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Saga Reviews

3.7 Rating 1,372 Reviews

68 %

of reviewers recommend Saga

Company Reviews

3.7

Based on 1,372 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5

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Saga 5 star review on 8th November 2022

Saga 1 star review on 8th April 2022

Saga 1 star review on 20th October 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial good service and customer support - very good when an unforeseen accident happens, and very helpful. Unfortunately, when it comes to having the third party admit guilt the procedure becomes long and tedious, especially when the third party is from Romania. After 7 months they are still working on my claim, and unfortunately, as long as they haven't sorted this one, my renewal premium is nearly 100% more expensive.”

Posted 4 years ago

“I was a customer of saga but when I phoned for a new quote I was quoted over 600 pounds with 59 years accident free driving I was disgusted, but when I went on go compare saga was the cheapest quote. They need to get their act together as a large company they do not value old customers.”

(Car Insurance) - Posted 4 years ago

“One word - expensive”

(Home Insurance) - Posted 4 years ago

“Since taking out the policy I have not had any communication from the company. I haven't had any policy documentation which I asked for.”

(Car Insurance) - Posted 4 years ago

“I really begrugre the £25 administration fee that is chrged everytime you have to make any changes. Its the one thing that will stop me from using Saga again. I will look for somewhere that allows me to do this online.”

(Car Insurance) - Posted 5 years ago

“Still waiting for home insurance docs,car insurance docs came through quickly”

Posted 5 years ago

“More than doubled the renewal premium on my house and contents insurance. Upon contact was given no explanation as to why but am immediate offer of a hefty discount. Even so, this was still way above other quotes from different companies offering if not the same cover then even better. Needless to sat, I walked.”

Posted 5 years ago

“Pretty poor gave me several quotes that was baffleing.”

Posted 5 years ago

“Not great because of the fees.”

(Car Insurance) - Posted 5 years ago

“I ended up paying for my own repair because the repairer they referred me to didn’t work with them any more and then they said it would take weeks to assess the claim as the one I as eventually referred on to was very busy and they couldn’t guarantee a courtesy car in the meantime, even though the policy provided for this. I would not use them again.”

(Car Insurance) - Posted 5 years ago

“We are moving back to the UK very soon from Portugal. My insurance company hear will not provide my NCD in English and Saga were not a lot of help as they said they could not translate or understand. Michael”

(Car Insurance) - Posted 5 years ago

“Saga are shocking. I am currently dealing with them as they have taken 4 years Policy payments for my Dementia ridden father. During this time he was unable to drive and his car was garages and off the road and never driven. Unbeknownst to us as a family they took payments automatically and are now refusing to repay the error. They have lost nothing. HD the cR been driven they would not have covered it as they would seem it not roadworthy. I will have further reviews but my advice is don't touch them they have zero empathy.”

Posted 5 years ago

“Haven't claimed therefore not sure how they fair”

(Car Insurance) - Posted 5 years ago

“The only time I would be qualified to comment would be after a claim which is the time one really finds out how good a company is. As long as I don't have a claim all companies are effectively the same, just different prices.”

(Car Insurance) - Posted 5 years ago

“They insisted I make out a claim form even though I said I didn't want to make a claim, I ask for the name of the repairer that I would need to take my car to if I did make a claim so I could get a quote to see if it was worth claiming as I have a high excess, they wouldn't tell me. For a company that supposedly specialises in a service for older clients, they certainly are not very user friendly.”

(Car Insurance) - Posted 5 years ago

“Will never buy from them again”

(Car Insurance) - Posted 5 years ago

“I thought that this company was expensive.”

(Car Insurance) - Posted 5 years ago

“Never spoken to anyone. I can only assume I complied correctly with all the questions”

(Car Insurance) - Posted 5 years ago

“big variation in price quoted. huge addition in premium when changing car”

(Car Insurance) - Posted 5 years ago

“this policy is ok but i will shop around next time for cheaper”

(Car Insurance) - Posted 5 years ago

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Saga is rated 3.7 based on 1,372 reviews