“I am not often moved to make a fuss but I find myself in a chain reaction of increasing disappointment and despair.
We did a family shop online on Friday 16 July, nothing unusual there. However a portion of the shop included items for a vegan consumer….not always the easiest of tasks.
Imagine my surprise then when I notice an email from Sainsbury’s telling me that a vegan ready meal I had purchased actually contained milk, beef and pork…..not very vegan at all.
I wanted to raise my concern and disappointment to this so I replied to the email and waited several days for some sort of reaction.
There was none so this raised my level of displeasure.
I looked at the email again and decided it was not an address that would be monitored…..another notch of annoyance…..in this day and age who would send out quite an important email that you cannot reply to?
So I go to google and find a customer services email address….I’m really quite angry now that something that was not of my doing was causing me so much grief.
Imagine my reaction when I get an automated response telling that Sainsbury’s have stopped doing customer service…..by email anyway, totally ridiculous!! Another notch up on the Mr Angry scale.
As a last resort I phone the number provided on the email, something I really did not want to do. After an irritating navigation of inappropriate options I end up talking to someone in South Africa, not ideal.
Is my issue with an order….no
Is my issue with a shop assistant…..no
I just want an email address to write to please.
Back on hold while the operative consults a higher authority….. I’m sorry we don’t have an email address….. You must be joking…..another notch up on the dissatisfaction meter.
Can I speak to your supervisor please? No sorry they are all in a meeting. Who have you just spoken to then? No satisfactory answer. By this point I am absolutely furious and the issue is now much more than a concern about a non vegan vegan meal.
Sainsbury’s what on earth are you doing?? I have been a loyal customer of yours for many years and use more than just your retail services.
This experience has left me questioning my judgment in doing this and if I do not get some satisfaction from you regarding these escalating matters I will be seriously rethinking whether I want to continue my several relationships with you.”
“I ordered my shopping from Sainsbury’s as I had COVID and couldn’t go to the shop the didn’t have some of the items in stock and the substituted it with the cheapest brand possible for example I ordered 6 bottles of Volvo for £3.50 and the sent me hubbards food store water that were 17 p per bottle. I spoke to customer service and the pretty much said there not liable and there not doing anything about it do not use these they will rob you blind”
“Due to being asked to isolate and being a pensioner with no family near I tried to make a home delivery order at Sainsburys for the first time. What an awful experience, slots 2 1/2 days away, so tried to contact them to ask if they had priority slots. Absolutely no way to contact a human! 0800 number cut me off, even a complaint email bounced back saying it is no longer used. Disgraceful customer service”
“So Tuesday evening i used the pay at pump petrol and my card was declined twice. Why because Sainsburys took £100 transaction and then another £100. I wasn't even able to put petrol in after this on my card. No signs warning you that you could leave £200 worse off and not get petrol. I now have to wait 7 days for the pending transactions to drop off according to my bank, Sainsburys executive team were very unhelpful and blamed visa for this even though this was their pump in their store and said there was nothing that could be done. I asked how i was meant to buy my food shopping but they could not answer and did not care i have to cancel a health appointment with my Osteopath because i do not have the money. I will never ever shop in this store or use their petrol station again. No customer care whatsoever, as long as they make money they are happy. Very disappointed with them and i hope noone else has to experience this
Trustpilot is committed to transparency.”
“This picture below is what I received in my prawn fried rice from the sushi gourmet as I was eating with my son.
I have now been informed that the first person did not do their job properly nor did the person who took the returned food but I should be satisfied with a £20 egift card of £20 nectar points I had sent a message to simon roberts and got the same reply but here he is issuing an important message about people about buying beer”
“Cancelled my food delivery 1 hour before the scheduled time! This is ridiculous, as I am self-isolation and cannot go to the physical store. The next available delivery slots are few days away. What am I suppose to eat until then? On top of that, I used my 2 GBP coupon for the order, which I did not get back after the delivery cancelation! They did not even offered a new slot, instead they told me to reorder each item again because they cannot see my order details. Easily, 1 star review.”
“Darlan Road
Darlan Road, Fulham. I have been using this branch of Sainsbury since it opened however, due to the actions of an aggressive weekend kiosk assistant, I will not be returning. My first experience of this individual was pre -pandemic when he refused to assist me with the packing of bags despite clearly seeing I had an arm injury. During my second experience with him, he shouted abuse at me in the store and had to be removed from his post by the assistant manager. He continued to shout and swear as he walked away with no regard for anyone, Despite, being assured this behaviour would be addressed and training would be given, my encounters with this individual have now gone beyond acceptable and he has clearly and consciously decided to ensure I am treated with aggression on each visit, A policy Sainsbury must endorser under the guise their staff are the victims of the pandemic shopper. Today, he left my product on the far side of the counter, behind the screen designed to protect him and when asked to push them across, acted like a child. pushing the ticket an inch at a time, I should not have to lean into anyone's personal space to collect my items and find it very concerning he would want me to. Does he enjoy being difficult or does this go deeper?! I am sure the condition this cashier suffers from impacts all women he comes in contact with and I am grateful to have the option of removing myself from this extremely concerning behaviour.”
