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Saga Reviews

3.6 Rating 1,458 Reviews
65 %
of reviewers recommend Saga
Company Reviews Questions Metrics
3.6
Based on 1,458 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
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Saga 1 star review on 7th June 2024
John Nicholson
Saga 5 star review on 8th November 2022
Shazbuc
Saga 1 star review on 8th April 2022
Anonymous
Saga 1 star review on 20th October 2020
Darren G
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Derek
Verified Reviewer
“Can not comment at the moment, the review depends on the success and quickness of the claim!!!!”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“I paid over £200 pounds up front to insure my car , I was honest enough to tell the insurer that I had not driven for a while, they then invalidated my no claims bonus and I then had to pay the full premium which was over £500 thats from memory and not digging out the paperwork. I hope Saga can do better when my insurance bill comes in next time or I will be looking around for a new insurer”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Found customer service very helpful and answered questions I asked. No jargon!!”
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(Car Insurance) - Posted 6 years ago
Ian
Verified Reviewer
“Excellent service”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Insurance quote was very good”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“good and fair company tpo deal with.”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Having not had to make a claim for years someone ran into the back of my car in July. Saga has a claim company called claimfast, they have been fantastic so glad I'm with SAGA. Hopefully the renewal quote will be good enough again to stay with them”
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(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Great service”
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(Car Insurance) - Posted 6 years ago
Ian
Verified Reviewer
“Good except it was very expensive to put my son on the policy for 2months . It was better to put him on for the whole year!”
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(Car Insurance) - Posted 7 years ago
Joan
Verified Reviewer
“Easy and clear data and information making it simple to select the product best suited to our requirements.”
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(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“Straightforward and reasonable price.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Julie
Verified Reviewer
“easy and efficient”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“OK BUT A BIT ON THE DEAR SIDE”
Helpful Report
(Car Insurance) - Posted 7 years ago
Gareth
Verified Reviewer
“Easy to deal with and quite efficient, the premium was as good as any of the other quotes that I received and therefore I've re- insured with them.”
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(Car Insurance) - Posted 7 years ago
Graham
Verified Reviewer
“Not the very cheapest on motor insurance,but on comparison with other policies, offered competitive terms and cover.so I renewed for a further year. However,the renewal deal was done on the phone the day before the renewal,but having paid £276 for a Lexus 250 SE-L, I had letters from SAGA yesterday saying renew at £249 ,which I am questioning. It may be the application of £25 for Admin,which I disagree with. If you buy a policy you do not expect the insurance company to charge you a fee for the paperwork ? Most deals these days are on-line,so no printing of paper for the insurer,only for the client should copies be needed,UNLESS YOU INSIST on paper copies by post. Even then it seems like a premium has been added,a bit like the 20% automatically on USA restaurant bills to pay for the staff!!!! They wanted to sell other stuff,home insurance,cruises etc and issue e-mails on their other products,so they can keep the sales curve intact over time. Of course you can refuse this. Overall I have no massive negatives(£25 admin fee aside), like all commercial business's they want to sell you more,you just have to be ready to say no,should you wish to. So far the e-mail paper response has been quick.”
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(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“a good comprehensive policy but appears rather expensive against other providers”
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(Car Insurance) - Posted 7 years ago
Robert
Verified Reviewer
“Good so far dealing with Saga.”
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(Car Insurance) - Posted 7 years ago
Susan
Verified Reviewer
“Was certainly cheaper than previous providers. Thinking maybe it's because I'm in the over 50's club”
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(Car Insurance) - Posted 7 years ago
Beata
Verified Reviewer
“I'am satisfied ,I would like to use your insurance only, please do not raise the premium. My location is Barnoldswick BB186AL”
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(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“Very pleased with the customer service on the and I received paper copy of my document.”
Helpful Report
(Home Insurance) - Posted 7 years ago
Saga is rated 3.6 based on 1,458 reviews
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