“First rate customer service - until renewal time. Then we get this silly game wherein they ramp up the premium, hoping you'll just renew as the path of least resistance. I've lost count of the number of times they've offered a good deal for the first year, lost me on renewal, and taken me back again as a "new" customer the next year.”
“Yearly boiler service, needed 2 seals.Closed my boiler down no heat no hot water for 16 days.,!!!!!
Only reason I’ve gone back with Saga,I’m waiting for a reply to my 6 page letter sent to the managing director 2 weeks ago, as yet not a word.!!!”
“Having had two accidents in the last three months due to no fault of mine, Saga were excellent in their communications and all staff I spoke to were very helpful. They kept me informed by phone and letters as to what stage my claim was at. A hire car was provided and everything ran smoothly which certainly helps when you have been involved in an accident.”
“Biggest scam ever experienced. Took out their insurance for home emergency. Very quick to take your money. But when it came time for a claim, they stepped back and pleaded ignorance, claiming that a third party uses their name and provides the services and thus they are unable to assist. Third party turns out to be none other than the AA and they turned out to be just as devious as SAGA and started delaying tactics then sending their inspector 10 months later, to be told the emergency leak was to be paid for.
Now SAGA, have played a cunning ploy. The same home home emergency policy can only be taken in conjunction with a SAGA home insurance policy. Double slam dunk by SAGA.
Thank you SAGA, thank you for robbing elderly customers of their hard earned income and delivering ZILCH.”
“Biggest scam ever experienced. Took out their insurance for home emergency. Very quick to take your money. But when it came time for a claim, they stepped back and pleaded ignorance, claiming that a third party uses their name and provides the services and thus they are unable to assist. Third party turns out to be none other than the AA and they turned out to be just as devious as SAGA and started delaying tactics then sending their inspector 10 months later, to be told the emergency leak was to be paid for.
Now SAGA, have played a cunning ploy. The same home home emergency policy can only be taken in conjunction with a SAGA home insurance policy. Double slam dunk by SAGA.
Thank you SAGA, thank you for robbing elderly customers of their hard earned income and delivering ZILCH.”
