Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,463 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

Visit Website

Write Your review

Tell us how Saga made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this insurer! Involved in a road traffic accident on 23rd April. No correspondence from them and now 23rd May. Car has sat in garage since 27th May and estimate only approved on 21st May as there was a computer glitch! I have personal injury cover and sent them doctor's assessment (cost me £21) stating I have whiplash for which they won't reimburse me as they said they are admitting liability on my behalf - I do not accept that I was responsible for the accident!”

Helpful Report

Posted 7 years ago

“So far so good,it's fine .”

Helpful Report

(Car Insurance) - Posted 7 years ago

“easy and efficient”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Could not provide NCD , saga eventually cancelled my insurance, then after obtaining alternative insurance , they could! I cancelled and their charges were 50% of my original premium, TOXIC Do not even consider”

Helpful Report

Posted 7 years ago

“Great service, answered all my questions, would definitely recommend.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Excellent service always deal with a James Turner who is very professional, polite and has exceptional people skills. An asset to the organisation”

Helpful Report

Posted 7 years ago

“very expensive i thought it was over 50s insurance but turns out not to be.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“to renew the policy would cost about 25% more for year 2 . too much.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Excellent service and costs.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“your ratings only go up to very good.i would rate saga above this.excellent.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Charges for changing insurance to a crutitsy car charges high. Not helpful on phone with garage we wanted to fix car .as result we paid for do ing car ourselves.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“saved me £80”

Helpful Report

Posted 7 years ago

“Excellent service and reasonable price.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Unexpectedly pricey wouldn’t use again”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I used to insure with SAGA some years ago, but found the cost of the policy kept going up every year despite making no claims so I shopped around and went to Direct Line and saved over £100 at the time. Have been with Direct Line for a few years and same thing began to happen policy kept increasing in price. Surprise, surprise came back to SAGA and saved quite a bit on the policy! Wouldn't it be nice if insurance companies stopped exploiting loyal customers by inflating annual premiums, but instead thought about rewarding loyalty. No problems with the policy, but the proof of the pudding would if you have to make a claim. Nice that it included European Cover as this is sometimes is an additional charge.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“OK BUT A BIT ON THE DEAR SIDE”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Unfortunately could only give 1-star as there is no provision for ZERO! The most stressful time of my life dealing with a claim through these useless people, SAGA has made a SAGA of our lives throughout this claim, 2- years plus since our claim for storm damage that wrecked our home and we are still dealing with the total fiasco that Saga and their nominated insurer and claims management co- Direct Group has created, it is now lodged with the Ombudsman but still they keep sending me 'surprise' insurance invitations with a made up defaqto or should it be DEFECTO rating!! Would not recommend Saga to anyone, the worst experience in my life, they should be brought to book for miss selling, avoid at all costs.”

Helpful Report

Posted 7 years ago

“A wonderful tour of Chile, Argentina and Brazil, which ticked all the boxes. Congratulations to tour guide Zeca Cordero whose knowledge, sense of humour, attention to detail and excellent English helped to ensure the success of this well thought out trip. Thanks too to the enthusiastic local guides and drivers.”

Helpful Report

Posted 7 years ago

“Easy to deal with and quite efficient, the premium was as good as any of the other quotes that I received and therefore I've re- insured with them.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“SAGA just don't care about 92 year old lady whose flooded bungalow is uninhabitable. NO HELP whatsoever. Do not use them”

Helpful Report

Posted 7 years ago

Saga is rated 3.6 based on 1,463 reviews