“I bought the policy because they offered a no price increase for 3 years which for me was a good idea. I haven't had any problems but then again I haven't had a claim.”
“I will never use SAGA again for anything, nor will I recommend them to friends , family or colleagues absolute rip off, over the years I have had Landlord insurance with them , I recently sold a property and rang them to cancel the buildings cover. No problem all quick and efficient and the chap said he will also cancel my Direct Debit , no mention of anything outstanding. Then I get a Bill for over £40.00 , when I call them it seems they have shafted me with a hidden or very small print cancelation Fee ! Their telephone customer satisfaction survey is also a con , they ask you to select between 0 and 10 , 10 being you would recommend highly and 0 being that you wouldn't recommend. It seems the automated service doesn't like or acknowledge negative responses and then cuts you off ! so no wonder they get excellent reviews that's all the survey will accept. Sharp practices all around , AVOID !!!”
“As usual, Saga tried to increase my premium this year despite no claims for 18 years. An increase from £257.39 to £292.89 = 13.79%. When challenged, the sales assistant dropped the price by £8.
I’ve had enough. I’m off elsewhere.”
“Easy to use updated via email about Covid and what saga are offering through shut down love the email updates and the free monthly competitions would highly recommend.”
“i had my insurance paid with instalments per month and had to pay interest on a loan for the whole year to take out the insurance . But after only a few months i had paid the full balance, but when i did this i was told that i could not get a early rebate and on top of this i was using my car less but still no rebate (but i'm sure if i had told them that i was driving more i would have had to pay more for the insurance) so therefore i'm not to happy with Saga. It's simply about the money.”
