Sastaticket.pk Reviews

Name: Sastaticket.pk
Rating: 4.44

4.4 Rating 20,593 Reviews

86 %

of reviewers recommend Sastaticket.pk

4.4

Based on 20,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ticket booking is not updated accordingly to airlines seats availability”

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Posted 4 months ago

“Cannot get any touch with any representatives for refund. No option to talk to someone on helpline. WhatsApp number is taking ages to reply. Refund is taking upto a whole month to get processed”

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Posted 4 months ago

“Slow responses, have been waiting for a long time. Representative does not understand English properly”

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Posted 4 months ago

“Airline cancelled our flight and we didn't have enough time to reschedule. Sasta ticket team didn't offer any option to reschedule, we have constantly call support to get our ticket resceduled only to find our the timing is completely off had to cancel it. No proper communication has been made no email or call is received upon the status. Eventually I had to buy tickets again. Still my money is stuck with sasta tickets I don't know what is going on”

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Posted 4 months ago

“Leave issues without final resolution, keep in uncertainty.”

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Posted 4 months ago

“I had just started communicating, haven’t closed anything and you are asking for feedback . Usually it happens when you provide a service first floored by feedback”

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Posted 4 months ago

“I have booked two times of Daewoo Bus service from Karachi to Rawalpindi and on your app it is mentioned LED service but in reality it was not.”

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Posted 4 months ago

“This was the first time I had booked a ticket through your platform and I was left unsatisfied when I came to know that my Pre Booked fight is cancelled.”

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Posted 4 months ago

“services are not good, staff behavior is also not good”

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Posted 4 months ago

“Told the guy I am here and respond to him within 5 mins but now I have to wait 20 mins to 1 hour for the response.”

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Posted 4 months ago

“Online portal is not working for cancellations and your help line response is poor Have to visit the office in person to resolve and do the cancellations”

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Posted 4 months ago

“No one picks call nor message back on time no matter what.”

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Posted 4 months ago

“I would appreciate a timely response. Flight cancellations are a big deal for customers, we’re travelling for work, to see an ill family member. Secondly, Serene air, is a terrible airline, it cancels so many flights and update the passengers late at night. There’s just an apology offered and the passenger is left on their own, searching for options desperately to reach their destination on time.”

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Posted 4 months ago

“My flight was canceled, but I neither received an email nor a message from the company or Sasta Ticket. When I went to the airport with my family, I found out that my flight had already been canceled. I then tried to contact Sasta Ticket, but at first, I couldn’t get through. When I finally did, they told me that flights were available in the morning and evening the next day and that I would be adjusted accordingly. I asked them to book me on the morning flight. However, even after two hours, my booking was not confirmed. When I contacted them again, they replied that no seats were available. I then asked them to book me on the evening flight, but by that time, all the seats had already been reserved. Additionally, I was not informed that converting to the same airline would not require an extra payment. Instead, they first canceled my previous order and then booked a new one, charging me an additional PKR 9,285. Later, when I inquired about the charge, they told me that the order was canceled at my request. Please tell me, is this fair? I am a regular customer, and I am extremely disappointed this time. I have been treated very poorly and received no compensation—only frustration and inconvenience. I am really disappointed.”

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Posted 4 months ago

“Extremely poor customer service and the app Cancel Flight Feature has been disabled remotely by Sastaticket but you will see it in Sastaticket app. When you click cancel you will get error. Sastaticket should remove this feature from your app or at least pick the call when someone calls you because most of the time it is urgent”

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Posted 4 months ago

“No repplly regarding flight cancellation & next flight booking”

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Posted 4 months ago

“Its hard to contact specifically when flights cancelled”

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Posted 4 months ago

“Its hard to contact specifically when flights cancelled”

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Posted 4 months ago

“Worst service ever. Whenever a bus gets cancelled, they don't inform us before hand which is so wrong.”

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Posted 4 months ago

“Refundable time given to customer is too long”

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Posted 5 months ago

Sastaticket.pk is rated 4.4 based on 20,593 reviews