Name: Saga
Rating: 3.60

“Seeing all the lovely comments of how easy it is to take out your car or home insurance and such an easy website to negotiate, I thought I would add my story, as I have not seen any reviews of people who have successfully claimed My Saga with Saga My letter to Saga I feel very disappointed in Saga I have only had three claims in about sixty years not all the time with Saga Insurance 1 A sink where I dropped a spanner in it. 2 A sheet of glass in our Lean-to which got cracked and a fire side rug when it got burnt. On this occasion the first thing I noticed was water coming through the ceiling I rushed up into the loft and I am eighty three years old and that is not so easy nowadays I expected it to be a sticking Ball valve but no it was a split in the side of the PVC cold water storage tank everywhere was saturated I turned the water off and turned on the hot taps to drain the tank I called Saga and was told someone one would come to sort it out I waited until quite late and as no one had come I phoned to tell them I had turned the water off and drained the tank and to come next day. I then had to fill the tank up to just below the split as my wife is an invalid and must have hot water as Carers come in three times a day to assist me. The next day a man arrived to check it out I’m afraid he did not seem to know very much and said turn off the water and turn on the cold taps to drain the tank I said my cold taps are on the mains and he said that was wrong I said I would not want to drink from a loft tank he took a few photographs and spoke to someone at the office and then said they would not be doing anything and they deal with drains and to call back to Saga which I duly done. When I spoke to the lady at Saga she said I was not covered for plumbing or water leakage I assumed I was covered and she also pointed out that there would be a three hundred pound access to pay I put this all down to myself being complacent in not checking my policy properly. Luckily I had stopped the water before it brought the ceiling down or got onto the carpet although all the Artex was hanging off or in bubbles I thought that if I was going to have to pay for a plumber and the first access I would have a go myself, if I had known I would have obtained British Gas Homecare four that covers everything which I have now done. I also managed to find a good plumber who knew what he was doing and fitted a new tank for me. I then had to clear out all the loft insulation that had become sodden and then go to B&Q for new rolls of insulation and putting this down was not an easy task for me climbing up into the loft and laying it while looking after my wife I had to have the heating on day and night to dry everything out and I have now started to scrape the ceiling and will have a go at Artexing myself. All of this has cost me about six hundred and fifty pounds but the worse thing has been the stress of looking after my wife who has Dementia and having to sort all this out. It would be a good idea to enlighten all us older people when we are not covered for certain things and recommend British Gas Homecare four for our peace of mind. I cancelled my car and home insurance with Saga and will never use them again.”

Helpful Report

Posted 5 years ago

“Company ok until you have to claim then you will regret ever going with them. Worse insurance company i have ever been with & I'm 61. 4 months to resolve & I'm out of pocket by over a £1000 in an accident i was totally innocent in. Pay a bit extra & go with a company more competent & more professional just in case you need to claim.”

Helpful Report

Posted 5 years ago

“Rang their emergency line (we took out this add-on at a premium) following a leak from the bathroom (from behind the shower.) THREE days later (good job it wasn't an emergency as we had turned off the water supply) a guy turned up and surprise! surprise! said we weren't covered due to the usual 'wear and tear.' Because we had the temerity of actually investigating a claim our premium went up exponentially. Do not touch these people with a barge pole. Woeful nay risible! Shocking that they can get away with such subterfuge (particularly in the climate of PPI and the like.) As they say greed never learns its lesson.”

Helpful Report

Posted 5 years ago

“SAGA= RUBBISH INSURANCE Might be easy and quick to renew, we were with them for over 3 years and still are till August this year, WE WON'T BE RENEWING. Had some storms and suffered roof damage, my neighbour had a complete new roof but when I tried to claim I was told -NO-...Aparently according to their wind speed records taken over 14 miles away from my home, the highest wind speed was 46 MPH, Aparently it has to be over 50 mph before any claim can be looked at......generally unhelpful and wouldn't listen when I explained that we had storm damage from gusts up to 83mph. As I said, might be easy to renew and maybe they are cheaper than some but you try making a claim when you need them. We WON'T be renewing or recommending Saga.”

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Posted 5 years ago

“I had a leak coming from my bathroom through the kitchen ceiling, I have never made a claim before so thought as i pay insurance I will claim instead, just found out that SAGA will not help, I’ve been a loyal customer for years.... just goes to show you can pay all this money for insurance for them to do absolutely nothing! also SAGA got their surveyor company BVS to tell me they were doing nothing to help..... totally disappointed and disgusted, i will be leaving them and I will NEVER recommend them, thank you for nothing SAGA”

Helpful Report

Posted 5 years ago

“I had a leak coming from my bathroom through the kitchen ceiling, I have never made a claim before so thought as i pay insurance I will claim instead, just found out that SAGA will not help, I’ve been a loyal customer for years.... just goes to show you can pay all this money for insurance for them to do absolutely nothing! also SAGA got their surveyor company BVS to tell me they were doing nothing to help..... totally disappointed and disgusted, i will be leaving them and I will NEVER recommend them, thank you for nothing SAGA Cowboys!!!!!!”

