGA did not lay out - there was no pre existing condition but they were rude, unhelpful and used the small print - service dire, have since changed insurance providers - would not recommend!!!”
“Not always my choice, as not always the best value, but always in top four and often the best. Their call centre seems better informed than most and more willing to help.”
“Quote was very good and less than my previous insurers. Only minus point is that you do not get physical documents, they are only available on line and I do like to have actual insurance docs. I know I could download, but will only do so if I need them.”
“I got a quote with a NCD. was then told it does not apply and would need a new quote they delayed this quote so that the time expired for me to cancel whist coming up with a ridiculous new quote so it was either pay up or pay up a cancellation fee. To add to bitter taste they sent me a letter confirming my NCB. Would never trust them again especially if a claim was involved. my advice stay clear.”
“3rd March 2018 - extremely busy time for SAGA and all insurance companies should be NO EXCUSE for neglecting the conditions of the insurances. MY 88 year old Aunt has paid for years, her cold water tank froze and brought down the ceiling into her sitting room/dining area/kitchen - water went into the bedroom she was sleeping in - so lucky she wasn't underneath the collapse. She was assigned an agent to take care of her only to find he phoned her bungalow phone number - she couldn't be there - she had to go to her son's - the care has been almost nil - she should have been offered a hotel that day, plus a promise of when the builders could start - they are dragging their heels and not fulfilling their side of the contract. The stress may kill her. The family are of course doing their best but she is in quite a state-she needs to be told what will and won't happen and when. rubbish service. 6April 2018”
“Terrible!Just checked my 88 year old mothers insurance and discovered she was being charged over£600pa for her very basic home +contents cover. They were unable to offer better, so we went on comparison website +found better cover for £110pa. They should be ashamed”
“My husband flight in China was over booked phoned saga no help given husband in China at 12 midnight no where to go do not book with saga do not cover return flights only departure disgusting service !!!”
“Saga's Home Emergency Insurance is not worth the paper it is written on.
During a recent very cold spell, our boiler refused to start one morning and would not respond to the usual trick of hot water on the condensate pipe. After trying for almost an hour I decided to call the SAGA Home Emergency Insurance number. I was greeted by a recording telling me that due to the inclement weather there has been unprecedented demands on their resources and I should call out a local tradesman and reclaim the cost back from them. What ....??
We are an elderly, vulnerable couple now in a home without any heating whatsoever with outside temperatures of -4 deg C and no other telephone number was provided so that we could speak to someone and explain our position. Our roads were not blocked by snow: traffic was moving freely. I took out this insurance so that THEY would initiate the call-out. In the end I resolved the problem myself and also resolved to get some compensation back from SAGA.
However, as noted on this and other review sites, SAGA just pass the buck. They just don't want to know. Despite their name being plastered everywhere on the Home Emergency information booklets they claim that the underwriters (AXA-Assistance) are totally responsible. So Mr SAGA why is it named SAGA Home Eergency Insurance? Why do I pay SAGA? Why do SAGA provide ALL the documentation?
Don't be fooled by the 5* Defaqto rating. That is based on what they say they will provide and not what actually happens in pratice - as I discovered.
I will never go back to SAGA, I cannot forgive them for this one. I recommend you think twice before spending money on this useless insurance.”
