Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

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3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware ! Saga will not deal with any claim you may be unfortunate enough to have to make. If you’ve just left a 5 star review for the ease of taking out a policy then keep your fingers crossed that you won’t have to claim. I did the 5 star review when I was renewing my policy with them in January and I opted for the 3 year no increase in price idea. If you’re reading reviews prior to taking out a policy then read on. Following 3 severe named storms I noticed some water ingress in my front room in the area of the chimney breast. Not an emergency but definitely something I felt was worth getting insurance involved with. So I started down the rabbit hole on the Saga website where I was pointed in the direction of Prestige Underwriting. I noticed they’re based in Northern Ireland which is where I’m also located so initially I thought great - we speak the same language in Norn Ireland!. Somebody called Diane took the details from me and advised me a company called Building Validation Solutions based in Bolton would be in touch with me as regards a surveyor calling with me. OK. As a retiree I have lots of time to check out companies online. All I will say as regards BVS is read the reviews . There are 29 or so on Yell.com and a few on Trustpilot - apparently an appalling company to have to deal with. So now I’m immediately concerned, an hour or so into my claim, about the prospects of having this dealt with in a manner satisfactory to me. Three weeks later and I’ve heard nothing. A couple of emails sent to a general enquiries @ email address the second of which was copied to one of Prestige management and the following day (the day after lockdown is implemented) BVS contact me to arrange a a surveyor to call with me. It appears Prestige didn’t inform BVS and then BVS want to send someone to my house for a non essential reason which by my interpretation of the law wBould be illegal never mind that as an older male the last thing I want is a stranger calling to my house in the midst of a public health emergency. Last week then I got a phone call from Pardeep claiming to be a surveyor appointed by BVS and that he was in the area and would call with me to inspect the damage. I queried wether this complied with lockdown rules but he assured me on the phone he knew that what had caused my problem was storm damage to the flashing resulting in water getting in. To quote “I see it all the time”. Pardeep duly arrived and took some photos with a telescopic pole and pretty quickly advised me my chimney was in poor repair. He didn’t anticipate there being grounds for an insurance claim.He did say the roof was generally in good repair. He was very reluctant subsequently to inspect the damage to the front room nor check out the attic where the ingress occurred. His job was done! He phoned me that evening to state there would be no claim -is he the broker?- stating that the storms had exposed an underlying problem with my chimney. I had him repeat this to me on 3 separate occasions during our conversation because for the life of me I have no idea how I would identify an underlying problem with any part of my premises unless of course that problem was exposed by storms and then I would hope insurance would come to the rescue. The next day I received an email from BVS stating there would be no claim- no evidence of storm damage - are they the broker?. As things stand I’ve heard nothing from Prestige who are the Underwriters. Saga whom I believed when I paid my premium would deal with this matter have sent me 1 letter from Dawna who claims to be part of the Claims Intervention Team who was” confident my claim was being dealt with effectively” - as usual no address or email, just an 0800 number.Wrong Dawna!. I should also add in an introductory letter from BVS they stated my insurance company was Fairmead. Who are they? There are lots of organisations and individuals involved in this but who is the only one who has spent any money ? ME ! Premium to Saga, repairs to my property and it doesn’t end there. In my mind for all intents and purposes my buildings and contents are uninsured and have been for the last year and a half. As soon as lockdown eases I’ll be straight into the town to get insurance from a more reputable company. Doubtless I’ll lose more money to Saga when I attempt to get some of my premium repaid -its in our terms and conditions! For Rachel or Damon here’s my policy no.992989242. Save you putting up the well worn email address for people who may have problems. Interesting to note also that BVS told me on 30th April there would be no claim. This is now 2nd June. Not a word from Saga!Beware ! Saga will not deal with any claim you may be unfortunate enough to have to make. If you’ve just left a 5 star review for the ease of taking out a policy then keep your fingers crossed that you won’t have to claim. I did the 5 star review when I was renewing my policy with them in January and I opted for the 3 year no increase in price idea. If you’re reading reviews prior to taking out a policy then read on. Following 3 severe named storms I noticed some water ingress in my front room in the area of the chimney breast. Not an emergency but definitely something I felt was worth getting insurance involved with. So I started down the rabbit hole on the Saga website where I was pointed in the direction of Prestige Underwriting. I noticed they’re based in Northern Ireland which is where I’m also located so initially I thought great - we speak the same language in Norn Ireland!. Somebody called Diane took the details from me and advised me a company called Building Validation Solutions based in Bolton would be in touch with me as regards a surveyor calling with me. OK. As a retiree I have lots of time to check out companies online. All I will say as regards BVS is read the reviews . There are 29 or so on Yell.com and a few on Trustpilot - apparently an appalling company to have to deal with. So now I’m immediately concerned, an hour or so into my claim, about the prospects of having this dealt with in a manner satisfactory to me. Three weeks later and I’ve heard nothing. A couple of emails sent to a general enquiries @ email address the second of which was copied to one of Prestige management and the following day (the day after lockdown is implemented) BVS contact me to arrange a a surveyor to call with me. It appears Prestige didn’t inform BVS and then BVS want to send someone to my house for a non essential reason which by my interpretation of the law wBould be illegal never mind that as an older male the last thing I want is a stranger calling to my house in the midst of a public health emergency. Last week then I got a phone call from Pardeep claiming to be a surveyor appointed by BVS and that he was in the area and would call with me to inspect the damage. I queried wether this complied with lockdown rules but he assured me on the phone he knew that what had caused my problem was storm damage to the flashing resulting in water getting in. To quote “I see it all the time”. Pardeep duly arrived and took some photos with a telescopic pole and pretty quickly advised me my chimney was in poor repair. He didn’t anticipate there being grounds for an insurance claim.He did say the roof was generally in good repair. He was very reluctant subsequently to inspect the damage to the front room nor check out the attic where the ingress occurred. His job was done! He phoned me that evening to state there would be no claim -is he the broker?- stating that the storms had exposed an underlying problem with my chimney. I had him repeat this to me on 3 separate occasions during our conversation because for the life of me I have no idea how I would identify an underlying problem with any part of my premises unless of course that problem was exposed by storms and then I would hope insurance would come to the rescue. The next day I received an email from BVS stating there would be no claim- no evidence of storm damage - are they the broker?. As things stand I’ve heard nothing from Prestige who are the Underwriters. Saga whom I believed when I paid my premium would deal with this matter have sent me 1 letter from Dawna who claims to be part of the Claims Intervention Team who was” confident my claim was being dealt with effectively” - as usual no address or email, just an 0800 number.Wrong Dawna!. I should also add in an introductory letter from BVS they stated my insurance company was Fairmead. Who are they? There are lots of organisations and individuals involved in this but who is the only one who has spent any money ? ME ! Premium to Saga, repairs to my property and it doesn’t end there. In my mind for all intents and purposes my buildings and contents are uninsured and have been for the last year and a half. As soon as lockdown eases I’ll be straight into the town to get insurance from a more reputable company. Doubtless I’ll lose more money to Saga when I attempt to get some of my premium repaid -its in our terms and conditions! For Rachel or Damon here’s my policy no.992989242. Save you putting up the well worn email address for people who may have problems. Interesting to note also that BVS told me on 30th April there would be no claim. This is now 2nd June. Not a word from Saga!”

