“I tried to return a bodysuit I bought for my son which is too small but got rejected. Since his birth, my son has been wearing Tu clothes his age range or one age range smaller. However, this 12-18 month bodysuit does not fit my 15 month old son. Given the fact that my son fits in all other Tu clothes for 12-18 months and Tu socks for 6-12 months, I would think the problem is with the manufacturer and their wrong label. However, their cloth manager Fenroy Foote at Sutton Sainabury's insisted that I should let my son try everything I bought from TU even if I have been dressing him in TU clothes for a long time. I guess I will just shop somewhere else that their clothes are of high quality and of the right size and can provide me with the confidence that I can return if the size are not correct.”
“Sainsbury’s have again excelled in non delivery of goods, guaranteed a full refund and 10 days later have still not refunded my money!
I last ordered groceries 7 months ago and vowed never again would I use them due to everything being out of date within 48 hour of delivery but obviously times a great healer and I forgot how bad they actually are.
When speaking with customer services on the telephone for my online shopping experience / complaint they are rude and unhelpful. I was just waiting for the joy of completing the telephone questionnaire they offered at the end of the call however not only once but TWICE the phone went dead meaning they even dictate who can leave customer feedback on their own systems! (They obviously only want good reviews)
I certainly won’t EVER be shopping with Sainsbury’s and after seeing their fabulous reviews on here I can see that customer service is definitely NOT their strong point.
I am still owed nearly £200 and am still having to wait 3 to 5 days after already waiting 10 days and on chasing them their excuse is oh we don’t know why you didn’t get a refund. That’s a refund for shopping they failed to deliver.
In summary we have experienced extremely poor customer service from both Sainsbury’s and Argos (both the same group) all on the same day.
We would not recommend either company for any transaction.”
“Sainsbury's fresh cherry's grown in Chile ,so hard so bitter had them 3 days still hard bitter ,got to be worst cherry's ever,never never again Sainsbury's.”
“The security guys or the guy how is on the door do not allow people with scooter inside but allowed skate,skateboard ,allowed scooter for the kids but no a electric scooter , for me I don't mind i will do me shopping of every day at the next supermarket but I do not understand why”
“I have shopped at the Great Homer Street store in Liverpool for the last 3 years at about the same time every Saturday, 10-11, and always buy a cooked chicken and a selection of the deli counter when I went shopping on the 20th March the counters were empty not one item on the counter, very disappointed,when I went this week,26th, counters were full.”
“I got completely let down by Sainsbury’s last night my order was supposed to be delivered between between 9 and 10 pm I’ve got i’ve got a phone call from the delivery driver on my intercom in my flat saying to me is there a lift in the building there’s only two floors to the building so there’s no need for a lift this driver was just being completely lazy and couldn’t be bothered to deliver my delivery I’ve had over 45 did successful deliveries in a year so I don’t see why when I’m self isolating but I didn’t get my delivery last night I feel very angry that the customer service agreed with the driver that he can make up his own mind whether he can deliver or not When there is no reason for him not to deliver i had 45 drivers I’ve had delivered to me before they’ve all been fine They come up the stairs they put the crate outside my door I feel my bags up then I say goodbye but for some reason this driver was being totally lazy can’t be bothered to go upstairs only two flights of stairs to go up so because of him I have no food this morning and I don’t know how I’m going to get any food because I’m self isolating to get a delivery to thank you very much to Sainsbury’s for letting me down I’ve sent emails to customer service complaint on Facebook Twitter and I’ve sent an email to the CEO of Sainsbury’s this is unacceptable for a driver to make a decision not to deliver your order when your self isolating there was nothing in his way there was no reason for him not to just walk up the stairs and let me collect my delivery guy was very hard to understand on the intercom he had a very strong for an accent and spoke very fast so I cannot believe I’ve been let down in this way especially when I’m self isolating so I wouldn’t recommend Sainsbury’s Even though I’ve been shopping with them for over a year online from Scott Bryant”
“Compare to other shops Sainsbury London Northumberland Park Tottenham has rude, unprofessional most unhappy staff in the world
I would advise some of the managers under cover to approach that shop and if they received any greatings or help in the self check in I will give you 100£
Good luck”
“Smart shop app is replicating items. Last week 10x ketchup at £2.80!!! This has been going on for months. Hate to think how much punters have been overcharged. Tried to raise complaint for over week now. Even wrote to CEO. Rip off sainsburys.”
