Name: Sastaticket.pk
Rating: 4.44

“first of all the helpline number isnot answering and secondly i want to refund my ticket but there was no one to help me neither the Bus station nor your helpline very poor shame on u people”

Helpful Report

Posted 2 months ago

Hi Momin. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“My confirmed ticket was cancelled by mismanagement of Mr. Muneeb of your company and I was left helpless along with my wife for 1 day at Lahore on 28/04/2025”

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Posted 2 months ago

Hi Kanayalal. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Very poor service. It's my 2nd bad experience with Sasta ticket where my ticket was cancelled just 1 hr before departure and same lame excuse of technical fault in bus. When you are travelling with family and you have to face such issues I don't think you will ever consider that pathetic service ever again...”

Helpful Report

Posted 2 months ago

Hi Fayyaz. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“The customer services took 1 hour to tell me someone would call me. All I want is to change my flight. This should be something simple.”

Helpful Report

Posted 2 months ago

Hi, we are sorry for the trouble caused. Please share the information with us at support@sastaticket.pk so that we can look into the matter.

Posted 2 months ago

“I booked my ticket with order ID 4086385 and requested a reschedule for May 2, 2025. I was told to wait for a call since my ticket was booked, but I never received one. After that, I was informed that a representative would call me, yet still no call came. When I reached out via WhatsApp, I was met with the same frustrating 20-minute wait. This behavior from SastaTicket is both unprofessional and ridiculous. I have always purchased tickets without issue, but having to change my ticket and facing this kind of service is incredibly frustrating. This situation is unacceptable.”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Ab sasta ticket ki service biljul bakwas ho gai h, pehly sb kch behtreeen th, whatsapp pe time s msj ka jawab dety th ab asa blkl nh h”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“bad experience, bad refund policies.”

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Posted 2 months ago

Hi Farooq. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“There is hidden charges it's shows 17500 but when I booked it's changed 19500,”

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Posted 2 months ago

Hi Umamah. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Very bad service”

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Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Not responding immediately”

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Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“I purchased ticket from Lahore to Islamabad on the same day I want to change time. They refused directly.”

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Posted 2 months ago

Hi Ghulam. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“U r denying in resolving the issue. Bank clamesthat amount transfered. U say amount received what the hell this is I start telling story to each rep again from last 15 hours. But no solution. Order#4074810”

Helpful Report

Posted 2 months ago

Hi Zahid. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“on 25/4/25 at 2:30AM I booked 6AM tickets from Faizabad to Lahore on reaching bus stop bus attendant said this booking is for 26/4/25 and there is no refund/change policy so I bought 2 new ticket because my family was with me. latter I called sasta tickets help line same answer no refund policy with in 24 hours. but my question is why your ap change date at that time I thought this tickets is for today 6AM but actually that was next day tickets and I waist my and paid double amount Tue to tickets waist. There should be refund/change policy and please highlight my concern. please return my amount which you didn't facilitated too disappointed 😞”

Helpful Report

Posted 2 months ago

Hi Asif. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Respond received after 2 hrs so it was useless.”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“If the bus isn't going today, then why are you delaying the refund? Since the bus has been canceled, I expect an immediate refund. Any delay in processing it is unreasonable and unprofessional.”

Helpful Report

Posted 2 months ago

Hi, we are sorry for the trouble caused. Please share the information with us at support@sastaticket.pk so that we can look into the matter.

Posted 2 months ago

“Very slow support. They initially reply in more than an hour at least, and then after 1 response they reply after many minutes. And if you are a little bit slow to respond, they will end the chat. Useless chat support I have ever encountered.”

Helpful Report

Posted 2 months ago

Hi Faiz. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Poor service at complain backend No responce on call on helpline my flight cancelled and they are unable to refund my payment since 15 day”

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Posted 2 months ago

Hi Adil. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“I have been trying to reach your UAN number since yesterday, but there is no dial tone. I also called 021-38892203, but after a long wait, no one answered. Please call me back as this matter is very important. Regards, Jamal 0333-4330095”

Helpful Report

Posted 2 months ago

Hi Jamal. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“No reason,”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“No response from last 12hrs”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sastaticket.pk Reviews