Helpful Report

Posted 5 years ago

“I had a leak coming from my bathroom through the kitchen ceiling, I have never made a claim before so thought as i pay insurance I will claim instead as this was an expensive issue to resolve, I just found out that SAGA will not help at all, I’ve been a loyal customer for years.... just goes to show you can pay all this money for insurance for them to do absolutely nothing and get out of paying also SAGA got their surveyor company BVS to tell me they were doing nothing to help, no apology or anything from SAGA..... Totally disappointed and disgusted with the service and the way I have been treated, i will be leaving them and I will NEVER recommend them, thank you for nothing SAGA, wrote on behalf of my mother. Please please please do your research before you go with SAGA!!”

Helpful Report

Posted 5 years ago

“I had a leak coming from my bathroom through the kitchen ceiling, I have never made a claim before so thought as i pay insurance I will claim instead as this was an expensive issue to resolve, I just found out that SAGA will not help at all, I’ve been a loyal customer for years.... just goes to show you can pay all this money for insurance for them to do absolutely nothing and get out of paying also SAGA got their surveyor company BVS to tell me they were doing nothing to help, no apology or anything from SAGA..... Totally disappointed and disgusted with the service and the way I have been treated, i will be leaving them and I will NEVER recommend them, thank you for nothing SAGA, wrote on behalf of my mother. Please please please do your research before you go with SAGA!!”

Helpful Report

Posted 5 years ago

“yery good in dealing with me in the short time I have been insure with them,Am still insure with Saga until april 2020”

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(Car Insurance) - Posted 5 years ago

“Very good and quick. Helpful staff .”

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(Car Insurance) - Posted 5 years ago

“I chose saga because I got a good quote and was dealt with really well first class service”

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Posted 5 years ago

“DO NOT and I repeat DO NOT insure with this company. I have previously been insured with post office insurance never had a problem for 17 years. This year their renewal figure was way over the top so i shopped around and found saga car insurance was the most competitive. Move forward to NOV 2019 our car was stolen, after the first call to report it have had no call backs, no contact, no advice, nothing my wife has rang them 5 times. Finally today a manager has contacted us to tell us that the claim is null and void because we have miss-placed(not lost) the spare key the car was a 55 plate zafira worth about £400. We are told from children to be honest but if we had lied and said we only had one key they would have paid out. Safe to say I will never use, recommend or trust this company ever again. Why do I feel like the criminal even though we had our car stolen by some lowlife whats the point of car insurance if they find any excuse not to pay out!!!!!!!!!!!!!! DISGUSTED”

Helpful Report

Posted 5 years ago

“Shocked when annual renewal notice arrived with an approximate 10% increase with absolutely no justification - way beyond rate of annual inflation. Regard it as profiteering in the worst possible way.”

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(Car Insurance) - Posted 5 years ago

“I have travel insurance with Saga and due to a misunderstanding on upgrading I was quoted a wrong amount. But Saga have acknowledged their error and agreed to the lower amount. I can only thank them as otherwise I would have had to cancel my holiday and lose my money. Their Customer Service was totally exceptional. I would recommend them to everyone.”

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Posted 5 years ago

“So far so good ,very easy to talk to and helpful”

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(Car Insurance) - Posted 5 years ago

“I recently renewed my car insurance with Saga. I received several emails and letters (to the point of harassment) saying that I needed to send them evidence of my No Claims Discount from my previous insurer, which was them! When I told them that they were my previous insurer and so they could refer to their own documentation, they said that I needed to show evidence of where I was insured during the interim period. Cue me panicking, thinking that I had put the wrong renewal date and had been driving around uninsured. Nope, I had put the right date - they had been insuring me uninterrupted and I had to forward them their own email that they had sent me to prove this!! If they had apologised and admitted that they were in the wrong, then I woudn't have bothered posting this, but no apology. I won't be renewing next year for sure, even if they are cheaper.”

Helpful Report

Posted 5 years ago

“Just to say referring to my previous reviews I never got my £30 compensation after being promised twice that it would be sent. Considering what I have had to put up with in the last year, that sums up for the way they operate nowadays.”

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Posted 5 years ago

“Shocking company May seem ok till you need to claim Cowboys”

Helpful Report

Posted 5 years ago

“Having all my Insurance with Saga from motor home travel landlord I always thought them a reliable understanding Insurer However after making just one claim I have found they hide behind red tape and will try and find anyway they can to make it difficult as possible to claim Even after complaining they kept coming up with different facts I will be reviewing all my Insurance on renewals”

Helpful Report

Posted 5 years ago

“I have been insured with Saga for my car my home and also my husband has his insurance with them for his car. I have just informed them my husband has retired and they have charged me £16+ to change him from employed to retired.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

Saga Reviews