Name: Sastaticket.pk
Rating: 4.44

“No Answer properly ,”

Posted 1 month ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“(1): SastaTicket.pk is totally unreliable! I booked two tickets — one visit visa and one local — and they booked both as one-way. No support, no refund, no return ticket. Stay away!" (2): Customer service is a joke. They promised a voucher for a return ticket and never sent it. Now they don’t even answer calls. Worst experience ever!" (3): Booked tickets from Faisalabad to Bahrain. Made a mistake, contacted support, but they ignored me after taking the money. Scam-like behavior!" (4): Lost money and time with SastaTicket.pk. No responsibility, no proper help. Don’t trust them for international travel!" (5) "They ruined my travel plan. Gave wrong tickets, promised to fix it, and then disappeared. Extremely poor service!"”

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Posted 1 month ago

Hi Shoaib. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“I booked flight through you. Flight delayed for 5 hours. It’s not matter of delay but neither airline nor Sastaticket messaged well in time regarding rescheduling of flight. I arrived at 7pm on airport and they told me flight will be delayed till 1:30 am the next day. 7 hours waiting without not even offered water by the airline. Till 9:30 pm no responsible person was available to assist. Fly Jinnah counter the rep was totally blank. Very bad experience from sastaticket as well as Fly Jinnah airline. Next time I will never book through sastaticket”

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Posted 1 month ago

Hi Ali. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“The cs is very poor.”

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Posted 1 month ago

Hi Ali. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“You canceled the flight, but we are the ones facing humiliation. And now you're not even processing the refund. I'm calling your helpline, but no one is answering. When I message on WhatsApp, I get a reply after 5 hours. Every time I talk to a new representative and have to explain my issue all over again. This is extremely frustrating and unprofessional. This is the last time I’m booking a ticket from your website. I won’t use it again in the future, nor will I recommend it to anyone. In fact, I’ll advise those who are currently using it to stop as well.”

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Posted 2 months ago

Hi Ghulam. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“I had to modify the flight but it took me 4 hours to change the flight and im disappointed”

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Posted 2 months ago

Hi Tooba. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“Your service has considerably degraded. Poor customer service attitude, confused responses and lots of to and fro calling just to get a ticket refunded. Earlier it used to be one call solution and everything used to be sorted there and then.”

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Posted 2 months ago

Hi Hussain. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“I was frequently user of sasta ticket There was no service charges till few week before. Also you are charging the credit card fees more than other online apps. I am not being charged such as service fee by another online app and very little amount of credit card fees.”

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Posted 2 months ago

Hi Usama. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Your service has considerably degraded. Poor customer service attitude, confused responses and lots of to and fro calling just to get a ticket refunded. Earlier it used to be one call solution and everything used to be sorted there and then.”

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Posted 2 months ago

Hi Hussain. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Your service has considerably degraded. Poor customer service attitude, confused responses and lots of to and fro calling just to get a ticket refunded. Earlier it used to be one call solution and everything used to be sorted there and then.”

Helpful Report

Posted 2 months ago

Hi Hussain. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Very bad service poor. Response”

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Posted 2 months ago

We apologize for the inconvenience. We request that you share your booking details at support@sastaticket.pk and we will definitely look into it.

Posted 2 months ago

“I am contacting on yr WhatsApp last 2 days for my e-visa for ok to board stamp but no body reply nor phone number- if someone has one day or some hours for this than they cannot fly.”

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Posted 2 months ago

Hi Farooq. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Unreachable support”

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Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“poor perfrormance”

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Posted 2 months ago

Hi Kashif. We sincerely apologize for the poor performance you've experienced. Your feedback is important to us, and we are actively working to improve our services. One of our representatives will reach out to you shortly to address your concerns. Regards, Team Sastaticket.pk

Posted 2 months ago

“Dear Sastaticket.pk Team, I am writing to express my deep disappointment and concern regarding the handling of my recent booking made through your website which I paid by Credit Card. I received a booking confirmation, along with the PNR and ticket details, which indicated that my reservation was successfully processed. However, I was later contacted by a representative from your team, who asked me to pay an additional Rs. 7,000 — despite my booking already being confirmed and paid for. To clarify the situation, I contacted SereneAir directly and was shocked to learn that Sastaticket.pk had initiated a refund request for my booking without my consent. This is highly unprofessional and completely unacceptable. Once a ticket is issued and paid for, it is your responsibility to honor the booking especially when the customer has done everything correctly on their end. Requesting extra payment after confirmation, and then initiating a refund behind the customer's back, reflects poorly on your company’s integrity and customer service.”

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Posted 2 months ago

Hi Saira. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Very bed service but no comenment is booked tickets already cancelled very bed sorry very very bed”

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Posted 2 months ago

Hi Ranjho. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Three month have not yet recieved fund”

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Posted 2 months ago

Hi Muneeb. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“I have been trying to contact someone since last night, after waiting for a long I got cut off.”

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Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“No one pick calls .. email reply is after 24 hours seriously hopeless service. Either close it or increase team to offer service”

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Posted 2 months ago

Hi Laraib. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Not respond”

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Posted 2 months ago

Hi Farman. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sastaticket.pk Reviews