“Lousy choice of food goods. Keeps referring me to offers instead of listing what I`ve asked for. Much, much too many Fairtrade items and nowhere near enough home produce. Quality of food is poor especially their fruit and veg. All of it underipe. I don`t want to buy an item for a week hence. I need it when I buy it. So sad, as Sainsbury`s used to be top quality.”
“Stanmore store - staff threat full towards customer. One rule regarding mask for them and another for customers. Staff Screams and shouts at customer in front of other people. No respect for customers. Spend around £400 shopping their each week but after the service I received at Sainsbury’s Stanmore this week I will no longer be shopping at Sainsbury’s anymore as customers are not valued. Staff needs training of customers services and training regarding their bad attitude.”
“Disability-phobic manager PETER at the Streatham Common branch in SW London told me that they have the right to deny people with disabilities entry because "we are a private company, we can choose who we let in".
So heads up that if you have a disability, your business is NOT wanted here.
i made a formal complaint which they simply ignored. I made a subject access request for CCTV footage to support litigation and they claim there is none!
When I called up to ask how I could escalate my complaint since they had failed to respond to it, they said "nothing".
Today they are denying entry to people with disabilities, what will it be tomorrow, no gays, no blacks, no jews?”
“I'm isolating as I have covid in the house. Booked a delivery slot, received an email on the day of delivery with the delivery time (1hour) . No delivery arrived. When I called I was told that this happens from time to time, it's called a 'ghost order'. It means I can se it, their system can see it but it isn't passed to the branch.
As this is their error and I am isolating I assumed that they would resolve it, nope, my ony option is to book another delivery slot a week later!
This week, as I was irritated by this I cancelled my order and emptied that basket which is clearly showing as empty. I've just received an email advising me of the delivery time and an invoice. Sadly I've already had the lot delivered by another supermarket.
Terrible service.”
“There were no shopping baskets available at all when entering the store.
Hardly any items were on the shelves, no 4pint semi skimmed milk on the shelf, and a member of staff told me abruptly and without stopping that: “we haven’t gone none”.
There were plenty of staff around, including the store manager, all on the shop floor, yet nobody was replenishing stock.
Not one of the SEVEN staff members that I saw, including the store manager, were wearing name badges.
Cages and cardboard were blocking aisles and the items on the shelves from being reached.
Something had been spilt along the floor (stretching at least 5m) and had been left, no warning marker by it and staff were aware - including the store manager, as they were walking through it when he and at least FOUR other members of staff were looking for a handset to assist a pretty, young female customer, who came to collect her Argos order!! So it was sod all the other customers; who would slip, fall and injure themselves on one of the abandoned cages, left blocking the aisle, alongside the wet floor from the 5m long spillage, as long as most of the staff on the shop floor abandoned their posts, to find the handset!
I have collected Argos items from there many times, almost half of the time, the handset was not where it should be, yet no such palaver was made of it, I have simply been asked my name and what the item is, then my item was found for me by ONE staff member, using common sense in just a couple of minutes! So why they all had to faff about and dangerously abandon and neglect cages, a long spillage, not move baskets from the till area to where customers need them when they enter the store, etc, is just lazy, extremely unprofessional and utterly incompetent.
There was one member of staff on the checkout and when one of the two self scan tills required a member of staff (as they usually inevitably do!) that customer was left waiting for at least 8 minutes from when I started to time it. This was NOT through lack of staff. It was extremely poor management by a very unprofessional manager.
The staff who were rushing around trying to find the Argos handset, including the store manager were NOT maintaining social distancing from customers or each other. (Being close enough to customers/each other that they could hug!)
I have worked as a mystery shopper in the past and if I had been asked to do a mystery shop and ask a question of a staff member, like I actually did today, then Sainsbury’s head office would have been receiving an extremely unfavourable report of their Warmley Hill Local, Kingswood, Bristol, BS15 store!”
“Tried to purchase a cooked chicken from the deli counter today at Sainsbury’s in Ashton (Bristol) as they were lined up ready to go.... however I got advised that it’s illegal to buy a cooked chicken before 10am....!?!!? .... Amazed as i was... apparently this is true!?!?... even though the till staff we’re unaware of this legislation??.... wow... he world we live in is absolutely madness.... although!.. was this staff laziness or was it just “Fowl play”🍗🤷🏻♂️..?!.... maybe I should of asked for 10 cooked chickens!?! ££?....incompetent business at its worst....”
“Mouldy fruit delivered again! Charged for goods not delivered (and not ordered) and told to shut up when I complained as this took me over my credit card limit. Not to mention their substitutions are insane - seriously what level of intelligence are the pickers?”
“Absolutely impossible to contact anyone at Sainsburys by email.
Makes life difficult for the hard-of-hearing, like me, who avoid using the telephone. One gets the impression, as reinforced by most of the comments on this thread, that the company simply does not care about customer relations/customer service.
I wished to contact them about a silly questionnaire they sent me which asked, in essence, what kind of ready-made meal I would like to buy - presumably on the assumption that post Coronavirus folks would spend more time at home? My reply was, "any that I could afford," as, being a pensioner and seeing my living costs increasing by an average of 20% this year, while my pension increased by 2.5%, it wasn't a matter of purchasing ready-made meals but more an issue of reducing my living standards for yet another year.”
