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Sarah Raven Reviews

2.9 Rating 112 Reviews

45 %

of reviewers recommend Sarah Raven

Company Reviews

2.9

Based on 112 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Read Sarah Raven Reviews

About Sarah Raven:

Sarah Raven’s Kitchen and Garden is the online shop from the renowned TV presenter and garden and food writer Sarah Raven. We are a well-established company who sell all you need for a beautiful and productive garden. Our range is unique because Sarah’s expertise and passion is behind everything we sell. Sarah trials all the products in our range, from the veg seeds to the cut flower plants so only the very best performers make it onto our website. We also stock a range of best-selling exclusive products that you won’t find anywhere else.

Visit Website

Phone:

0845 092 0283

Email:

info@sarahraven.com

Location:

1 Woodstock court Blenheim Road
Marlborough
SN8 4AN

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Sarah Raven 4 star review on 29th December 2022

Sarah Raven 4 star review on 29th December 2022

Sarah Raven 5 star review on 9th June 2022

Sarah Raven 4 star review on 7th June 2022

Sarah Raven 1 star review on 21st May 2022

Sarah Raven 1 star review on 21st May 2022

Sarah Raven 1 star review on 8th August 2021

Anne Marie McKirdy

3

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. I ordered a gift set of tulip bulbs in September for a friend's birthday in November. They were apparently in stock and due to be delivered within 2 weeks. When I hadn't heard anything by the beginning of November I contacted them and was told the order would be despatched within 2 weeks. Now I have had a very brief email saying they have cancelled the order completely. Short apology with no offer of any sort of compensation. Extremely disappointed. Have found them in the past to be pricey and slow to deliver but products are nicely presented so ordered again as I wanted a special birthday present. I will certainly not be buying from them again. There are plenty of other companies out there who, even with the difficulties associated with covid and brexit, can supply high quality products in a timely fashion. Would advise anyone to avoid this company.”

Posted 2 years ago

“Sarah Raven customer service is woefully inadequate and the bold claims made about delivery dates appear to be works of fiction. I feel so sorry for the staff left to deal with disgruntled customers like me.”

Posted 2 years ago

“Having ordered my bulbs in September, I received delivery of part of the order at the end of October. No explanation was provided as to the rest of the order and I had to ring customer services to check whether there was an error. I was advised that orders are sometimes split, although the person I spoke to was unable to provide an explanation as to why. We are now in November and my pansies and bulbs are sat awaiting the delivery of the remaining tulip bulbs to complete the mixed display promoted in the catalogue. The catalogue is very seductive, but I won’t be ordering again - deliveries are just too slow.”

Posted 2 years ago

“This company has a truly baffling approach to customer service. I ordered some live plants that were due to arrive in mid-September. They arrived a month late, and there is literally zero communication from the company about why that was or when my order would arrive. I called them up (twice!) and was told by the first person: "We did send you emails notifying you." (They most certainly did not, and yes, I checked my spam.) The second time I phoned to chase my order I was told they "turned off" the notification emails .... ? They wouldn't explain more about that. Neither of the people I spoke to seemed to register any issue or problem with the fact I was using my own time to chase an order that was a month late. I understand that sometimes live plants may not hew to a pre-determined timeline, but notifying your customers of when that my be is quite literally the least you can do? Don't waste your time (literally) with this company.”

Posted 2 years ago

“The catalogue and accompanying information is fine- prices are high and promised delivery looks reasonable. However for the second time this year actual delivery (tomato plants and autumn planting bulbs) is far too late. I won't be bitten again- there is plenty of competition in this market so I imagine there will be lots of other departing customers.”

Posted 2 years ago

“Expect a long wait for bulbs that the website says are in stock. I have had this problem with plants ordered from Sara Raven in the past too and by the time they arrive the ideal planting time has passed. As many others have commented SR quick to take payment, but very slow to deliver. Customer service has declined significantly over the past couple of years despite assurances from Sara Raven that this would improve.”

Posted 2 years ago

“Quick to take payment, slow to deliver. Delivery dates advertised are not to be trusted. 4 weeks from placing my order and customer service unable to tell me when I might receive even 1 of the items. If my name was used to promote this Company, I would be embarrassed!”

Posted 2 years ago

“Very dissatisfied with the order I received. As an enthusiastic and good gardener hardly anything has survived despite my best efforts. I will never purchase from her company again. A complete waste of time.”

