Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,463 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.6

Based on 1,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anyone trying to claim insurance please check any documents you receive regarding insurance renewal. On page 8 of 22 headed Endorsements it reads Buildings Limited Accidental Damage. * fixed glass in windows, doors, … the omission of a semi colon after the "in" makes it read that you should be insured for damage to doors. On Thursday 20 August a gust of threw wind caused my front door to slam against the frame. The gust was so strong it broke the hinges off. I had no front door. Thursday and Friday I tried to find out if I was insured. No joy. Also the agent could not tell me how much it would cost to have an emergency tradesperson to call out. On 24 August I cancelled the insurance with Saga and was assured the payment would be repaid that day. It is now the 30 August and no repayment received! I have complained about the poor service and also pointed out this grammatical error. My complaints have been passed on to an executive.”

Helpful Report

Posted 5 years ago

“Do not use this company for Home emergency cover. First call took 15mins to be answered. The trade person did not contact me within the 2rs promised. Second call took 40mins to be answered. Seems as though the operator did not pass on my mobile number for the trade person to call me. Eventually I was put through to the tradeperson who promised to call me back within 10mins. This did not happen. Called tradeperson back again and they said sorry too busy to come even though emergancy will have to wait until morning. Suggested i call saga back to arrange for someone else. Tried to call saga back but lines said too busy to take your call and was cut off!!! kept getting same message. On a positive note the trade person came out in the morning and they were excellent. had a night of real worry hoping situation would not get worse. Saga Home emergency in my view are not fit for purpose and i intend contacting them later with my complaint. They need more operators to answer their phones and need to then do their job correctly and pass on phone numbers.”

Helpful Report

Posted 5 years ago

“Awful . Outrageous fees for policy changes .Unlike a lot of companies who have refunded policy holders due to huge reductions in claims because of lockdown ,Saga didn't offer any refunds at all. Again a lot of reputable insurance co.have waived all fees related to changes on policies but again Saga HASN'T WAIVED any fees . If you are considering a Saga policy just checked any midterm fees before you hand over any money . Takes a Lifetime to get a customer and a minute to lose one ..Saga is the latter . *************AVOID***********”

Helpful Report

Posted 5 years ago

“My dad's insurance is due for renewal in November 2020. I wanted to put myself his daughter 49, pharmacy assistant no claims on to his policy as he had 2 strokes in may 2020. Saga wanted £42 pound to do this. Disappointed 😞”

Helpful Report

Posted 5 years ago

“I,ve been trying to call but cannot get through to anyone”

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(Car Insurance) - Posted 5 years ago

“As with previous reviews, they bombard you with FALSE offers and appear to waste your time going through quotes. They apparently know that you will be refused cover due to age but keep you on the phone for marketing purposes! How can they write to you with discounted offers when they are not prepared to even consider covering you? Imagine how they would treat you if you made a claim. Avoid like the plague. I was an Insurance Broker for many years, take my advice!”

Helpful Report

Posted 5 years ago

“Windscreen had to be replaced unfortunately brought wrong one first time sorted out three days later”

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(Car Insurance) - Posted 5 years ago

“Very good service and very helpful staff, would recommend anybody over the age of 60 to try !”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Saga are ok until you make a claim. Then they are USELESS. They let us down badly.will NEVER insure with them again. They use some company based in Gibraltar. TERRIBLE. Where they got there Defaqto 5* rating from is beyond me.”

Helpful Report

Posted 5 years ago

“Does what it says on the label, good insurance”

Helpful Report

(Car Insurance) - Posted 5 years ago

“When I reached a certain age they refused even to give me a quote. Very bad form for a Company that professes to care for the elderly.”

Helpful Report

Posted 5 years ago

“Good customer services and quick response to customer request.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I fail to comprehend how many customers give 5 star reviews without even testing Saga when it comes to a renewal or a claim. Why do customers give high ratings just because Saga are very efficient at taking their money ? I have recently foolishly taken out a 3 year fixed price car insurance. The price is not actually fixed as they fail to mention in any literature or adverting that you pay a yearly administration fee. You have to pay this admin fee whether your circumstances change or not. My second problem is that when changing to a smaller car part way through the year I am loaded with a 15% rise in premiums. And no that does not include the £25 admin fee which I actually expected to pay so absolutely no problem with that to be fair to Saga. However what is not fair is that a smaller car costing £10,000 less than the car I traded in .. a smaller less powerful engine and 2,000 less miles a year !!! Third problem.... promised by customer service advisor her manager would ring within 24hrs. Now plus 48 hrs and counting. 4th problem... asked by customer relations advisor to contact them. Its now plus 24 hrs since obliging them with the information as asked. Bet you can guess if they have actually responded... a big fat no. They now ask me if I would like to take out house insurance. I now award them 5 stars for their audacity !!!”

Helpful Report

Posted 5 years ago

“Very good and reliable company.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Staff very helpfull and efficient”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Not had to claim yet ! Ha ha , they have a magazine which they e mail you every month witch is quite interesting so I am happy with my car insurance no problems”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The service provided is very quick and efficient . Any claims are dealt with promptly specially When there are any false claims . Very pleased with the service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I had storm damage with roof slates and water damage to the interior. Very efficient call handler, next morning insurance assessor, afternoon phone permission. From my initial phone call to completion of my claim 2 days. Very efficient.”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Avoid, terrible service.My windscreen was vandalised overnight whilst we were 250 miles away visiting my 93 yrs old mother in law for the 1st time in 3 months. SAGA gave me their ‘windscreen’ telephone number to ring, this got me through to Auto Windscreens Limited. My BMW is still under warranty so I required a BMW genuine manufactured/supplied replacement windscreen with ADAS for this I would have to pay an excess of approx £600 and wait 8 days for it to be supplied and fitted.No assistance for a replacement hire car or accommodation.If I knew this useless service would be experienced if my windscreen was smashed I would not have purchased this SAGA car insurance,avoid!”

Helpful Report

Posted 5 years ago

“Good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Saga is rated 3.6 based on 1,463 reviews