“Quality has gone down. Always delivers mouldy food and are now refusing to give a refund unless items are brought into the store. The store is miles away - kind of defeats the point of a delivery in the first place, especially when it's week after week. Don't blame your customers when you deliver a week's worth of fresh food that goes out of date within two days. Spoke to customer service and no one cared - they sounded bored. Sad to say it, but Sainsbury's has lost a lifelong customer this week.”
“i had a dreadful experience in sainsburys last week with my 21 yr old autistic daughter, they refused to let her buy tobacco, refused to accept her medical card, her passport on her phone, i am her carer and mother they refused to listen to me or let me take her to car and let me buy it. i asked to speak to manager who was totally useless and admitted he knew nothing about autism . he stood there in silence said and did nothing when she had a panic attack, crying, shaking , collapsing.
we were left in front of the counter with people queuing up , no suggestion to move us to quieter area of the store, no offer of a chair, tissues or water. i had to shout to get her a chair. then asked for tissues but luckily i had some on me. i shouted please can someone help me and get her some water. they came with a bottle of water and were going to charge me for it, the young lad behind the counter paid for it. what sort of disgusting behaviour is that. no first aider was offered either. they did nothing whats so ever to help me. shame on you leamington spa sainsburys. i complained to head office , but just got a call saying we saw it on cctv and have dealt with it, wouldnt say what.
we will not buy anything from there again, absolutely appalling and im left to pick up the pieces a week on shes really still upset, she hardly goes out of the house and for this to happen totally shocking”
“There seems to be no way to complain about poor products, no email addresses any more so called their misnamed Careline 0800636262 the person who answered just didn’t listen, didn’t care, wasn’t interested in the batch number, barcode or even where the store was, Kidlington, just said it had been over 48 hrs since I’d picked this up from the click and collect so couldn’t (clearly didn’t want to) do anything about it. I’ve spent a lot of money there, they’ve lost my custom !
If it worked I’ve attached a photo of the pizza with barely any topping.”
“Don't use their on-line delivery service if you have a hidden disability or illness unless you are "clinically extremely vulnerable" and shielding. They will dump the crates outside your door and expect you to bend down and put them in your own bags (which they can't touch apparently). Depressing experience when you already feel vulnerable and isolated and are lacking help and support. I previously had orders from them for over 20 years and until relatively recently would have recommended Sainsbury's, but no longer. This was the straw that broke the camel's back. Will never order on-line from them again, nor recommend them to anyone else.”
“I did not expect such a disgusting attitude during such a difficult period for everyone. I am in isolation with a confirmed covid diagnosis. I ordered food in Sainsbourg online, indicated that I was on self-isolation. The driver came and called the intercom and told me to go down to the street for groceries. I live on the second floor in a three storey building. I explained that I have a covid and that I cannot leave my apartment. The driver said that he, too, would not go upstairs for safety reasons, and left. I want to note that I live alone. I called the indicated phone number and they promised me to investigate the situation and call back. After 2.5 hours they called me back and promised to bring my groceries in the evening. At 7 pm I called again .. the same person told the version of what was happening on behalf of the driver who arrived in the morning (this version is the complete opposite of the truth) and assured me that before 11 pm I will definitely receive my order. I did not receive the order, I waited until 2 pm the next day. I called and demanded to return my money, the order was for £ 160. I was told that they were sorry that it happened and they would return the money to me within 5 days! This is just a mockery! Bear my story in mind if you want to order food in Sainsbury.”
“Lousy choice of food goods. Keeps referring me to offers instead of listing what I`ve asked for. Much, much too many Fairtrade items and nowhere near enough home produce. Quality of food is poor especially their fruit and veg. All of it underipe. I don`t want to buy an item for a week hence. I need it when I buy it. So sad, as Sainsbury`s used to be top quality.”
