Login

Start Free Trial Are you a business? Click Here

Saga Reviews

3.6 Rating 1,460 Reviews

65 %

of reviewers recommend Saga

Company Reviews

3.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Write Your review

Tell us how Saga made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Saga 1 star review on 7th June 2024

Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dad's insurance is due for renewal in November 2020. I wanted to put myself his daughter 49, pharmacy assistant no claims on to his policy as he had 2 strokes in may 2020. Saga wanted £42 pound to do this. Disappointed 😞”

Helpful Report

Posted 4 years ago

“I,ve been trying to call but cannot get through to anyone”

Helpful Report

(Car Insurance) - Posted 4 years ago

“As with previous reviews, they bombard you with FALSE offers and appear to waste your time going through quotes. They apparently know that you will be refused cover due to age but keep you on the phone for marketing purposes! How can they write to you with discounted offers when they are not prepared to even consider covering you? Imagine how they would treat you if you made a claim. Avoid like the plague. I was an Insurance Broker for many years, take my advice!”

Helpful Report

Posted 4 years ago

“Windscreen had to be replaced unfortunately brought wrong one first time sorted out three days later”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very good service and very helpful staff, would recommend anybody over the age of 60 to try !”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Saga are ok until you make a claim. Then they are USELESS. They let us down badly.will NEVER insure with them again. They use some company based in Gibraltar. TERRIBLE. Where they got there Defaqto 5* rating from is beyond me.”

Helpful Report

Posted 4 years ago

“Does what it says on the label, good insurance”

Helpful Report

(Car Insurance) - Posted 4 years ago

“When I reached a certain age they refused even to give me a quote. Very bad form for a Company that professes to care for the elderly.”

Helpful Report

Posted 4 years ago

“Good customer services and quick response to customer request.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I fail to comprehend how many customers give 5 star reviews without even testing Saga when it comes to a renewal or a claim. Why do customers give high ratings just because Saga are very efficient at taking their money ? I have recently foolishly taken out a 3 year fixed price car insurance. The price is not actually fixed as they fail to mention in any literature or adverting that you pay a yearly administration fee. You have to pay this admin fee whether your circumstances change or not. My second problem is that when changing to a smaller car part way through the year I am loaded with a 15% rise in premiums. And no that does not include the £25 admin fee which I actually expected to pay so absolutely no problem with that to be fair to Saga. However what is not fair is that a smaller car costing £10,000 less than the car I traded in .. a smaller less powerful engine and 2,000 less miles a year !!! Third problem.... promised by customer service advisor her manager would ring within 24hrs. Now plus 48 hrs and counting. 4th problem... asked by customer relations advisor to contact them. Its now plus 24 hrs since obliging them with the information as asked. Bet you can guess if they have actually responded... a big fat no. They now ask me if I would like to take out house insurance. I now award them 5 stars for their audacity !!!”

Helpful Report

Posted 5 years ago

“Very good and reliable company.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Staff very helpfull and efficient”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Not had to claim yet ! Ha ha , they have a magazine which they e mail you every month witch is quite interesting so I am happy with my car insurance no problems”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The service provided is very quick and efficient . Any claims are dealt with promptly specially When there are any false claims . Very pleased with the service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I had storm damage with roof slates and water damage to the interior. Very efficient call handler, next morning insurance assessor, afternoon phone permission. From my initial phone call to completion of my claim 2 days. Very efficient.”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Avoid, terrible service.My windscreen was vandalised overnight whilst we were 250 miles away visiting my 93 yrs old mother in law for the 1st time in 3 months. SAGA gave me their ‘windscreen’ telephone number to ring, this got me through to Auto Windscreens Limited. My BMW is still under warranty so I required a BMW genuine manufactured/supplied replacement windscreen with ADAS for this I would have to pay an excess of approx £600 and wait 8 days for it to be supplied and fitted.No assistance for a replacement hire car or accommodation.If I knew this useless service would be experienced if my windscreen was smashed I would not have purchased this SAGA car insurance,avoid!”

Helpful Report

Posted 5 years ago

“Good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Using what has become a cliché. They do what it says on the tin.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Home Emergency - Problem with leaking toilet cistern reported at 11am this morning. Excellent response, excellent communication by Edgetime and a very professional fix by DYNO. All done and dusted by 4pm. Brilliant! Thank you.”

Helpful Report

Posted 5 years ago

“Saga is theoretically aimed at the older generations. It attempts to give the impression its purpose is to be beneficial for the more seniors in society. As far as car insurance is concerned it is a non-starter. It was the most expensive by far of the many quotation obtained. It tries to sell this product for three years. If one succumbed the cost would be just over £900. Pathetic. No wonder the share price is in the doldrums. It is a similar experience with their cruises. I suspect they believe that the seniors will have sufficient funds to pay over the odds, most likely their mortgages have been repaid and their children have left home.”

Helpful Report

Posted 5 years ago

«
1
2
...
32
33
34
35
36
»

Saga is rated 3.6 based on 1,460 reviews