Helpful Report

Posted 5 years ago

“Not satisfied with the insurance co as my accident claim was put in Jan & it has not been settled yet Every time i ring I get an answer saying third party hasn't got repaired done & they will let me know as soon as possible Surely it does not take that long ISaga could chase them up”

Helpful Report

(Car Insurance) - Posted 5 years ago

“We payed the balance of a cruise for 23rd August 2020. We then had a call the same day, to say the cruise was cancelled. `however, the payment of nearly £3000 went ahed. We were then told it would take 3 months for a refund. This meant we would need to take money form savings to pay for a non existent cruise. Then 3 months later have the money sitting in a credit card account. Are they using us as a form of interest free credit for themselves? Never again, totally dishonest company.”

Helpful Report

Posted 5 years ago

“Having been rejected by AXA for my car insurance and unable to speak to anybody at AXA I telephoned the SAGA (free) number and with the same details as given to AXA found the Insurance,slightly cheaper (£98) for the SAME cover BUT more importantly was assisted by a real Human Being on the line....who in fact took the trouble to phone me Back.... Human Beings....there are few of these about now ! Are there any at confused.com ?”

Helpful Report

Posted 5 years ago

“Saga car insurance is ok , the only thing that I find disappointing is that I have not had any reduction or refunds during lockdown . Only used my car twice in 9 weeks and I am sure a lot of people feel the same about this.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“all i wanted was to download my policy docs. tried several time. went on twitter to try sort out too 4 hours still no sorting of problem so don't use twitter. then telephoned followed their advice still no policy docs. phoned again at least this time supposed to be coming in the post. Sorry saga your a total waste of space. customer awful”

Helpful Report

Posted 5 years ago

“The agent was polite, answered my questions and knowledgeable. It was a few days too early to renew my policy so, as she promised, telephoned at the time and on the day promised. Not only that, she had found a cheaper quote!! All in all 10 out of 10 for SAGA car insurance.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Excellent in all aspects, Rac insured, underwriter is Acromas/Saga, had a to make a claim when I run into the back of a driver who stopped accidentally on a motorway slip road, towed by rac in 60 minutes to their storage and was contacted and helped through out my claim professionally. Thanks for the Ladies at Saga/Acromas despite this difficult times.”

Helpful Report

Posted 5 years ago

“Dealt with very quickly and without fuss and hassle”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very good”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Smashing people to deal with..!!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“SAGA is the best and would recommend this insurance to anyone.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Highly recommended you must try This company”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Cost me over £50 to get my address changed having moved house with Saga whereas with my other car which is insured with Churchill £12.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Saga car insurance kept changing their quotes and when helpline approached failed to return my call after agreeing to do so. Given poor customer service turned to an alternative company to insure my car.”

Helpful Report

Posted 5 years ago

“so far so good”

Helpful Report

(Car Insurance) - Posted 5 years ago

“No better or worse than most insurance providers ,never hear from them unless you have an accident”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I bought it but thats as far as most insurance goes. They take the money every year . I'm 67 this birthday paid insurance(nott just this company) and have NEVER claimed anything.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Not so good!!!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Took out a travel insurance policy. Noticed 2 days later the date was from 02/20 and not 04/20 so rang them asking them to correct dates. Was told they'd have to charge me £52 cancellation fee as they'd have to cancel that policy and set up a new one. they would not budge so I took my business to a company with better customer service.”

Helpful Report

Posted 5 years ago

Saga is rated 3.6 based on 1,460 reviews