“Stanmore store - staff threat full towards customer. One rule regarding mask for them and another for customers. Staff Screams and shouts at customer in front of other people. No respect for customers. Spend around £400 shopping their each week but after the service I received at Sainsbury’s Stanmore this week I will no longer be shopping at Sainsbury’s anymore as customers are not valued. Staff needs training of customers services and training regarding their bad attitude.”
“Disability-phobic manager PETER at the Streatham Common branch in SW London told me that they have the right to deny people with disabilities entry because "we are a private company, we can choose who we let in".
So heads up that if you have a disability, your business is NOT wanted here.
i made a formal complaint which they simply ignored. I made a subject access request for CCTV footage to support litigation and they claim there is none!
When I called up to ask how I could escalate my complaint since they had failed to respond to it, they said "nothing".
Today they are denying entry to people with disabilities, what will it be tomorrow, no gays, no blacks, no jews?”
“I'm isolating as I have covid in the house. Booked a delivery slot, received an email on the day of delivery with the delivery time (1hour) . No delivery arrived. When I called I was told that this happens from time to time, it's called a 'ghost order'. It means I can se it, their system can see it but it isn't passed to the branch.
As this is their error and I am isolating I assumed that they would resolve it, nope, my ony option is to book another delivery slot a week later!
This week, as I was irritated by this I cancelled my order and emptied that basket which is clearly showing as empty. I've just received an email advising me of the delivery time and an invoice. Sadly I've already had the lot delivered by another supermarket.
Terrible service.”
“There were no shopping baskets available at all when entering the store.
Hardly any items were on the shelves, no 4pint semi skimmed milk on the shelf, and a member of staff told me abruptly and without stopping that: “we haven’t gone none”.
There were plenty of staff around, including the store manager, all on the shop floor, yet nobody was replenishing stock.
Not one of the SEVEN staff members that I saw, including the store manager, were wearing name badges.
Cages and cardboard were blocking aisles and the items on the shelves from being reached.
Something had been spilt along the floor (stretching at least 5m) and had been left, no warning marker by it and staff were aware - including the store manager, as they were walking through it when he and at least FOUR other members of staff were looking for a handset to assist a pretty, young female customer, who came to collect her Argos order!! So it was sod all the other customers; who would slip, fall and injure themselves on one of the abandoned cages, left blocking the aisle, alongside the wet floor from the 5m long spillage, as long as most of the staff on the shop floor abandoned their posts, to find the handset!
I have collected Argos items from there many times, almost half of the time, the handset was not where it should be, yet no such palaver was made of it, I have simply been asked my name and what the item is, then my item was found for me by ONE staff member, using common sense in just a couple of minutes! So why they all had to faff about and dangerously abandon and neglect cages, a long spillage, not move baskets from the till area to where customers need them when they enter the store, etc, is just lazy, extremely unprofessional and utterly incompetent.
There was one member of staff on the checkout and when one of the two self scan tills required a member of staff (as they usually inevitably do!) that customer was left waiting for at least 8 minutes from when I started to time it. This was NOT through lack of staff. It was extremely poor management by a very unprofessional manager.
The staff who were rushing around trying to find the Argos handset, including the store manager were NOT maintaining social distancing from customers or each other. (Being close enough to customers/each other that they could hug!)
I have worked as a mystery shopper in the past and if I had been asked to do a mystery shop and ask a question of a staff member, like I actually did today, then Sainsbury’s head office would have been receiving an extremely unfavourable report of their Warmley Hill Local, Kingswood, Bristol, BS15 store!”
“Tried to purchase a cooked chicken from the deli counter today at Sainsbury’s in Ashton (Bristol) as they were lined up ready to go.... however I got advised that it’s illegal to buy a cooked chicken before 10am....!?!!? .... Amazed as i was... apparently this is true!?!?... even though the till staff we’re unaware of this legislation??.... wow... he world we live in is absolutely madness.... although!.. was this staff laziness or was it just “Fowl play”🍗🤷🏻♂️..?!.... maybe I should of asked for 10 cooked chickens!?! ££?....incompetent business at its worst....”
