“I was an existing customer
Bought a new Nissan Leaf (electric) car and wanted to switch my cover from previous car.
comparethemarket.com Saga = £356 (the top ten companies were all about the same price).
Called to arrange it:
Told 'Oh your underwriter doesn't cover electric vehicles, but the underwriters will cover it for £669.55
Went to M & S slightly better cover with the extras £375”
“Saga the clues in the name tears, long stories and absolute frustration, staff toeing the company line with no empathy at all for your unforeseen circumstances, through no fault of your own. If you get hit by a Saga driver I WOULD HIGHLY RECOMMEND YOU DO NOT accept their call to take on your claim, it might possibly save your no claims bonus but at what cost. They offered to take away the damaged car and have it fully repaired and provide a loan car. They don't mention if they deem the repair un-viable they will write it off ! They take days and weeks to respond and I personally felt they manipulated us into submission! Final straw they give you a loan car then say you can keep it max 5 days after agreeing a settlement that takes 7-10 days to pay into your bank account, so your car less ! and all because they've used a third party company to value your cars repairs at top dollar prices! Does the picture look like £4000 worth of damage !??”
“Received an accident claim from SAGA that was not a valid claim
SAGA had not investigated it but just assumed I was in the wrong.
No evidence provided with the claim, just a note that they would be taking money from my bank account.
I now have to prove that I did not have an accident 4 hours drive from my home?”
“Do not use saga home emergency service. Not fit for purpose.
Reported water coming through kitchen ceiling at 820 am. It was raining so they decided roofer needed. First avail appointment was in five days. I complained and they agreed to send plumber to check pipework at 950.he arrived 7 hrs later and found hole in roof. I arranged a roofer that eve at cost of £150to myself.
Saga customer services don't want to know and referred me to underwriter whose complaints dept isn't interested. Delay has caused damaged to ceiling which will need to be replaced.
Saga emergency services not fit for purpose.
Final insult.... After five days the roofers turned up even though job cancelled”
“having had an accident my car was taken away on the back of a lorry, this was a friday morning. the car was assesed on the following monday and was a write off. a very good offer was made the same day. the money was in my account by wednesday the same week.”
“Saga car insurance. Dreadful, simply dreadful. Traumatic doesn't describe it. Saga regard older people as things to be absolutely fleeced. One of the most despicable companies I have ever encountered.”
“Very easy to deal with plus saved a lot of money and I mean alot .I stuck with my old provider for many years and my policy just kept getting higher and higher, just goes to show loyalty means nothing.”
“Avoid this company.
Thankfully I have never had to claim from this outfit, but if their claims service is as bad as their customer service, then I would be concerned.
They offer Cashback, but once your policy is paid, they decline it. Nobody responds to emails. I had a motor insurance policy thankfully paid before it’s commencement and I noticed a discrepancy that meant I wouldn’t have been covered if I hadn’t notice their serious error.
I have phased out two of my car insurance policies and when my home insurance expires next year, I will not use Saga who I have no faith in whatsoever.
Avoid.”
