“I ordered food for my mothers 90th , i had an e mail confirming the order, when i went to collect it i was told, after waiting 30 mins that it had not been delivered. The manager(whom the lady in services had obviously contacted) did say i would get my money refunded in 3 to 4 days. i called on day 4 and was told the refund was on its way. Today i called and was passed (although politely i have to say) around departments for again for 26 mins and 38 secs to be asked for my card details and the money will be refunded....i will wait and see .... At no time has anybody apologized for messing up my mothers 90th tea party for her friends, and there is another grievance .”
“I ordered a wraps platter for a post lockdown afternoon tea with family and was extremely disappointed with the lack of fillings. I telephoned 3 times and also sent photo's of the empty wraps but was warned by the third customer advisor to not expect a reply about my complaint! Obviously I thought that I would hear back, but after 3 weeks I haven't heard a thing. I would not recommend buying anything from the food to order range because if you receive sub standard goods nobody cares at Sainsburys”
“Since launching '600 more lines' in the Billingshurst store, it seems that they run out of stock far more quickly, especially in fruit and veg section, toiletries and ready meals, not an improvement and I now try to shop in bigger stores less often. Used to be a great local store but increasing the lines has ruined it. Only good thing about it is the staff, who are wonderful.”
“I ordered some food for the evening party of my wedding. On the day of collection we were told not all of it had arrived. We were also told we’d been sent an email (there was no email!). When given the number for customer services we had to wait longer than 10mins for the call handler to supposedly find the account. Because it was a Saturday we couldn’t even get a refund and we’re told to ring back on Monday when refunds are open.
We have just rung. Again another ten plus minutes wait while ‘they find the correct order’ even though they have been given the order number. When they finally get back to us they have no idea what wasn’t delivered. I cannot understand why an automatic refund for food not delivered is not just a given. This is a shocking service and I wouldn’t recommend it to anyone.”
“Home delivery arranged between 9 - 10pm. Waited till 10:30pm. When phoned customer services I was confronted by RUTH... Rude, arrogant, completely unhelpfull and suckered teeth at me, So Lazy.... BAD ATTITUDE!!! Finally had delivery at 10:45pm. Had an early start for work.
NEVER USE SAINSBURYS. "DISGUSTING ATTITUDE" How dare you Sainsburys!! Do you're self a favour and disappointment and use others. I have Never been spoken to like that in my whole life. SHAME ON YOU SAINSBURY'S.... SHAME.”
“Online orders, frequently damaged items, same day or next day expiry, not always notified.
Go through every item on the doorstep, even if it takes you 20 mins.
If you do get charged extra for replacement item ir refund on short life or damaged. Then you get a voucher off next order, not cash.”
“do not price match with argos, when item is in stock at sainsburys , argos desk in store want customers to come back another day to collect or buy at sainsburys at a higher price. (same company , just stupid went to tescos)”
“I have contacted sainsbury and told to contact Argos this was february . I would have done better talking to a brick wall for all the" we will get back to you "and they never do
I will never shop with you again after 50 years .
dave barnett”
“Every time I make an online order they get it wrong, I tried to complain but their customer service team are more incompetent than the persons who arrange the order. I DO NOT recommend Sainsbury's in any way.”
“Customer Service have not been able to help with a ‘system failure’ to my father’s online shopping account. This meant that they were unable to cancel an erroneous order being sent to my elderly vulnerable father. The order cost him over £160 two weeks in a row. Food he handed back was able to be refunded to his account. SEVERAL calls were made to customer complaints who said the problem would be resolved in 78 hours. Three weeks have past. No manager has called back (as promised). Nobody in IT have called back (as promised). No refund has been made (as promised). The ‘system error’ has not been resolved (as promised). Every time I call there is NO solution and NO escalation. Just fobbed off the phone. Meanwhile my elderly father (who is 90 next year and classed as vulnerable) cannot receive online shopping or get his money back for his yearly Delivery Pass that he purchased. I absolutely HATE Sainsbury’s and there incompetence and lack of care. I could NEVER recommend them.”
“I shop a sainsburys every week. Have done for the past eighteen months. Keeping to one supermarket because of the pandemic. Since we’ve come out of look down and the local college has re-opened it is an absolute nightmare, groups of teenagers walking around the store. Swearing, not wearing masks or not wearing them properly. It is so intimidating. When leaving the store this week, the lady on the door had to stop a group of youths because another assistant was coming through the doors with a load of trolleys. These youths could care less. They barley stopped for the trolleys and just walked through. No respect at all. I felt so sorry for the lady on the door. Who always does a brilliant job. More security needed.”
