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Saga Reviews

3.6 Rating 1,467 Reviews
64 %
of reviewers recommend Saga
3.6
Based on 1,467 reviews
Customer Service
Communication Channels
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Saga 1 star review on 7th June 2024
John Nicholson
Saga 5 star review on 8th November 2022
Shazbuc
Saga 1 star review on 8th April 2022
Anonymous
Saga 1 star review on 20th October 2020
Darren G
Anonymous
Anonymous  // 01/01/2019
Excellent pleasant customer service - felt valued.
Helpful Report
(Car Insurance) - Posted 6 years ago
SOME MONTHS AGO I E-MAILED REGARDING CONTINUAL E-MAILS & LETTERS APPLICABLE TO THE ABOVE A/C WHICH WAS CLOSAED YEARS AGOR I RECEIVED MAIL PHONE- CALLS & E MAILS CONFIRMING I WOULD NOT BE TROUBLED AGAIN TODAY I RECEIVED A LETTER FROM SARAH WALL REGARDING IMPORTANT INFO RE SAVINGS. HISTORICALLY I HAD CIRCA £100K IN SAVINGS A/C WHICH I CLOSED DUE TO POOR RETURNS ALL MY HOME INSURANCE/CAR INSURANCE A/C WERE ALSO CLOSED DUE TO INCREASED PRICES YET NO CLAIMS MADE CLEARLY THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING PERHAPS I SHOULD MAIL MY COMPLAINT TO LEN GOODMAN AND HIS “BOUTIQUE SAGA HOLIDAYS” PROBABLY ANOTHER CON ANYWAYT DO NOT PHONE MAIL OR E MAIL ME JUST REMOVE THE ABOVE A/C FROM YOUR RECORDS THIS IS ALL GOING VIRAL BY THE WAY
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Posted 6 years ago
SOME MONTHS AGO I E-MAILED REGARDING CONTINUAL E-MAILS & LETTERS APPLICABLE TO THE ABOVE A/C WHICH WAS CLOSAED YEARS AGOR I RECEIVED MAIL PHONE- CALLS & E MAILS CONFIRMING I WOULD NOT BE TROUBLED AGAIN TODAY I RECEIVED A LETTER FROM SARAH WALL REGARDING IMPORTANT INFO RE SAVINGS. HISTORICALLY I HAD CIRCA £100K IN SAVINGS A/C WHICH I CLOSED DUE TO POOR RETURNS ALL MY HOME INSURANCE/CAR INSURANCE A/C WERE ALSO CLOSED DUE TO INCREASED PRICES YET NO CLAIMS MADE CLEARLY THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING PERHAPS I SHOULD MAIL MY COMPLAINT TO LEN GOODMAN AND HIS “BOUTIQUE SAGA HOLIDAYS” PROBABLY ANOTHER CON ANYWAYT DO NOT PHONE MAIL OR E MAIL ME JUST REMOVE THE ABOVE A/C FROM YOUR RECORDS THIS IS ALL GOING VIRAL BY THE WAY
Helpful Report
Posted 6 years ago
I was a customer of saga but when I phoned for a new quote I was quoted over 600 pounds with 59 years accident free driving I was disgusted, but when I went on go compare saga was the cheapest quote. They need to get their act together as a large company they do not value old customers.
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(Car Insurance) - Posted 6 years ago
my car insurance was £208. I cancelled after 4 months and they charged me £174.
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Posted 6 years ago
One word - expensive
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(Home Insurance) - Posted 6 years ago
Since taking out the policy I have not had any communication from the company. I haven't had any policy documentation which I asked for.
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(Car Insurance) - Posted 6 years ago
Trying to get refund from old Saga credit card ,3 weeks and still waiting.
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Posted 6 years ago
Inexpensive and good made me look at other saga products
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(Car Insurance) - Posted 6 years ago
Just taken out car insurance with SAGA. The gentleman I spoke to Sam, was extremely helpful and knowledgeable. I did do a telephone survey on my experience, however my responses were not appropriately noted as I made an error! so I decided to relay my experience on here! My total insurance came to £361, cheapest I've seen by far! Thank you Saga!
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Posted 6 years ago
We have had nothing but a poor response on 4 occasions regarding home emergency cover. Boiler service flooded airing cupboard after drain plug was left loose, no help from saga. 2nd time told us that the flood from bath tap was wear and tear, 3rd basin leak, not covered because only leaked when tap was run!!!! Last but not least we were told that a slightly lesser policy would be the same as our usual enhanced, only to find that unlike enhanced our premium increased by £70!! Waiting for senior person to come back to us
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Posted 6 years ago
first time with Saga, but my wife has been with them for a couple of years. Best not to renew when they send renewal docs, but decline then go online and sign up as new customer, you then get a better deal
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(Car Insurance) - Posted 6 years ago
The policy was very cheap when I took it it but went up dramatically at the end of the first year. As a cheap policy was still displayed for new customers I queried this and was told there 'was nothing they could do'; that having proved myself a good customer I was to be penalised. So I cancelled the renewal and took out a new policy with saga at the lower rate. This seems ridiculous to me.
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(Car Insurance) - Posted 6 years ago
Very helpful and soon sorts you out what ever you need .
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(Car Insurance) - Posted 6 years ago
Have received this year's house and contents renewal, an increase of 51.83% on last year, no change in policy. Insured house and contents with Saga for 6 years, no claims, dread to think what their new enhanced quite would be. When I rang to query I was told that it was the under writers who put price up. (Not "our" fault then!) I was offered a 5% cut in total price!
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Posted 6 years ago
well worth it.
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(Car Insurance) - Posted 6 years ago
Terribly flawed car insurance renewal premium which became just over £400 from originally £673...
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Posted 6 years ago
I feel I’ve been taken advantage of
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(Car Insurance) - Posted 6 years ago
My quote for Saga 3 year fixed home contents insurance was more than double my present insurance.I have yet to checkout my motor insurance.
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Posted 6 years ago
When I rang and spoke to a young man he was so helpful and explained everything to me and said he would ring me back thank you so much
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(Home Insurance) - Posted 6 years ago
Saga is rated 3.6 based on 1,467 reviews