Posted 2 years ago

“Ordered cafe au Lait royal dahlia (3tubers) One of the tubers has just flowered and it is not the colour I expected”

Sarah Raven 1 star review on 8th August 2021

Posted 2 years ago

“Price of some of some seeds is ridiculous. £5.50 for 25 Broccoli Apollo seeds? Pelargoniums listed as young plants for £10.50 are little more than rooted cuttings. Used to be a big fan but will shop elsewhere now”

Posted 2 years ago

“Shocking quality… two ordered in two days & both shocking. Three dead tomatoes & three nepita … two pots fine, third pot contained nothing but a wort… dreadful.. simple appalling quality”

Sarah Raven 1 star review on 1st July 2021

Posted 2 years ago

“Avoid .shocking service .missing plants .poor quality.and lie after lie when they do reply .now email is blocking replys”

Posted 2 years ago

“Ordered plants, no delivery, no response to emails to ask about delivery, 6 weeks on managed to get through on the phone after a 15 minute wait to be told my plants were out of stock. Had to ask for a refund! Awful customer service and awful communication. Won't be using them again.”

Posted 2 years ago

“Plants ordered and paid in March & April Still waiting 🤨 No communication until I had to phone mid June Won’t be using this company again”

Posted 2 years ago

“Placed an order for 2 plants on 19th of April with at the time delivery was stated to be early May. No plants arrived and not contacted to say why. Expected delivery date now been change 6 times and only found this out by looking at the plant that I ordered on their website. Did email and got an auto response saying they too busy and don't expect a proper reply for 10 working days. Tried looking on their website which now says I haven't placed an order along with message saying they had website problems so doing new website and hope to sort soon. When finally did get hold of someone, all I got was delay is due to weather. Feel that they are not looking after their customers and no customers support yet I am still getting their emails encouraging me to order more plants. Would be nice to get the once I ordered 1st”

Posted 2 years ago

“A friend ordered a gift collection of narcissus at Christmas. When they arrived, late, they were wet through with small insects in them. Managed to salvage a couple but very disappointed. A friend had to use social media to get the customer service to do something. Tried them again for some vegetable seedlings & only part of my order arrived with no explanation or expectation given as to when I will receive the rest of my order. Their catalogue is impressive but the customer service is absolutely appalling.”

Posted 2 years ago

“Really bad experience in all departments. Ordered 3 plants in Jan to be delivered in season (early May). Plant pots arrived all broken, basically as a bag of loose soil. Called customer service for refund and was told to send an email with evidence/ pictures, sent those with auto reply stating that due to period of extra busyness, we will respond in 9 working days. Got no response and still chasing for full refund. They are happy to take your payment but no responsibility to deliver with quality. With pandemic now being with us as a daily thing, that can’t be an excuse for lower product and customer services quality anymore.”

Sarah Raven 1 star review on 4th June 2021

Sarah Raven 1 star review on 4th June 2021

Posted 2 years ago

“I placed an order on 24 September for 2 terracotta bulb bowls (website now stating that these won’t be available until March) despite one phone call and numerous emails as they are no longer manning the customer service line. Additionally I placed an order on 9 November for 3 zinc planters and have still not received them despite emailing the customer service line and being advised I should receive them in the middle of December (website now showing that they won’t be available until January. Shockingly poor customer service. Other companies have coped well but not Sarah Raven. Most disappointing.”

Posted 3 years ago

“Having been a customer for years I'm disappointed - ordered £150+ with of bulbs in total and an order for a 90 bulb collection was not delivered (although all paid for). Now told that that collection is out of stock... spent a month preparing ground for it. When I contacted them the first person I spoke to didn't seem interested - not even an offer of a refund! Value of bulbs is 46.50... called again and wanted to know how they are going to resolve it. Apparently 'someone from senior management is going to call me'. I hope so. Its put me right off after so many years.”

Posted 3 years ago

“I've bought from sarah for the past 3 years not had any problems till this year, and I'm very dissatisfied I've spent over £150 on various plants most of which did not yeald any flowers at all the others were poor and only gave me small amounts of blooms, I had other plants from other companies which performed very well. Also having ordered bulb compost. grit and other items back in sept I have to press only received 1 item, disappointed that I'm not getting replies to emails , I'm aware this has been a difficult year but I feel sarah raven has not given good service this season. Wont be ordering again as I feel I've spent a lot of money for very little or in the case of my compost order NOTHING. sad you cant reply to my query emails.”

Posted 3 years ago

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Sarah Raven is rated 2.9 based on 112 reviews