“Please be very careful when obtaining car insurance through Saga. We had been with Saga for a couple of years but when in November the latest renewal came through it had jumped in price drastically, so we decided not to renew as our old car simply wasn't worth it and we planned to upgrade the car in the next few months. We then spoke to an advisor on the phone who sold us a policy which we believed to be renewed automatically every 3 months unless cancelled by us without penalty. This seemed the perfect scenario as we didn't want to incur additional admin costs etc. which some less reputable companies charge.
So, less than 3 months later we sold the car and informed Saga immediately. To our surprise a few days later a demand for over £80 landed on the doorstep claiming we owed this due to curtailment of the 12 months insurance. This is not what we were led to believe. However, we were told this was in the terms and conditions and of course can't prove otherwise. What makes matters worse is that the car was only worth £100 in part exchange value!
I think it is disgraceful that a company like Saga who we always thought of as a company to treat older people with dignity and respect should lower themselves to such money grabbing exercise.
I would not expect a company like Saga to deal with such underwriters and certainly will now never deal with Saga on any level, be it insurance, holidays or anything else ever again nor recommend.”
“It is very important for potential Saga customers to realise that Saga are merely brokers and hand on the insurance to little known insurance companies who are immune to contact when there is a major issue. 10 weeks on I have been unable to resolve the buildings claim on my mother's property and am facing, according to Saga a further 4 weeks delay. I would like to post a favourable review for Saga but until this issue is resolved that is impossible.”
“After an incident involving my vehicle, Saga arranged a replacement car to be delivered to my house, and my own vehicle to be picked up for repair.
The repairs were carried out by their recommend dealer.
This was all arranged with one telephone call.”
“Expensive and VERY slow to pay out. They deliberately delay things and are deliberately evasive.
The staff don't give a damn. They make it impossible to escalate.
Once, I was on hold for a few minutes and then they just kicked the call back to the telephone answering service.
Really, REALLY, avoid if you can. My wife has had a good experience with Aviva and that's who I'm using next.”
“I have been a loyal and TROUBLE FREE customer of Saga for many years,car and house insurance.I must have had the mistaken impression that Saga was supposed to be a friend to the elderly but I am sorry to say how disappointed,appalled and disgusted Iam when I received my renewal notice for my car insurance. My current year cost £290,the renewal figure is £390,an increase of £107 (there has been no claims incidently),totally unacceptable.If they had said that they weren’t insuring people of my age (83) I would have thought no more about it but this increase is definitely out of order.I did complain on the phone,they reduced the quotation by a derisory amount,I am waiting shortly for my house insurance renewal,no doubt it will be the same.As I said previously that I thought that Saga was a friend to the elderly,thus the old cliche “Who needs enemies when you have friends like these?
I have never in my life put pen to paper to complain like this but I feel so strongly about matter that I felt that I must let any future costomers to be careful.”
“Had a water escape from a toilet at 0600 am, as we had Home Emergency Cover I called them for assistance. I was told, we don't have your policy number on file. I explained I had the certificate in front of me and it was still valid. The man o the phone said we are AXA and Saga have not given us your details so you will have to call them later. All this time I had a water escape which I couldn't stop. We called back at 0800 to be told Saga dont start until 0830. My wife stayed off work and called back at 0830 to be told Dynorod would call you within 2 hours. 7 hours later , yes 7 hours, Dynorod called to say they would be with us between 1200-1700, the next day! I quote from the policy booklet 'What is a home emergency? Put simply, for the purpose of the policy a home emergency is an event that happens suddenly and unexpectedly and needs IMMEDIATE action to a, prevent damage or further damage to your home or b make your home safe secure and inhabitable.'
By 1630 today, we had heard nothing from AXA, Saga or Dynorod.
I must say that at 6pm last night I called an emergency plumber at my own expense who attended within 30 minutes and had the job done an hour later.
Just called Saga, who told me it was nothing to do with them, even though they sold me the Saga Home Emergency policy, and was AXAs problem.
Apparently, Dynorod cancelled the job (nice of them).
Would not now buy anything off Saga, they are a disgrace.”
“Immediate payment was made to the company regarding a travel insurance policy. No record of policy sent to email or listed on Saga account. Have since returned home to discover they are trying to demand payment for the policy again as an overpayment, chasing up through email and physical post. Not impressed with the lack of organisation and administration the company has and would am seriously discouraged from using them in future.”
“My mother who is 83 has had buildings and contents insurance with Saga for many years. I deal with her affairs by PoA. Yet again Saga have massively increased the premium this time by over 51% (from £257pa - £388.71 pa). On querying this with them they reduced the premium to £300 (no reason given - still an increment of 16.7%). This property is not in a high risk area for theft. flooding etc. I have been able to find alternative (similar cover) ranging from £121 - £198. These people are "ripping off" older generation and should be ashamed”
“Had car also home insurance with Saga for many years, after scrapping my car Saga said I owed £62.75 in cancellation & administration charges, I only renewed my insurance less than 3 months previous. never will I go with this company ever again.”
“been with saga several years and carried on paying annual fee presuming i was being looked after and being loyal asked for a quote on a second car 'the total for both was unbelievable over 700 pounds .got very similar deal for 299 pounds, and my wife and i are both shareholders . not much loyalty from them then, no wonder their share price is rock bottom ;would cash them in now but would lose even more money.”
