“Cancelled my food delivery 1 hour before the scheduled time! This is ridiculous, as I am self-isolation and cannot go to the physical store. The next available delivery slots are few days away. What am I suppose to eat until then? On top of that, I used my 2 GBP coupon for the order, which I did not get back after the delivery cancelation! They did not even offered a new slot, instead they told me to reorder each item again because they cannot see my order details. Easily, 1 star review.”
“Darlan Road
Darlan Road, Fulham. I have been using this branch of Sainsbury since it opened however, due to the actions of an aggressive weekend kiosk assistant, I will not be returning. My first experience of this individual was pre -pandemic when he refused to assist me with the packing of bags despite clearly seeing I had an arm injury. During my second experience with him, he shouted abuse at me in the store and had to be removed from his post by the assistant manager. He continued to shout and swear as he walked away with no regard for anyone, Despite, being assured this behaviour would be addressed and training would be given, my encounters with this individual have now gone beyond acceptable and he has clearly and consciously decided to ensure I am treated with aggression on each visit, A policy Sainsbury must endorser under the guise their staff are the victims of the pandemic shopper. Today, he left my product on the far side of the counter, behind the screen designed to protect him and when asked to push them across, acted like a child. pushing the ticket an inch at a time, I should not have to lean into anyone's personal space to collect my items and find it very concerning he would want me to. Does he enjoy being difficult or does this go deeper?! I am sure the condition this cashier suffers from impacts all women he comes in contact with and I am grateful to have the option of removing myself from this extremely concerning behaviour.”
“The fruit you giving to me is RUBISH 99% of the time.
I complied 2-3 time but you continue to do this f crime.
I’ll never buy anything from u anymore, I just was busy to register to another app because the app was handy and my favourite was easy to access.
But I fed up of wasting money with Sainsbury’s.
We always put the fruit to the bin even our dog didn’t eat the strawberry online Sainsbury’s gave us.
They give me Kale which has one day date?!!!!!
Shame on you.
Shame on you.
I’ll tell this to all people i know because Sainsbury’s do this none stop.
They think people order online r stupid or Or dog.
I put in the bin strawberry and kale Sainsbury’s gave us yesterday.
The toritoz chips was open !!!
They losing lots of money just because I’m buying always from shop probably million people like me do the same”
“Purchased 'Just cook 21 day matured beef steaks with a peppercorn sauce' by Sainsburys. It was so tough as to be inedible-a wasted meal. Really unpleasant and very disappointing and a waste of money.”
“Delivery driver was early waiting at the door when o got home so I didn’t get to check my emails when I got in. Handed me food n left then opened a bag of substitutions I would have refused. Phoned customer service who were arrogant and rude telling me I was emailed a list during the day, I’m a frontline key worker I don’t get to read my emails at work this policy stinks, and other CHEAPER supermarket the driver highlights substations to you and heir customer service is customer service not some jumped up jerk sat at home with his feet up telling you his job is as hard as yours. NEVER SPENDING A SINGLE PENNY WITH SAINSBURYS EVER AGAIN”
“Sainsburys on-line....Ha Ha Ha.
I am a Brit living in the US and I cant even open an account on-line with out a UK mobile number...or a mobile number from a bunch of EU countries....?
I would love to be able to make an order for delivery to some family member in the UK...but Sainsburys are not open for business..”
“After having used Sainsbury’s for a while and been very happy with the service provided except for the lack of bags, I had a very upsetting experience with a very rude delivery driver who slammed down the crates on the floor and continued to do so after I asked him to please put them down gently. Despite calling up customer service and explaining my situation, they did not reimburse me for the items broken as a result of the drivers temper tantrum. The whole experience has put me off using Sainsbury’s again.”
“I ordered food for my mothers 90th , i had an e mail confirming the order, when i went to collect it i was told, after waiting 30 mins that it had not been delivered. The manager(whom the lady in services had obviously contacted) did say i would get my money refunded in 3 to 4 days. i called on day 4 and was told the refund was on its way. Today i called and was passed (although politely i have to say) around departments for again for 26 mins and 38 secs to be asked for my card details and the money will be refunded....i will wait and see .... At no time has anybody apologized for messing up my mothers 90th tea party for her friends, and there is another grievance .”
