Saga Reviews

Name: Saga
Rating: 3.60

3.6 Rating 1,463 Reviews

65 %

of reviewers recommend Saga

Company Reviews

Questions

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3.6

Based on 1,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had nothing but trouble with Saga home insurance. The service used to be so good... I usually write good reviews but not this time. I was pushed from pillar to post re underwriters etc and eventually Insurance was agreed. I was told the money would be in my account within 2 days. So I went ahead and paid over for my claim. I’ve had a call informing me that Saga is not covering this, the small print was very ambiguous and they now say that the money would be in my account ‘pending authorisation’. I would have not gone ahead with the claim if I’d have known this earlier. Saga, I am disgusted with you service.”

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Posted 6 years ago

“I had a problem with a builder and you basically weren’t interested in helping me ,you made an excuse stating that my original building work was in excess of what you cover even though I only wanted to claim a small percentage against the builder”

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Posted 6 years ago

“Phoned Saga to tell them I was changing my car which was on an 8 week deliveryand asked for quote on new car, which they gave me. In the meantime my old car came up for renewal, so I renewed that insurance and told them my new car would be ready in about 2 weeks and could they again confirm quote for the new car,which again they did. When I collected my new car and asked them to update my insurance they quoted an increase of more than 30% on their two previous quotes and refused to honour either of their previous quotes. I told them that I would never use them again, but they didn't care.”

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Posted 6 years ago

“Quick and easy to purchase car insurance from SAGA.”

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(Car Insurance) - Posted 6 years ago

“Can not really comment, I have not had to make a claim,to deal with saga.But I am very happy to be with them. thanks”

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(Home Insurance) - Posted 6 years ago

“Went online for a quote for home and contents insurance for a second home. Quote was £266 per year after disclosing full details of 2 claims in last year, NOTE have lived at our current address for 31 years and have made 4 claims in that time. Phoned Saga to check that all details were complete and pay. After an hour of further questions we were told that we would have to pay about £440 for the year because of the 2 claims even though we had disclosed these online and that quote was issued at £266 Really disappointed with 5hus service and would not recommend using Saga to anybody, eventually took the policy out with another insurance company for under £300! Felt nottreated fairly and the quote did not reflect the fact that we have only made about 4 claims in 31 years but paid 31 years of premiums”

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Posted 6 years ago

“Excellent can't fault them”

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(Car Insurance) - Posted 6 years ago

“No need to deal with the company so far. No claims made. Policy was bought without problem.”

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(Car Insurance) - Posted 6 years ago

“£25 admin fee plus £25 amendment fee is beyond unreasonable. It has in effect cost me £50 to change my registration number as there was actually no increase in cost from old vehicle to new vehicle. I would cancel immediately and go elsewhere but that would result in a £50 cancellation fee, so I will wait now till policy expires but will DEFINITELY NOT BE RENEWING, due to these unreasonably high and unjustifiable additional costs. I’m old but not rich or stupid. Get it sorted SAGA.”

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Posted 6 years ago

“Easy to deal with this company.”

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(Car Insurance) - Posted 6 years ago

“I am not happy with their claims policy and hidden excess charges”

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Posted 6 years ago

“I'm not happy with Saga claim policies.”

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Posted 6 years ago

“Dear Sir or Madam. I am sending you this email to let you know how disgusted I am with Saga Insurance it was bad enough that you did not pay out on my claim on the 21/10/2018 for escape of water saying I was not covered but now I have lost my no claims bonus on my building insurance and it has cost me an extra £ 89.73 to insure with a more reputable company, you stated that I had made a claim in the last five years on your renewal documents that was sent to me. A very disgusted and disillusioned ex customer of Saga.”

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Posted 6 years ago

“very good”

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(Car Insurance) - Posted 6 years ago

“Requested three times a paper copy of my car insurance, at the time of taking the insurance on line I requested a paper copy and twice by phone, still not received a thing. I won’t be renewing with saga, if they can’t do a simple thing like this what would they be like if I need to make a claim?”

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Posted 6 years ago

“Absolutely appalling customer service , don't send documents and take payments FIVE DAYS after the day it's due”

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Posted 6 years ago

“Marco Polo trip to Iceland 12th - 24th October 2019. Trip well organised, ship very clean crew amazing how hard the restaurant & cabin staff work. They were a pleasure to meet. VIP transport very good Tom outward bound & Simon back home were brilliant. Unfortunately an outbreak of Norovirus tender to spoil things. The hygiene procedures on the ship seemed to my Wife & I as being first class. Most likely brought aboard by a passenger.”

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Posted 6 years ago

“Okay but do not move house or you will be charged £50 for them to alter your address”

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(Car Insurance) - Posted 6 years ago

“Decent enough service on the phone until you need to make a claim. I had a small accident in my car which was my fault and Saga have written of the car as an economic write off by insisting that it was taken to the most expensive garage around. Anyway that is not really my issue, what is very poor, after telling me that it is a write off, they then have to send off the car for assessment and explained that I will not get any recompense for 3-4 weeks, and they wouldn't supply a temporary car leaving me without transport to get to work, and no funds to purchase another vehicle. Also as I obviously no longer need the insurance policy where I had paid up front they will not give me any refund on it.”

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Posted 6 years ago

“Good value for your money”

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(Car Insurance) - Posted 6 years ago

Saga is rated 3.6 based on 1,463 reviews