“The fruit you giving to me is RUBISH 99% of the time.
I complied 2-3 time but you continue to do this f crime.
I’ll never buy anything from u anymore, I just was busy to register to another app because the app was handy and my favourite was easy to access.
But I fed up of wasting money with Sainsbury’s.
We always put the fruit to the bin even our dog didn’t eat the strawberry online Sainsbury’s gave us.
They give me Kale which has one day date?!!!!!
Shame on you.
Shame on you.
I’ll tell this to all people i know because Sainsbury’s do this none stop.
They think people order online r stupid or Or dog.
I put in the bin strawberry and kale Sainsbury’s gave us yesterday.
The toritoz chips was open !!!
They losing lots of money just because I’m buying always from shop probably million people like me do the same”
“Purchased 'Just cook 21 day matured beef steaks with a peppercorn sauce' by Sainsburys. It was so tough as to be inedible-a wasted meal. Really unpleasant and very disappointing and a waste of money.”
“Delivery driver was early waiting at the door when o got home so I didn’t get to check my emails when I got in. Handed me food n left then opened a bag of substitutions I would have refused. Phoned customer service who were arrogant and rude telling me I was emailed a list during the day, I’m a frontline key worker I don’t get to read my emails at work this policy stinks, and other CHEAPER supermarket the driver highlights substations to you and heir customer service is customer service not some jumped up jerk sat at home with his feet up telling you his job is as hard as yours. NEVER SPENDING A SINGLE PENNY WITH SAINSBURYS EVER AGAIN”
“Sainsburys on-line....Ha Ha Ha.
I am a Brit living in the US and I cant even open an account on-line with out a UK mobile number...or a mobile number from a bunch of EU countries....?
I would love to be able to make an order for delivery to some family member in the UK...but Sainsburys are not open for business..”
“After having used Sainsbury’s for a while and been very happy with the service provided except for the lack of bags, I had a very upsetting experience with a very rude delivery driver who slammed down the crates on the floor and continued to do so after I asked him to please put them down gently. Despite calling up customer service and explaining my situation, they did not reimburse me for the items broken as a result of the drivers temper tantrum. The whole experience has put me off using Sainsbury’s again.”
“I ordered food for my mothers 90th , i had an e mail confirming the order, when i went to collect it i was told, after waiting 30 mins that it had not been delivered. The manager(whom the lady in services had obviously contacted) did say i would get my money refunded in 3 to 4 days. i called on day 4 and was told the refund was on its way. Today i called and was passed (although politely i have to say) around departments for again for 26 mins and 38 secs to be asked for my card details and the money will be refunded....i will wait and see .... At no time has anybody apologized for messing up my mothers 90th tea party for her friends, and there is another grievance .”
“I ordered a wraps platter for a post lockdown afternoon tea with family and was extremely disappointed with the lack of fillings. I telephoned 3 times and also sent photo's of the empty wraps but was warned by the third customer advisor to not expect a reply about my complaint! Obviously I thought that I would hear back, but after 3 weeks I haven't heard a thing. I would not recommend buying anything from the food to order range because if you receive sub standard goods nobody cares at Sainsburys”
“Since launching '600 more lines' in the Billingshurst store, it seems that they run out of stock far more quickly, especially in fruit and veg section, toiletries and ready meals, not an improvement and I now try to shop in bigger stores less often. Used to be a great local store but increasing the lines has ruined it. Only good thing about it is the staff, who are wonderful.”
“I ordered some food for the evening party of my wedding. On the day of collection we were told not all of it had arrived. We were also told we’d been sent an email (there was no email!). When given the number for customer services we had to wait longer than 10mins for the call handler to supposedly find the account. Because it was a Saturday we couldn’t even get a refund and we’re told to ring back on Monday when refunds are open.
We have just rung. Again another ten plus minutes wait while ‘they find the correct order’ even though they have been given the order number. When they finally get back to us they have no idea what wasn’t delivered. I cannot understand why an automatic refund for food not delivered is not just a given. This is a shocking service and I wouldn’t recommend it to anyone.”
“Home delivery arranged between 9 - 10pm. Waited till 10:30pm. When phoned customer services I was confronted by RUTH... Rude, arrogant, completely unhelpfull and suckered teeth at me, So Lazy.... BAD ATTITUDE!!! Finally had delivery at 10:45pm. Had an early start for work.
NEVER USE SAINSBURYS. "DISGUSTING ATTITUDE" How dare you Sainsburys!! Do you're self a favour and disappointment and use others. I have Never been spoken to like that in my whole life. SHAME ON YOU SAINSBURY'S.... SHAME.”
“Online orders, frequently damaged items, same day or next day expiry, not always notified.
Go through every item on the doorstep, even if it takes you 20 mins.
If you do get charged extra for replacement item ir refund on short life or damaged. Then you get a voucher off next order, not cash.”