“I ordered a wraps platter for a post lockdown afternoon tea with family and was extremely disappointed with the lack of fillings. I telephoned 3 times and also sent photo's of the empty wraps but was warned by the third customer advisor to not expect a reply about my complaint! Obviously I thought that I would hear back, but after 3 weeks I haven't heard a thing. I would not recommend buying anything from the food to order range because if you receive sub standard goods nobody cares at Sainsburys”
“Since launching '600 more lines' in the Billingshurst store, it seems that they run out of stock far more quickly, especially in fruit and veg section, toiletries and ready meals, not an improvement and I now try to shop in bigger stores less often. Used to be a great local store but increasing the lines has ruined it. Only good thing about it is the staff, who are wonderful.”
“I ordered some food for the evening party of my wedding. On the day of collection we were told not all of it had arrived. We were also told we’d been sent an email (there was no email!). When given the number for customer services we had to wait longer than 10mins for the call handler to supposedly find the account. Because it was a Saturday we couldn’t even get a refund and we’re told to ring back on Monday when refunds are open.
We have just rung. Again another ten plus minutes wait while ‘they find the correct order’ even though they have been given the order number. When they finally get back to us they have no idea what wasn’t delivered. I cannot understand why an automatic refund for food not delivered is not just a given. This is a shocking service and I wouldn’t recommend it to anyone.”
“Home delivery arranged between 9 - 10pm. Waited till 10:30pm. When phoned customer services I was confronted by RUTH... Rude, arrogant, completely unhelpfull and suckered teeth at me, So Lazy.... BAD ATTITUDE!!! Finally had delivery at 10:45pm. Had an early start for work.
NEVER USE SAINSBURYS. "DISGUSTING ATTITUDE" How dare you Sainsburys!! Do you're self a favour and disappointment and use others. I have Never been spoken to like that in my whole life. SHAME ON YOU SAINSBURY'S.... SHAME.”
“Online orders, frequently damaged items, same day or next day expiry, not always notified.
Go through every item on the doorstep, even if it takes you 20 mins.
If you do get charged extra for replacement item ir refund on short life or damaged. Then you get a voucher off next order, not cash.”
“do not price match with argos, when item is in stock at sainsburys , argos desk in store want customers to come back another day to collect or buy at sainsburys at a higher price. (same company , just stupid went to tescos)”
“I have contacted sainsbury and told to contact Argos this was february . I would have done better talking to a brick wall for all the" we will get back to you "and they never do
I will never shop with you again after 50 years .
dave barnett”
“Every time I make an online order they get it wrong, I tried to complain but their customer service team are more incompetent than the persons who arrange the order. I DO NOT recommend Sainsbury's in any way.”
“Customer Service have not been able to help with a ‘system failure’ to my father’s online shopping account. This meant that they were unable to cancel an erroneous order being sent to my elderly vulnerable father. The order cost him over £160 two weeks in a row. Food he handed back was able to be refunded to his account. SEVERAL calls were made to customer complaints who said the problem would be resolved in 78 hours. Three weeks have past. No manager has called back (as promised). Nobody in IT have called back (as promised). No refund has been made (as promised). The ‘system error’ has not been resolved (as promised). Every time I call there is NO solution and NO escalation. Just fobbed off the phone. Meanwhile my elderly father (who is 90 next year and classed as vulnerable) cannot receive online shopping or get his money back for his yearly Delivery Pass that he purchased. I absolutely HATE Sainsbury’s and there incompetence and lack of care. I could NEVER recommend them.”
“I shop a sainsburys every week. Have done for the past eighteen months. Keeping to one supermarket because of the pandemic. Since we’ve come out of look down and the local college has re-opened it is an absolute nightmare, groups of teenagers walking around the store. Swearing, not wearing masks or not wearing them properly. It is so intimidating. When leaving the store this week, the lady on the door had to stop a group of youths because another assistant was coming through the doors with a load of trolleys. These youths could care less. They barley stopped for the trolleys and just walked through. No respect at all. I felt so sorry for the lady on the door. Who always does a brilliant job. More security needed.”
