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Saga Reviews

3.6 Rating 1,463 Reviews

65 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very efficient and reliable service, the service was excellent”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I will never use SAGA again for anything, nor will I recommend them to friends , family or colleagues absolute rip off, over the years I have had Landlord insurance with them , I recently sold a property and rang them to cancel the buildings cover. No problem all quick and efficient and the chap said he will also cancel my Direct Debit , no mention of anything outstanding. Then I get a Bill for over £40.00 , when I call them it seems they have shafted me with a hidden or very small print cancelation Fee ! Their telephone customer satisfaction survey is also a con , they ask you to select between 0 and 10 , 10 being you would recommend highly and 0 being that you wouldn't recommend. It seems the automated service doesn't like or acknowledge negative responses and then cuts you off ! so no wonder they get excellent reviews that's all the survey will accept. Sharp practices all around , AVOID !!!”

Helpful Report

Posted 4 years ago

“Very good value for the product and money thank YOU?!”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very help when I bought my policy and also when I wanted to change my car details when I got a different car”

Helpful Report

(Car Insurance) - Posted 4 years ago

“As usual, Saga tried to increase my premium this year despite no claims for 18 years. An increase from £257.39 to £292.89 = 13.79%. When challenged, the sales assistant dropped the price by £8. I’ve had enough. I’m off elsewhere.”

Helpful Report

Posted 4 years ago

“Easy to do online, not been with saga before, but the company seems ok .”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Un-complicated and easy to set up”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very happy with saga car insurance”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Easy to use updated via email about Covid and what saga are offering through shut down love the email updates and the free monthly competitions would highly recommend.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very good company to deal with”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Communication very good with there new hub”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I found go compare very good,”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The advisor I spoke to was very knowledgeable on car ins, I found new things that I didn't know about. Would recommend this company 100 percent.”

Helpful Report

(Home Insurance) - Posted 5 years ago

“i had my insurance paid with instalments per month and had to pay interest on a loan for the whole year to take out the insurance . But after only a few months i had paid the full balance, but when i did this i was told that i could not get a early rebate and on top of this i was using my car less but still no rebate (but i'm sure if i had told them that i was driving more i would have had to pay more for the insurance) so therefore i'm not to happy with Saga. It's simply about the money.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“A good deal on insurance. Pleased with service.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The best I have ever dealt with.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“As good as most and better than many”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Helpful and undercut a lot of other insurers”

Helpful Report

(Car Insurance) - Posted 5 years ago

“This is my first time with Saga, so far very good.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“It was the cheapest at the time.”

Helpful Report

(Car Insurance) - Posted 5 years ago

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Saga is rated 3.6 based on 1,463 reviews