Name: Sastaticket.pk
Rating: 4.44

“The worst customer service in this entire world with zero customer service.”

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Helpline pe koi call attend ni krta bht call's ki”

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Posted 2 months ago

Hi Kainat. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“very poor pathetic seevice. Its my last time using sasta ticket. The only reason I eas using serne air was due to good customer support but in crisis situation if you cannot timely respond not sure how and why should a customer trust you.”

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Posted 2 months ago

Hi Shoaib. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“The bus was cancelled by Daewoo...yet despite my written request (by what's app) refund was not g9ven to me. This is very unprofessional and npt in line with best practices. Will never recommend this platform to anyone in future for buying bus/plane tickets.”

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Posted 2 months ago

Hi Tehmina. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Bough a ticket yesterday. Needed to cancel it due to a family emergency. It was to leave 10am 9th May, tried all night through all ways: Whatsapp text, helpline calls (around 20), and chat support to no avail. Pathetic service. Why can't I just automatically cancel?”

Helpful Report

Posted 2 months ago

Hi Hammad. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Apart from the wait, even when go ahead was given to cancel the bookings, a delayed response for consent was still asked for absurdly. Moreover, giving customer not the option to cancel bookings is what caused much mess for both ends.”

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Posted 2 months ago

We apologize for the inconvenience. We request that you share your booking details at support@sastaticket.pk and we will definitely look into it.

Posted 2 months ago

“Absolutely pethatic response time .”

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Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“First of all, you people do not answer calls in emergencies and do not refund even after asking for a refund. Due to compulsion, I have cancelled my ticket but my ticket was not cancelled nor did I get my payment back. It has been a very bad experience. I would like to tell everyone to never purchase tickets from a cheap app.”

Helpful Report

Posted 2 months ago

Hi Asad Ullah. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“unfortunately my flight was missed due misshap yesterday, but there is no proper refund policy. Now I have loss of Rs 20000.”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Today I called on customer care several times, only to know if the flight which I booked is still going to operate as per schedule...but in vain many a times only the pre-recorded messages were played and finally asked for call back request, although I did request for call back by clicking #1, but no one called back, then I went to Sasta Ticket office at Bahadurabad Karachi, to my surprise they told me that this office has no customer care facilities, but one duty officer was very kind and he connected me with sast Ticket customer care and the represented online mentioned that he will try to connect with whatsApp. When I came back home I found the messages [07/05, 21:45] Sasta ticket Wattsapp: Dear Valued Customer, Welcome to Sastaticket.pk! I hope you're having an amazing day! My name is Muhammad and I'll be assisting you today!👋 [07/05, 21:46] Sasta ticket Wattsapp: Let us check, stay connected with us. [07/05, 21:54] Sasta ticket Wattsapp: As per your order ID *4106506,* please be informed that your flight is confirmed and on time as of now. [07/05, 21:54] Sasta ticket Wattsapp: As requested, please note the cancellation charges for Serene Air ticket(s) booked under order number *4106506* : *- PKR 3,500* per ticket, per sector, for cancellations made more than 4 hours before flight departure. *- PKR 5,000* per ticket, per sector, for cancellations made within 4 hours of flight departure or in case of no-show. - No refund is applicable after *29 days* from the flight departure date. Tickets will be valid until the 29th day after the flight departure, and penalties are charged per passenger per segment. NOW I SIMPLY WANT TO CANCEL THE TICKET AND GET THE REFUND. KINDLY GUIDE ME HOW CAN I GET MY MONEY BACK. REGARDS, UNSATISFIED PASSENGER., I tried to contact on phone, on WhatsApp, by email but no response. Shahid Chiragh”

Helpful Report

Posted 2 months ago

Hi Shahid. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“When it was booking time they have been very prompt but stopped responding when there were changes required to the booking.”

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Posted 2 months ago

Hi Asad. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“You just connect with them and forget, they take a whole day to reply to single message.”

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Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“I am contacting sastaticket to cancell my air ticket but no reply from their app, Gmail and as well as from helpline.”

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Posted 2 months ago

Hi Nasir. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Didn’t respond on WhatsApp. Didn’t respond on call. Didn’t respond on chatbox. Didn’t respond anywhere. It’s been 8 hours now that I’m trying”

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Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Bulkil bekhar sarves hen aap ki ticket Leni ki baad bi pese deni ki baad bi ticket nahi bajhe aap ni”

Helpful Report

Posted 2 months ago

Hi Aijaz. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“I couldn't travel to islamabad due to airspace closure. I am currently contacting but unable to recieve any information. Need to reimburse my both tickets please.”

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Posted 2 months ago

Hi Burhan. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“According to your title, you are not sasta. I bought the same ticket from Air Sial app on 17075 which you were selling on 19500 ..... I have found that you guys are making fool to normal human being. You are fraudulent, because you are taking credit card charges also, wow unbelievable. I will never suggest anyone to use sastaticket anymore, they are not susta. Thanks”

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Posted 2 months ago

Hi Owais. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“No response”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Worst refund policy which said that it will refund in 7 to 10 days but they never do that and alway reply with that it will take 24 to 48 hours but nothing will they do and any action they take they just tell what you want to hear but never do their work”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Not on time departure. Must close this app. Bus operator is not willing to act as mentioned time on app. It tentamounts misrepresentation to me and lost my precious time.”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sastaticket.pk Reviews