“Saga car insurance kept changing their quotes and when helpline approached failed to return my call after agreeing to do so. Given poor customer service turned to an alternative company to insure my car.”
“I bought it but thats as far as most insurance goes. They take the money every year . I'm 67 this birthday paid insurance(nott just this company) and have NEVER claimed anything.”
“Took out a travel insurance policy. Noticed 2 days later the date was from 02/20 and not 04/20 so rang them asking them to correct dates. Was told they'd have to charge me £52 cancellation fee as they'd have to cancel that policy and set up a new one. they would not budge so I took my business to a company with better customer service.”
“ALL I WILL SAY IS DO NOT USE SAGA INSURANCE USE ANYONE ELSE AND YOU WILL NOT REGRET IT AND NOT BE OUT OF POCKET WITH THEIR CANCELLATION FEES AND ADMINISTRATION FEES. AVOID AT ALL COSTS.”
“I took out on line a saga vehicle insurance policy 8 March 2020 to include my 23yr old daughter as an occasional driver.. few hours later when going over the policy I noted they had my daughters YEAR of birth.. as same as mine.. biologically impossible.. when spoke with Saga was told the drop down bar on their web site would have defaulted on my daughters year of birth to mine... I know I typed in correct details ..result being Saga 'cancelled' my policy.. their fault not mine.. since said they didn't insure anyone under 25 yrs of age... despite being less than 8 hours after paying in full.... today is 18th March 2020 and still NO refund has hit my account.. disgraceful ... I wish to warn all of you how they grab your money and do not rectify their mistakes.. thank heavens I had the sense to check my policy through promptly .. since its likely my whole policy sold to me would be invalid due to this error of theirs.. unthinkable... this is not what I would have expected from a reputable company.... where is my refund.. yet alone compensation for inconvenience causes with potential financial hardship”
“Tried number of times to get a quote 3weeks prior 2 weeks prior for price for renewal in mean time got quote for 200 pounds cheaper people on phone for saga Terrible really rude man 13 March 5 45 pm couldn’t care less if I wanted to renew or not always go fully complies with all the extras he said my cover would not be as goOd how he can says this .. recommend go else where”
“Please be aware all. SAGA are merely a broker for insurance. They do not deal with any claims in house. They are very poor at handling complaints. The 3rd party companies they use to underwrite the insurance and to deal with assessing building claims are incompetent, unprofessional, downright rude. Do NOT use SAGA. Pay a little more and go to an Insurance company who deal with their policies IN HOUSE; And that includes underwriters. Would never use SAGA again. They are a FRONT. Present this fluffy persona for the over 50s. They are wolves in sheeps clothing”
“BEWARE
When renewing my car insurance took the advice from a Saga adviser, only to be saddled with a substantial bill six weeks later. Beware all you old uns out there read the T/Cs over and over. Do Saga target the over 50s assuming they’re are vulnerable?”
“Re: Car insurance; I was insured with them but on the renewal the premium was such an increase we complained and moved else-where. That was December 2017! we have received a letter today [20th Feb 2020] from their leading star, Mr Richard Smith, Head of Customer Advocacy, who is asking what the complaint or dissatisfaction was for... and wanted to improve the service they provide! I couldn't believe my eyes! Is this a real chocolate tea-pot company or what? Having read other customer feedback reports, we will not even consider your company in the future; you give the industry a bad name.”
