Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,463 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Good quality”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I was an existing customer Bought a new Nissan Leaf (electric) car and wanted to switch my cover from previous car. comparethemarket.com Saga = £356 (the top ten companies were all about the same price). Called to arrange it: Told 'Oh your underwriter doesn't cover electric vehicles, but the underwriters will cover it for £669.55 Went to M & S slightly better cover with the extras £375”

Helpful Report

Posted 5 years ago

“Saga the clues in the name tears, long stories and absolute frustration, staff toeing the company line with no empathy at all for your unforeseen circumstances, through no fault of your own. If you get hit by a Saga driver I WOULD HIGHLY RECOMMEND YOU DO NOT accept their call to take on your claim, it might possibly save your no claims bonus but at what cost. They offered to take away the damaged car and have it fully repaired and provide a loan car. They don't mention if they deem the repair un-viable they will write it off ! They take days and weeks to respond and I personally felt they manipulated us into submission! Final straw they give you a loan car then say you can keep it max 5 days after agreeing a settlement that takes 7-10 days to pay into your bank account, so your car less ! and all because they've used a third party company to value your cars repairs at top dollar prices! Does the picture look like £4000 worth of damage !??”

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Posted 5 years ago

“Worked out to expensive for me”

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(Car Insurance) - Posted 5 years ago

“Received an accident claim from SAGA that was not a valid claim SAGA had not investigated it but just assumed I was in the wrong. No evidence provided with the claim, just a note that they would be taking money from my bank account. I now have to prove that I did not have an accident 4 hours drive from my home?”

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Posted 5 years ago

“Very good of Go Compare to offer the £250 excess cover”

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(Car Insurance) - Posted 5 years ago

“Do not use saga home emergency service. Not fit for purpose. Reported water coming through kitchen ceiling at 820 am. It was raining so they decided roofer needed. First avail appointment was in five days. I complained and they agreed to send plumber to check pipework at 950.he arrived 7 hrs later and found hole in roof. I arranged a roofer that eve at cost of £150to myself. Saga customer services don't want to know and referred me to underwriter whose complaints dept isn't interested. Delay has caused damaged to ceiling which will need to be replaced. Saga emergency services not fit for purpose. Final insult.... After five days the roofers turned up even though job cancelled”

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Posted 5 years ago

“having had an accident my car was taken away on the back of a lorry, this was a friday morning. the car was assesed on the following monday and was a write off. a very good offer was made the same day. the money was in my account by wednesday the same week.”

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(Car Insurance) - Posted 5 years ago

“Very pleased with the service great”

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(Car Insurance) - Posted 5 years ago

“Transfer to the website from comparison site & can't check or edit driver details etc. Not impressed”

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Posted 5 years ago

“OK for service but nothing exceptional. Did keep us informed of offers.”

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(Home Insurance) - Posted 5 years ago

“I had a small accident that involved my garage door. This was entirely my own fault. They settled my claim with no hassle. Fantastic service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Saga are easy to talk to and comprehend whatever queries and questions I face them with”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Saga car insurance. Dreadful, simply dreadful. Traumatic doesn't describe it. Saga regard older people as things to be absolutely fleeced. One of the most despicable companies I have ever encountered.”

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Posted 5 years ago

“Very easy to deal with plus saved a lot of money and I mean alot .I stuck with my old provider for many years and my policy just kept getting higher and higher, just goes to show loyalty means nothing.”

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(Car Insurance) - Posted 5 years ago

“Avoid this company. Thankfully I have never had to claim from this outfit, but if their claims service is as bad as their customer service, then I would be concerned. They offer Cashback, but once your policy is paid, they decline it. Nobody responds to emails. I had a motor insurance policy thankfully paid before it’s commencement and I noticed a discrepancy that meant I wouldn’t have been covered if I hadn’t notice their serious error. I have phased out two of my car insurance policies and when my home insurance expires next year, I will not use Saga who I have no faith in whatsoever. Avoid.”

Helpful Report

Posted 5 years ago

“I had two policy’s with them and when one of the policy’s had to be cancelled they were very professional and did not charge a cancellation charge like many do. A very very professional company. Both staff and products.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Car. Written off took a long time. To clear but kept informe,d”

Helpful Report

(Car Insurance) - Posted 5 years ago

“After using them for last 5 years I changed my car.Phoned to cancel policy and get a quote on a new one was shocked at quote.I told person on phone I had checked price comparison website and for the exact same terms even saga itself was asking for £55 less.I was told with a rather arrogant remark to ignore these websites.I didn't ignore them and saved about £100.I'm now 5 weeks down the line and still waiting on a rebate. .”

Helpful Report

Posted 5 years ago

“I paid an amount up front, then opted to pay for the premium on a monthly basis. I have just cancelled my motor insurance as I've had to get a Motability car with hand controls and my insurance is covered by them. I was paid right up to date at Saga so expected that to be the end of the matter. NOT SO!! I've just received a bill from Saga for £58.98! There is no mention of WHY I supposedly owe this money, and my entire year's insurance was only £15 a month. It is absolutely outrageous! I will never use them again!”

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Posted 5 years ago

Saga is rated 3.6 based on 1,463 reviews