“A bit disappointed in the cost, seeing as I took out car and house insurance together. I have since found out I could have paid a lot less with other insurance companies. Bearing in mind I have had house insurance for 52 years with 1 claim for £400 storm damage, and only 1 minor claim on motor insurance 15 years ago.”
“Wanted to cancel policy as sold car as lost job, very very unhelpful and demanding cancellation fees and administrative fees which I refuse
Terrible lack of any understanding or willingness to listen to the customer”
“I swapped between two mechanically identical cars and my car insurance cost went through the roof. SAGA could not explain this even though I was going to a slightly older and cheaper model.”
“Mid Term increase in policy due to change of address just a few weeks before renewal, SAGA adamant that administration few as still due even though I indicated I may move the policy, advisor whilst not rude was very short! therefore i am looking to now move my policy. I have insured vehicles now for almost 40 years and never had a claim, I ask myself do I benefit from my clean claims history? I fear not why should I be lumped in with all the others and averaged out to an insurance premium of £x when my claims history should be looked at providing an insurance premium of £Y.”
“Is three months + an acceptable period of time to still be awaiting a settlement? I think not! Will not be using this service provider once my renewal is due!”
“As usual the renewal quote came through significantly more than last year and on querying the quote SAGA were able to reduce it by £100 but was still £120 more expensive than the comparable quote from elsewhere. £220 saved for 15 minutes effort.”
“Although I would call Saga a usual type of car insurer., I must add that I changed vehicle to a smaller one (price increase) and I moved address (price increase) and was also charged for both changes on top....other insures I have dealt with have not had such high charges. I would factor in any likely changes before purchasing.”
“I was very disappointed we booked our holiday a year ago & changed the holiday 4 weeks before we go. Hotel not the same standard as booked very upset had to cancel. Hotel we wanted still had availability but not renewed the contract. It was 50 wedding anniversary would have paid more. Very upset”
“Returning from overseas , I found right the wat though the insurance world it was unreal. Fill in the form and it gave you a price of £700 pa, when doing the same form talking to a agent it shoot up to £4500 and higher.
After two weeks and mnany phone calls I asked a agent to give me a reason. He could not but saiud he would come back to me in a couple of days. He did and the sum now was £140+-pa.
The run around I had not only from you but others well and this very high price has never been explained and made me very cross.”
“Saga initially appeared to be very competitive, but soon after the insurance commenced I changed my car for a smaller engined one of similar age and the premium almost doubled. I will wait to see what happens at renewal date this year but so far I think there is not a great deal to set them apart.”
