Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,040 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,040 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service rubbish Useless bunch of South African women, they couldn’t care less.”

Helpful Report

Posted 1 year ago

“I set up direct debit for £ 99.50 a month, then I got a bill for more than twice the amount I had used, they had estimated my bill even though I gave them a meter reading the day I moved in . When I spoke to someone at Scottish Power they said there was not a direct debit setup and to set it up at over £200 a month ,I only used £72 they are money grabbing.One question why is electricity so expensive if all your electric is renewable, what as the cost of gas got to do with renewable energy? We are all been ripped off ☹”

Helpful Report

Posted 1 year ago

“You are all uncaring idiots offering no customer service whatsoever. After two hours wait abusive agent in CAPETOWN South Africa gave me abuse having never missed paying a bill in 30 years. South Africa. Are you kidding me. You really need to take notice of all these negative reviews and up your game. I am absolutely furious with all of you. Shame on all of you !!!!”

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Posted 1 year ago

“Complete con. Tariff rates are not detailed or explained anywhere. Customer service, both my phone and web chat is literally a non-existent dead end. I'll be going to Ofgem to form an official complaint. I'll also be bombarding their Smart Meter line too (who claim not to have any contact with customer service) on 0800 158 2092 - if you are experiencing similar problems then please do the same. IF YOU AREN'T A CUSTOMER ALREADY PLEASE AVOID AND SAVE YOURSELVES!!”

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Posted 1 year ago

“Sett of crooks not to be trusted don’t believe a word they tell you they will email you what ever they tell you blatant liars specially mark Emmanuel and feleina and Steven and Luren”

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Posted 1 year ago

“Thank u so much to that lady who helped me to turn my electricity supply on.and ring me back to see if everything gone fine.salute to u .thank u so so so so so so much”

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Posted 1 year ago

“Set of crooks not to be trusted”

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Posted 1 year ago

“Evil scammers. NEVER USE. Forcing me to pay £500 even though I had paid all my bills on time!”

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Posted 1 year ago

“My business electricity been cut off by Scottish power and told me igot estimate bill nearly 4000. And they told me when i pay they gonna come and open back in 48 hours Nearly 2 week no one come put my power back on. Im try contact with them and they keep giving me 14 different phone numbers And same thinks every day im try contact with them you have contact with SMERECONNECTIONNS team by eamil idid email them 2 days no one reply my email after 4 days i received other bill saying Igot other estimate bill is 1.800. And how igot other estimate bill my business closed for 2 week itry contact with them again today and iwant 55 minute to answer costumer service and phone is just cut off”

Helpful Report

Posted 1 year ago

“Where to start scottish power are a joke been trying since last year to get mistakes retifide ombusman involved they set out what scottish power had to do but they still havent done it all emailed ombusman again today .waited for two days before i got a reply from the chat today i replied still waiting for reply back cant get them on the phone they dont reply to emails . Rude customer service who are not even in the country they sendiing threatning letters despite saying the wouldnt do this trying to sort out their mess. Very angry now never known such a terriable company avoid avoid avoid if i could give minus 10stars i would”

Helpful Report

Posted 1 year ago

“They don’t answer the phone or they hang up. You can use the chat service you end up with a robot. They offer no negotiation on direct debits even when you are not using no where near the amount they say you have to pay. Absolutely horrific company!”

Helpful Report

Posted 1 year ago

“If I could put no stars I would useless company don't turn up when they say don't pick up phones and when they do the put the phone down on you”

Helpful Report

Posted 1 year ago

“Extremely difficult to contact and totally lacking in empathy or compassion”

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Posted 1 year ago

“The worst customer service I have been the unfortunate recipient of. They are useless.”

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Posted 1 year ago

“You have to give one star. They are absolutely terrible. I switched to Octopus and they will not take a final reading. Their wait times are over an hour and they actually send you an email if you try and use that way saying they just won’t reply. Honestly, do not use them, they are so bad I cannot believe they are in business.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“We've been with Scottish Power since we moved into the house 7 years ago. But, now customer service is absolutely awful. They advise you to use webchat, who in turn tell you to ring Scottish Power on 03452700700 which is a completely different number to the one that is on the bills. You try and ring them and the office is closed, even though they state Saturdays are open 8.30 - 1 p.m. All you get is a recorded message stating they are dealing with a large number of calls and the waiting time is in excess of 30 mins. then they state that the office is closed. I've sent emails explaining things, but never get replies. Not sure what they want there customers to do if they won't talk to them. If we didn't pay our bills they would be on to us straight away.”

Helpful Report

Posted 1 year ago

“The worst company I have ever delt with customer service appalling infact non existence, and this is ongoing long before pandemic. I have a fixed rate till next year and I have just been informed my direct debit has doubled . You have little or no chance of speaking to a human being as I have been trying for the past week nothing more than stealth theft”

Helpful Report

Posted 1 year ago

“They changed mine to pay as you go and I've been trying to tell them that I have Huntington's disease and I can't reach my meter at the very top of the cupboard and type in 20 different numbers and she just basically said that if I don't do that then I won't be able to top up I was mad and asked if I could get a key because that would be easier but she said no, I'm mad”

Helpful Report

Posted 1 year ago

“Same as every other review. Spent over 85 hours on the phone. Broken promises of returning calls over 50 Times. Each time the issue gets worse as no one will own the mess they caused. Now with ombudsman Worst days work I did going to this criminal company”

Helpful Report

Posted 1 year ago

Scottish Power is rated 1.1 based on 1,040 reviews