“As another reviewer has already stated Sainsbury’s is an absolute shambles. It’s impossible to open any sort of Dialog with them, they have no complaints procedure. My wife is terminally ill and currently undergoing chemotherapy, because of this our household is on the HMG clinically extremely vulnerable list, the last thing we need to do is visit a supermarket, exposing our family to huge risk. So we used to get delivery’s via Sainsbury’s Online. However 4 weeks ago we lost access to our account, when we log on we get a something went wrong page please try again web page. Despite the telephone “help” line promising a fix within 72 hours on at least 4 occasions no fix or explanation has been forthcoming. Shaming them on their chosen Facebook platform elicits a response of ‘’Hi I’m Emma I can help you with this, please PM me” but no further response after the initial PM save for a we are extremely busy at present please try again later. This is an appalling way to treat an ordinary customer, let alone one who is being put in danger by Sainsbury’s inability to sort out their website problems. I hope the people who are ultimately responsible for this ie Sainbury’s CEO and board of Directors and shareholder are really proud of this abysmal performance, and Customer unfriendly policies which they preside over.”
“I feel compelled to leave this review. I personally did not have the experience, but witnessed a woman being frog marched to a till after the security buzzer sounded at the exit. She had just spent hundreds of pounds at The Willows, Torbay store. The staff member who accosted this poor customer would not enter into any form of dialogue other than to order her to empty all of her bags onto a conveyor belt at an empty till. It took this poor customer such a long time to complete this task as she had made so many purchases. The three members of staff who were involved in this were extremely intimidating. It was absolutely horrendous. Not one member of staff would give this woman eye contact. At no time did it ever occur to the staff that an error may have been made by their cashier. The customer was desperately distressed and kept saying 'why are you treating me like a criminal?' Finally with a new till receipt she was told she was free to leave the store. However, many other customers including myself witnessed this distressing scene. I, for one, will never shop there again. God forbid that the security buzzer should go off for whatever reason (ie. a security tag left on an item by staff) which regularly happens. If this is the treatment you will be subjected to I will avoid Sainsburys in future.”
“Bought print cartridges at sainsburys one failed to work, another leaked over my brand new jeans, contacted customer services and they basically told me to sod off, appalling company, never ever use them”
“Delivery arranged a week in advance and confirmed by text today 4-5pm. At 7pm spent 40 mins on the phone to be told that order cancelled due to "technical difficulties". When I asked why no phone or text, told over 300 customers involved. No explanation as to why text, email or phone call impossible.. Told I should have to reorder....Ha ha ha.
Ordered Amazon fresh for tomorrow,”
“Non-delivery of order even though receipt and list of substitutes sent. Money taken from Bank. I was informed of cancelled order at 8.00 pm (4 hours after delkivery was due) and then again the next day at 5.05 am.
Apparently this was due to bad weather, but my paper was delivered as normal and post delivered at normal time and I received a parcel from Hermes at 4 p.m that day.
My grand-daughter who is a District (Community Nurse) managed to visit all of her patients.
We are an elderly couple and had we been informed earlier in the day we could have made arrangements for one of the family to shop for us.
SHAME ON YOU SAINSBURYS!
P.S. I managed to email one of the "hierarchy" at Sasinsbury's and she has completely ignored my email.,So much for "caring for their customers"!”
“Disgusting service from online shopping
For groceries order never turned up twice .told a load of lies from hernebay
The manager at hernebay cancelled 600 delivers on Monday as we had 5 mm of snow and they couldn’t be bothered to inform any customer’s
I was told to rebook a delivery slot a week later as this is the first available slot
But the refund would take ten days
So you have to pay again to get your shopping
I have used Sainsbury’s for 12 years and never again”
“Absolutely shocking. Missing items from delivery and use by dates of the same day or next - tried to get refund. Took 2 hours and 5 calls - still no money back. AVOID.”
“Order cancelled due to weather conditions.
The scattering of Snow has completely dispersed and other Delivery vans on our Road.
No notice given until an hr after delivery was due and Email recd. to inform us.
Almost out of food and no date offered to compensate.
Unhelpful as I would have expected Customer Service to offer this.
Have been a reliable Customer for years and would have expected better Service.
Lucky were able to place a Click and Collect Order with another Company.”
“We went to the large Richmond branch of Sainsbury's today in the snow. I'm currently heavily pregnant and need help going shopping with my toddler. My husband came with me to help and the person on the door blocked his way and stopped him from coming in and said he could only come in if he stayed two meters away from me which isn't much help when trying to navigate the store with a toddler! Given my husband & I live together I'm not sure what keeping two meters away from each other would achieve. I'm tired of Sainsbury's staff being so rude. We're going to shop at Tesco going forward.”
“I have been shopping at Sainsburys’ in Newcastle-under-Lyme for some 12 years and this is the second time I have been ordered around by over-zealous staff at the store.
At about 14.20 pm, I braved the walk to Sainsbury's even though the weather was anything but clement. When approaching the near entrance/exit I heard the security person dismiss a customer for raising a concern and I was then instructed to walk around a barrier by this person. This store repeatedly changes the entrance and exits which is confusing the customer, the last time I visited, I could only enter and exit on the other side.
Apprehensive at this, another customer slowed down in front of me because they knew one of the store staff outside and began talking to them, I then slowed myself, being cognisant of social distancing; to which the security person ordered me to keep two metres apart. I told this person they were being over-zealous because I was two metres apart. There was then a disagreement which culminated in the security person saying: "One more word out of you and I will ask you to leave the store".
I then left the store of my own volition.
It appears that some staff are revelling in their new-found power that enables them to order people around.
On the way out, the security person in question refused to give me their name or any details when I stated I was going to make a complaint.
I have requested Sainsbury's CEO Mike Coupe explain their policy regarding this. Just look at the other reviews, something is most definitely lacking at the store”
