Name: Sastaticket.pk
Rating: 4.44

“I purchased four tickets but your customer care services official excused to provide me detailed tickets of each passenger separately. Therefore, I again request for separate ticket of Syed Fareed Ullah with complete details”

Helpful Report

Posted 1 month ago

Hi Syed. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“At the nick of time, the site stopped working, had to book ticket 3 times, but the order didn't come through... Created a lot of difficulty for me just when I was gonna leave...”

Helpful Report

Posted 1 month ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“Why you detect 1300+ as a service fee.”

Helpful Report

Posted 1 month ago

Hi Shoaib. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“the service is good regarding the online booking but the bus service was not good as the video and headphone was not available in the bus where as it was mentioned on the ticket that these are available as entertainment... and the staff was not too friendly, the public address system was very poor, even the passengers could not hear the DUA E SAFER, whate as staff was offering the dua, but due to poor quality or adjustment the voice was not hear able and could not understand able”

Helpful Report

Posted 1 month ago

Hi Shoaib. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“I purchase ticket from your platform and it shows when I was paying me paying that if you pay through 1bill invoice you will get 2500 discount but I don't get anything.”

Helpful Report

Posted 1 month ago

Hi Anas. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“Luggage option was not included in ticket charges”

Helpful Report

Posted 1 month ago

Hi Abid. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“I booked last flight of 13 May 2025 but I postponed my program and was trying to cancel my booking / flight but I couldn't manage and I have been charged full ticket without travelling. I tried on website, on sastaticket application, phone calls and chat rooms but no one was responding and the system was really poor to respond. I lost my trust. If possible kindly process my refund.”

Helpful Report

Posted 1 month ago

Hi Tariq. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 1 month ago

“My name is Ahmed Faraz, and I’ve been a loyal customer of Sastaticket for the past 5–6 years. Over this time, I’ve consistently booked both personal and family travel through your platform, and I’ve always appreciated the excellent service and responsiveness. In fact, I’ve recommended Sastaticket to several friends and family members, many of whom have since made the switch from traditional travel agents. Just last month, I booked tickets for my mother, wife, and daughter and, once again, had a smooth and pleasant experience. However, I’m writing to express concern regarding a recent booking I made for myself to Istanbul via Fly Dubai. Unfortunately, the customer support experience this time has been quite disappointing. I’ve been trying to connect with your team for the past week to discuss and finalize this booking. Each time I managed to get through, the call disconnected mid-conversation, and I didn’t receive clear responses to my queries. Despite this, I went ahead and booked the ticket through the app, still unsure about some travel-related concerns. Since then, I’ve tried reaching out again multiple times—at least 15–20 calls over the span of three hours—with no success or follow-up from your team. As my travel date is approaching (Thursday), I urgently need assistance. I kindly request that you connect me with the appropriate person or team who can help resolve this matter promptly. Here are my booking details for reference: Order Number: 4120778 Ticket PNR: EHN7YK Thank you in advance for your immediate attention to this issue. I look forward to your swift response. Warm regards, Ahmed Faraz ahmed.faraz23@gmail.com 0333 2264811”

Helpful Report

Posted 2 months ago

Hi Ahmed. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Your call center response is very very poor”

Helpful Report

Posted 2 months ago

Hi Naveed. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“By my own I kept on checking my flight status and just got to know my flight got cancelled and now expected it tomorrow morning, u shown no professional responsibility to take care of ur customer”

Helpful Report

Posted 2 months ago

Hi Saqib. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“I cancel the ticket but No informatiin come to me for it as of now.”

Helpful Report

Posted 2 months ago

Hi Majid. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Me aswell as my family has been a loyal customer of sastaticket since 2021 yet the service provided this time has been extremely disappointing Charging 1300 something per ticket as service fee is a huge scam And more so to add when i got 1200rs discount on using online pay i still got charged for the full amount what BS Tried calling aswell as contacting online but no avail Good bye you have lost a customer Also ill be making sure to add a review on Facebook on the voice of customer to let everyone know that sastaticket has lost its credibility”

Helpful Report

Posted 2 months ago

Hi Umar. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Not efficient”

Helpful Report

Posted 2 months ago

Hi . We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“"Your refund policy is outdated and unfair. Making someone wait up to 10 days for their money after a cancelled flight or bus adds unnecessary stress, especially for those who can’t afford delays. Please improve this."”

Helpful Report

Posted 2 months ago

Hi Husnain. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“the people in support are actually very nice. the system to get to them is so slow. it takes hours to get to an agent on chat and quite a long wait time for calls. once you get to them it's smooths sailing but before that its a pain.”

Helpful Report

Posted 2 months ago

Hi, we are sorry for the trouble caused. Please share the information with us at support@sastaticket.pk so that we can look into the matter.

Posted 2 months ago

“The refund was supposed to be transferred in 25 days but after 50 days it’s still not transferred.”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Max. Responding time”

Helpful Report

Posted 2 months ago

Hi Waqar. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Unprofessional Staff”

Helpful Report

Posted 2 months ago

Hi. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Pathetic customer service. Cannot say enough that no one can further to help you just stick on the scripted rebuttals.”

Helpful Report

Posted 2 months ago

Hi Umair. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

“Very slow response over call and Whtsup, No guideline provided for the incomplete payment, which has created hel lot of issue and emabrasment for me”

Helpful Report

Posted 2 months ago

Hi Arshad. We sincerely apologize for any inconvenience you had to face and are continuously working on adding more features to make your experience better. One of our representatives will get in touch with you shortly concerning the raised issue. Regards, Team Sastaticket.pk

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Sastaticket.pk Reviews