“I tried to return a bodysuit I bought for my son which is too small but got rejected. Since his birth, my son has been wearing Tu clothes his age range or one age range smaller. However, this 12-18 month bodysuit does not fit my 15 month old son. Given the fact that my son fits in all other Tu clothes for 12-18 months and Tu socks for 6-12 months, I would think the problem is with the manufacturer and their wrong label. However, their cloth manager Fenroy Foote at Sutton Sainabury's insisted that I should let my son try everything I bought from TU even if I have been dressing him in TU clothes for a long time. I guess I will just shop somewhere else that their clothes are of high quality and of the right size and can provide me with the confidence that I can return if the size are not correct.”
“Sainsbury’s have again excelled in non delivery of goods, guaranteed a full refund and 10 days later have still not refunded my money!
I last ordered groceries 7 months ago and vowed never again would I use them due to everything being out of date within 48 hour of delivery but obviously times a great healer and I forgot how bad they actually are.
When speaking with customer services on the telephone for my online shopping experience / complaint they are rude and unhelpful. I was just waiting for the joy of completing the telephone questionnaire they offered at the end of the call however not only once but TWICE the phone went dead meaning they even dictate who can leave customer feedback on their own systems! (They obviously only want good reviews)
I certainly won’t EVER be shopping with Sainsbury’s and after seeing their fabulous reviews on here I can see that customer service is definitely NOT their strong point.
I am still owed nearly £200 and am still having to wait 3 to 5 days after already waiting 10 days and on chasing them their excuse is oh we don’t know why you didn’t get a refund. That’s a refund for shopping they failed to deliver.
In summary we have experienced extremely poor customer service from both Sainsbury’s and Argos (both the same group) all on the same day.
We would not recommend either company for any transaction.”
“Sainsbury's fresh cherry's grown in Chile ,so hard so bitter had them 3 days still hard bitter ,got to be worst cherry's ever,never never again Sainsbury's.”
“The security guys or the guy how is on the door do not allow people with scooter inside but allowed skate,skateboard ,allowed scooter for the kids but no a electric scooter , for me I don't mind i will do me shopping of every day at the next supermarket but I do not understand why”
“I have shopped at the Great Homer Street store in Liverpool for the last 3 years at about the same time every Saturday, 10-11, and always buy a cooked chicken and a selection of the deli counter when I went shopping on the 20th March the counters were empty not one item on the counter, very disappointed,when I went this week,26th, counters were full.”
“I got completely let down by Sainsbury’s last night my order was supposed to be delivered between between 9 and 10 pm I’ve got i’ve got a phone call from the delivery driver on my intercom in my flat saying to me is there a lift in the building there’s only two floors to the building so there’s no need for a lift this driver was just being completely lazy and couldn’t be bothered to deliver my delivery I’ve had over 45 did successful deliveries in a year so I don’t see why when I’m self isolating but I didn’t get my delivery last night I feel very angry that the customer service agreed with the driver that he can make up his own mind whether he can deliver or not When there is no reason for him not to deliver i had 45 drivers I’ve had delivered to me before they’ve all been fine They come up the stairs they put the crate outside my door I feel my bags up then I say goodbye but for some reason this driver was being totally lazy can’t be bothered to go upstairs only two flights of stairs to go up so because of him I have no food this morning and I don’t know how I’m going to get any food because I’m self isolating to get a delivery to thank you very much to Sainsbury’s for letting me down I’ve sent emails to customer service complaint on Facebook Twitter and I’ve sent an email to the CEO of Sainsbury’s this is unacceptable for a driver to make a decision not to deliver your order when your self isolating there was nothing in his way there was no reason for him not to just walk up the stairs and let me collect my delivery guy was very hard to understand on the intercom he had a very strong for an accent and spoke very fast so I cannot believe I’ve been let down in this way especially when I’m self isolating so I wouldn’t recommend Sainsbury’s Even though I’ve been shopping with them for over a year online from Scott Bryant”
“Compare to other shops Sainsbury London Northumberland Park Tottenham has rude, unprofessional most unhappy staff in the world
I would advise some of the managers under cover to approach that shop and if they received any greatings or help in the self check in I will give you 100£
Good luck”
