“I got my phone case from the Lidia collection and absolutely love it!
The only annoying thing was that I had to wait 2 weeks and that I never got any updates on when the item was shipped, it just arrived randomly one day.
3 days later I got an email to say it was on its way yet I already had the case.
Other than that the quality and design of the case is amazing!”
“I placed an order that took over 2 weeks to come when the website states 48 hours first class Royal Mail delivery! After emailing several times and sending an Instagram DM, I received no reply. Then to top it off, when my order finally arrived, it was the wrong item! Looked nothing like the pictures... have since emailed and sent another DM and have received no reply. Will never be ordering from this site again, appalling customer service and are advertising false goods!”
“It’s mid November and I placed my order in August, I’m still waiting for the refund of the items I did not receive. Absolute joke, I definitely would not recommend. Don’t care about how large or little I spent, it’s the principle 🤣😴”
“Lies upon Lies. Ordered a phone case and it apparently was shipped on Tuesday. On their website it states once dispatched it will arrive via Royal Mail 48hrs. However this is not the case. 3 days passed, and i emailed them and did not get a response. Couple days later, they sent another email saying that it will be dispatched again.The service they used does not allow you to track your parcel. It took forever for it to come. Once it did, the wrong item was sent. I emailed customer service several times and no reply. This is honestly a terrible company. Their customer service is non existence. They will happily take your money and not take responsibility for their error. Would advise anyone who is thinking of supporting and purchasing a case to not to.”
“DO NOT BUY FROM THIS COMPANY- THEY TAKE YOUR MONEY SEND YOU THE WRONG ITEM THEN DONT REPLY TO YOUR EMAILS, RECIEVED THE WRONG CASE 5 TIMES THEY ARE A SCAM!! EVEN THOUGH THEY AGREED TO A REFUND NO REPLY AND NO REFUND!!!”
“Didn’t even get my order so not gonna write a good review never arrived and awful communication with customer service would never recommend to anyone
0/10”
“Honestly one of the worst companies, I’ve ordered twice from this company and both times I’ve had no correspondence. The first time my case didn’t turn up and I had to chase it & this time I’m still waiting for a response from them as they have sent me a phone case for the wrong model phone even though I have ordered the correct one. Really bad customer service & won’t be ordering again or paying my Klarna until this is sorted. Really really unhappy.”
“I really love the case but the customer service communication could be improved. My tracking never updated and the case suddenly turned up and now I get emails 10 days later. The case wasn’t that well protected in the packaging so surprised it didn’t break but in terms of the case, the quality is really good.”
“I have shopped here twice now and very impressed with my orders. The packaging is lovely and my order has came the same as the picture. Website has so many options to choose from. Would recommend”
