Saga Reviews

Name: Saga
Rating: 3.72

3.7 Rating 1,372 Reviews

68 %

of reviewers recommend Saga

Company Reviews

Questions

Metrics

3.7

Based on 1,372 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Shazbuc

Anonymous

Darren G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"only just renewed my policy with them to early to make a judgement\r\n"”

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(Car Insurance) - Posted 2 years ago

“Was given poor information when I wanted to make changes to policy . Ended up being cancelled . After several calls was told I would be given a discount on a new policy but price was ridiculous.”

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(Car Insurance) - Posted 2 years ago

“Not Bad”

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(Car Insurance) - Posted 2 years ago

“good value at first but price off insurance price went too high”

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Posted 2 years ago

“Ive been charged twice for my household insurance for 3 months!! Having contacted Saga after noticing this after 2 months , got the persons name/date and time of call etc , nothing was done. Still charged twice for the 3rd month. Made a written complaint been told it will take up to 8weeks to investigate . What is there to investigate that will take that long,? apparently that’s their procedure! Poor customer service and aftercare.”

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Posted 2 years ago

“Service altogether average”

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(Home Insurance) - Posted 2 years ago

“average insurance company ,nothing special to make me shout ,that ive got saga. and.....no discounts for various policies with you just increasing prices yearly”

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(Home Insurance) - Posted 2 years ago

“Initially everything was great with the new car insurance policy, we had been with Saga for many years and have had good service. However this renewal we had a great quote in my name instead of my wife's. Only to have a call from Saga a few weeks later saying I was not allowed any no claims discount due to being a named driver rather than the policy holder. This seems so unfair as we have not had any claims for about 30yrs on any motor policy. We only decided to change due to having now retired, i seem to be the main driver. I was very annoyed to have to pay quite a lot extra when i truly believed a spouse had the same discount as the policyholder. Not sure what to do this year will have to compare company's and main drivers.”

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(Car Insurance) - Posted 2 years ago

“More expensive than others. I shan’t use them again.”

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(Car Insurance) - Posted 3 years ago

“Okay no better or worse!”

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(Car Insurance) - Posted 3 years ago

“My house and contents insurance are due to renew on 11/2/21-ok I will let it renew. However the car insurance renewal is also due on the same day, so last week I renewed online as you do with an upgrade at an extra £40+. I printed off the documents including the certificate of insurance for 11/2/21 - 11/2/2022. So far so good! However, on 1/2/21 I received an email asking me to renew my car insurance. What now I thought, there always seems to be a bloody problem of some sort. So I rang one 0800 free number at Saga and after having to listen to awful pop music and a recorded message from the head honcho about a survey at the end (not likely unless they pay me, as I always demand £100 cash or cheque for doing that), and funnily enought in all the years I have been asking for this sum, no company has taken up the offer! Anyway the lady operative (is that the correct term?) after her spiel, left me on hold and I GAVE UP AFTER AROUND 10 MINUTES. After a little while I rang another of their 0800 numbers and got another female operative and had to repeat the datail, asking why if my insurance had been renewed I had received a demand to renew. To cut a long story short she assured me that all was in order and that a note would be placed on file that I had rung to query what was going on. It was difficult to get any real explanation as to why an existing customer (who has been with them on and off for a number of yeras) and having just renewed, should be harassed in this way. I could go on, but I was given some story by one of them that there had been a systems problem when I renewed and issued with a different account/policy number. It doesn't leave me with much confidence in their systems, so I won't be booking any holiday with SAGA anytime soon!”

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Posted 3 years ago

“Go compare never gave me my reward You asked me for proof.???????????????????????? You already have the proof you double dealing baskets. £20 worth saved never using”

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(Home Insurance) - Posted 3 years ago

“i had my insurance paid with instalments per month and had to pay interest on a loan for the whole year to take out the insurance . But after only a few months i had paid the full balance, but when i did this i was told that i could not get a early rebate and on top of this i was using my car less but still no rebate (but i'm sure if i had told them that i was driving more i would have had to pay more for the insurance) so therefore i'm not to happy with Saga. It's simply about the money.”

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(Car Insurance) - Posted 3 years ago

“Cost me over £50 to get my address changed having moved house with Saga whereas with my other car which is insured with Churchill £12.”

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