Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,458 Reviews

65 %

of reviewers recommend Saga

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3.6

Based on 1,458 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without a doubt the biggest mistake I have ever made was to take out Home Insurance with this mob. Had a small leak...reported it on Wednesday. Plumber set round. Wouldn't touch it in case there was asbestos. Told me that it needed an Asbestos test and that he would talk to his company about it ( Metroplumb). Never heard a thing back so contacted Saga again. Passed from pillar to post. Eventually spoke to Axa Home emergency. They sent another plumber from a company called FixIf round. Guy said he could fix the leak but couldn't touch the celing because it needed an Asbestos test. I said I knew and thought that is what he had come to do. No ...so I contacted Saga again....passed from pillar to post again. Ended uptalking to the Co-op whowere very stand offish and simly regarded the whole affair as not their problem. Back to Saga...passed on to Axa who said I wasn't covered for an asbestos test. Back to Saga. Closed for the weekend. Friday night now....leak not fixed...water now coming down the light fittings and into the main fuse box. Saga not interested...Axa say I am not covered and need to arrange own asbestos test! You couldn't make this up. Dealing with this lot could not be more difficult! Meanwhile a minor leak has now grown into a major emergency. Do yourselves a favour....Do NOT even consider taking out a home insurance policy with this lot. They are not cheap but their service is. I cannot wait for this policy to expire. I will NEVER deal with them again...I shall cancelmy motor policy too. Without a doubt the WORST insurance company I have ever had to deal with. I had to give one star...there is no box for zero stars . I wouldn't even give them that....minus 5 would be my preferred score. Absolutely useless.....the WORST.”

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Posted 5 years ago

“Naomi dealt with my car insurance today and yesterday. Naomi was so caring and PROFESSIONAL. This is why Saga is a top company for older customers. Thankyou Naomi.Paul Bennett.”

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Posted 5 years ago

“Appalling company. Lies, expensive, errors in cover, refusal to inform of cost to cancel making it impossible to cancel. I have been uninsured driving due to their errors and I will be referring them to the ombudsman. Just don't! Go elsewhere, anywhere but these clowns!”

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Posted 5 years ago

“There were no questions on when you last held vehicle insurance, and since it was just over 2 years since I did, my premium was doubled. All because I couldn't afford to run a car due to financial restrictions.”

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(Car Insurance) - Posted 5 years ago

“Very poor response to a claim after a car reversed into my vehicle after I had parked it. The claim took over 9 months to resolve. If I didn't phone the company up, about once every month, nothing seemed to be done.”

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Posted 5 years ago

“I am very happy with the way I have been treated and the service they have provided.”

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(Car Insurance) - Posted 5 years ago

“Further to my last comments earlier in the reviews. My new insurance company never wavered the access charge of £89. 73 which they put on my new policy after Saga had stated I had made a claim which Saga later stated in writing that it was a fault of theirs and I had not made a claim. And I am still waiting for the £30 compensation to arrive perhaps it will.”

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Posted 5 years ago

“I had a broken window from a burglary. The glaziers used by Saga have messed me around. They cancelled two appointments without warning. Over two weeks later and still no window. How difficult can it be to fit a small piece of glass? Saga has not been much help in getting a speedy resolution to a small job. I dread to think what would happen if I had a really serious problem. I should have used a local glazier. Will be thinking carefully about renewal.”

Helpful Report

Posted 5 years ago

“I found a cheaper policy elsewhere. I informed saga of this hoping that they would reduce my monthly payments. They flatly refused so I changed to the cheaper insurance”

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(Car Insurance) - Posted 5 years ago

“Saga was very professional and very helpful and sort my claim out very promptly and pay the Vehicle value out”

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(Car Insurance) - Posted 5 years ago

“I have not had reason to make use of the services but I'm optimistic that if I should need to then I will not be dissappointed.”

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(Car Insurance) - Posted 5 years ago

“I had a crack in the windscreen. They palmed me off to auto windscreen who told me I’d have to wait a week to get it done. They then brought the wrong windscreen TWO hours late. Several long phone calls later they have said I’ll have to wait a further TWO WEEKS to have it replaced. Shocking, shocking service.”

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Posted 5 years ago

“A further update to my comments made earlier in this forum/Reviews, I was contacted by a Customer Relations Executive from Saga who stated that the one claim made that was on my renewal policy should not have been there and it was a fault of theirs, this is what increased my policy with my new insurance company by another £89. 73 he was also sending me a letter stating that I had not made a claim and for me to send it to my new insurance company perhaps they might waver the excess. He also offered me £30 in compensation which I declined at first but accepted on second thoughts so that I could send it to Pudsey, Children in need. All of these problems I have had to deal with while looking after my wife who has had Dementia for nearly ten years unable to walk talk or feed herself plus I am 84 years old myself. Not saying much for a company that is supposed to cater for the elderly”

Helpful Report

Posted 5 years ago

“Saga A further update to my comments made earlier in this Review/forum, I was contacted by a Customer Relations Executive from Saga who stated that the one claim made that was on my renewal policy should not have been there and it was a fault of theirs, this is what increased my policy with my new insurance company by another £89. 73 he was also sending me a letter stating that I had not made a claim and for me to send it to my new insurance company perhaps they might waver the excess. He also offered me £30 in compensation which I declined at first but accepted on second thoughts so that I could send it to Pudsey, Children in need. All of these problems I have had to deal with while looking after my wife who has had Dementia for nearly ten years unable to walk talk or feed herself plus I am 84 years old myself. Not saying much for a insurance company that supposed to cater for the elderly”

Helpful Report

Posted 5 years ago

“worst company i have ever used for insurance and now vharging me £50 cancelation fee do not use sag”

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Posted 5 years ago

“I have had nothing but trouble with Saga home insurance. The service used to be so good... I usually write good reviews but not this time. I was pushed from pillar to post re underwriters etc and eventually Insurance was agreed. I was told the money would be in my account within 2 days. So I went ahead and paid over for my claim. I’ve had a call informing me that Saga is not covering this, the small print was very ambiguous and they now say that the money would be in my account ‘pending authorisation’. I would have not gone ahead with the claim if I’d have known this earlier. Saga, I am disgusted with you service.”

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Posted 5 years ago

“I had a problem with a builder and you basically weren’t interested in helping me ,you made an excuse stating that my original building work was in excess of what you cover even though I only wanted to claim a small percentage against the builder”

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Posted 5 years ago

“Phoned Saga to tell them I was changing my car which was on an 8 week deliveryand asked for quote on new car, which they gave me. In the meantime my old car came up for renewal, so I renewed that insurance and told them my new car would be ready in about 2 weeks and could they again confirm quote for the new car,which again they did. When I collected my new car and asked them to update my insurance they quoted an increase of more than 30% on their two previous quotes and refused to honour either of their previous quotes. I told them that I would never use them again, but they didn't care.”

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Posted 5 years ago

“Quick and easy to purchase car insurance from SAGA.”

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(Car Insurance) - Posted 5 years ago

“Can not really comment, I have not had to make a claim,to deal with saga.But I am very happy to be with them. thanks”

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(Home Insurance) - Posted 5 years ago

Saga is rated 3.6 based on 1,458 reviews