“I had two policy’s with them and when one of the policy’s had to be cancelled they were very professional and did not charge a cancellation charge like many do. A very very professional company. Both staff and products.”
“After using them for last 5 years I changed my car.Phoned to cancel policy and get a quote on a new one was shocked at quote.I told person on phone I had checked price comparison website and for the exact same terms even saga itself was asking for £55 less.I was told with a rather arrogant remark to ignore these websites.I didn't ignore them and saved about £100.I'm now 5 weeks down the line and still waiting on a rebate.
.”
“I paid an amount up front, then opted to pay for the premium on a monthly basis. I have just cancelled my motor insurance as I've had to get a Motability car with hand controls and my insurance is covered by them. I was paid right up to date at Saga so expected that to be the end of the matter. NOT SO!! I've just received a bill from Saga for £58.98! There is no mention of WHY I supposedly owe this money, and my entire year's insurance was only £15 a month. It is absolutely outrageous! I will never use them again!”
“Anyone trying to claim insurance please check any documents you receive regarding insurance renewal. On page 8 of 22 headed Endorsements it reads Buildings Limited Accidental Damage.
* fixed glass in windows, doors, …
the omission of a semi colon after the "in" makes it read that you should be insured for damage to doors.
On Thursday 20 August a gust of threw wind caused my front door to slam against the frame. The gust was so strong it broke the hinges off. I had no front door.
Thursday and Friday I tried to find out if I was insured. No joy. Also the agent could not tell me how much it would cost to have an emergency tradesperson to call out.
On 24 August I cancelled the insurance with Saga and was assured the payment would be repaid that day. It is now the 30 August and no repayment received!
I have complained about the poor service and also pointed out this grammatical error. My complaints have been passed on to an executive.”
“Do not use this company for Home emergency cover. First call took 15mins to be answered. The trade person did not contact me within the 2rs promised. Second call took 40mins to be answered. Seems as though the operator did not pass on my mobile number for the trade person to call me. Eventually I was put through to the tradeperson who promised to call me back within 10mins. This did not happen. Called tradeperson back again and they said sorry too busy to come even though emergancy will have to wait until morning. Suggested i call saga back to arrange for someone else. Tried to call saga back but lines said too busy to take your call and was cut off!!! kept getting same message. On a positive note the trade person came out in the morning and they were excellent. had a night of real worry hoping situation would not get worse. Saga Home emergency in my view are not fit for purpose and i intend contacting them later with my complaint. They need more operators to answer their phones and need to then do their job correctly and pass on phone numbers.”
“Awful . Outrageous fees for policy changes .Unlike a lot of companies who have refunded policy holders due to huge reductions in claims because of lockdown ,Saga didn't offer any refunds at all. Again a lot of reputable insurance co.have waived all fees related to changes on policies but again Saga HASN'T WAIVED any fees .
If you are considering a Saga policy just checked any midterm fees before you hand over any money .
Takes a Lifetime to get a customer and a minute to lose one ..Saga is the latter .
*************AVOID***********”
“My dad's insurance is due for renewal in November 2020. I wanted to put myself his daughter 49, pharmacy assistant no claims on to his policy as he had 2 strokes in may 2020. Saga wanted £42 pound to do this. Disappointed 😞”
“As with previous reviews, they bombard you with FALSE offers and appear to waste your time going through quotes. They apparently know that you will be refused cover due to age but keep you on the phone for marketing purposes! How can they write to you with discounted offers when they are not prepared to even consider covering you? Imagine how they would treat you if you made a claim. Avoid like the plague. I was an Insurance Broker for many years, take my advice!”
“Saga are ok until you make a claim. Then they are USELESS.
They let us down badly.will NEVER insure with them again.
They use some company based in Gibraltar. TERRIBLE.
Where they got there Defaqto 5* rating from is beyond me.”
“I fail to comprehend how many customers give 5 star reviews without even testing Saga when it comes to a renewal or a claim.
Why do customers give high ratings just because Saga are very efficient at taking their money ?
I have recently foolishly taken out a 3 year fixed price car insurance. The price is not actually fixed as they fail to mention in any literature or adverting that you pay a yearly administration fee. You have to pay this admin fee whether your circumstances change or not.
My second problem is that when changing to a smaller car part way through the year I am loaded with a 15% rise in premiums. And no that does not include the £25 admin fee which I actually expected to pay so absolutely no problem with that to be fair to Saga. However what is not fair is that a smaller car costing £10,000 less than the car I traded in .. a smaller less powerful engine and 2,000 less miles a year !!!
Third problem.... promised by customer service advisor her manager would ring within 24hrs. Now plus 48 hrs and counting.
4th problem... asked by customer relations advisor to contact them. Its now plus 24 hrs since obliging them with the information as asked. Bet you can guess if they have actually responded... a big fat no.
They now ask me if I would like to take out house insurance. I now award them 5 stars for their audacity !!!”
“Not had to claim yet ! Ha ha , they have a magazine which they e mail you every month witch is quite interesting so I am happy with my car insurance no problems”
