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Saga Reviews

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always read the small print or you could be in bother policy’s are flattering but deceiving if u need to claim”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Gave me a good quote compared with other insurers.”

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(Car Insurance) - Posted 7 years ago

“Saga have been a good insurance provider to me in the, regrettably they price themselves out of the market on occasions.”

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(Car Insurance) - Posted 7 years ago

“Car insurance quote was very competitive. The service was as good or better than other insurance providers. I would definitely approach Saga in the future.”

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(Car Insurance) - Posted 7 years ago

“I have had a number of insurance policies with direct line for the last ten years or so and never really had a problem with them. On the particular vehicle I changed to a Saga policy covered my main car and was the third reincarnation of exactly the same specification of vehicle. I have never had an insurance claim against any of my policies and it was only upon trying to renew my insurance this year that I was advised that my policy would significantly increase. whilst it appears that Direct Line always try and up a renewing policy I had usually been able to ring up and query the increase which had previously been dropped back down to something near the previous policy cost, not this time! I was forced to search out a new insurer which I did extremely easily and decided to use what I perceive as a reputable company, i.e.. Saga. Although they were not the cheapest they were competitive, covered everything that I had previously been covered for and were less than what I had paid previously and significantly below what Direct Line were trying to charge me for a renewal policy, no brainer! Apart from being 1 year older( late 50's) and intending to drive less annual mileage nothing else had changed, I queried why Direct Line were acting in this way but was met with total disregard, I took the view that if they didn't want my custom I would find a company that did!”

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(Car Insurance) - Posted 7 years ago

“All good”

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(Car Insurance) - Posted 7 years ago

“Good and honest dealing from Saga.”

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(Home Insurance) - Posted 7 years ago

“Very helpful people to deal with. would recommend them.”

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(Car Insurance) - Posted 7 years ago

“Only used them to Insure my car - done on phone and online : Simple, straightforward and fast. Only issue for me was that I am a long standing of the IAM, the 99% main driver but they gave no credence to that financially”

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(Car Insurance) - Posted 7 years ago

“I think l paid a fair price and l was happy with that and would pay the same next year”

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(Car Insurance) - Posted 7 years ago

“THE WHOLE EXPERIENCE WAS TROUBLE FREE AND THE QUOTE WAS VERY GOOD FOR THE EXTRAS THAT WERE INCLUDED. I HAVE INSURED TWO CARS WITH THEM.YOU CAN VIEW YOUR ACCOUNT ONLINE AT ANY TIME.”

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(Car Insurance) - Posted 7 years ago

“Saga use AXA as claims underwriters. The service I have received from them is very poor. My claim for a vandalised door mirror is still unresolved after more than two months. If you do not agree to using one of their ‘approved’ repairers they are not interested in reimbursement. In my case I needed the mirror to be replaced as soon as possible and my local main dealership were excellent in replacing the mirror within days. I will try to avoid any company who use AXA in future. Another reviewer wrote that Saga are not the lowest cost but quality does not come cheap. I would say in this case poor quality does not come cheap.”

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Posted 7 years ago

“Not cheap,but quality never is.”

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(Car Insurance) - Posted 7 years ago

“First rate customer service - until renewal time. Then we get this silly game wherein they ramp up the premium, hoping you'll just renew as the path of least resistance. I've lost count of the number of times they've offered a good deal for the first year, lost me on renewal, and taken me back again as a "new" customer the next year.”

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(Car Insurance) - Posted 7 years ago

“They were the best value for money”

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(Car Insurance) - Posted 7 years ago

“Nowhere near the cost first quoted”

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(Car Insurance) - Posted 7 years ago

“Root one problem selecting Saga”

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(Car Insurance) - Posted 7 years ago

“ok! taking your payments would worry if you had to make a claim.”

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(Car Insurance) - Posted 7 years ago

“No claims”

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(Car Insurance) - Posted 7 years ago

“Yearly boiler service, needed 2 seals.Closed my boiler down no heat no hot water for 16 days.,!!!!! Only reason I’ve gone back with Saga,I’m waiting for a reply to my 6 page letter sent to the managing director 2 weeks ago, as yet not a word.!!!”

Helpful Report

(Car Insurance) - Posted 7 years ago

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Saga is rated 3.6 based on 1,460 reviews