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Scottish Power Reviews

1.1 Rating 1,045 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

1.1

Based on 1,045 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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0800 027 0072

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info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Scottish Power 1 star review on 4th August 2022

Scottish Power 1 star review on 4th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have to give one star. They are absolutely terrible. I switched to Octopus and they will not take a final reading. Their wait times are over an hour and they actually send you an email if you try and use that way saying they just won’t reply. Honestly, do not use them, they are so bad I cannot believe they are in business.”

Posted 1 year ago

“We've been with Scottish Power since we moved into the house 7 years ago. But, now customer service is absolutely awful. They advise you to use webchat, who in turn tell you to ring Scottish Power on 03452700700 which is a completely different number to the one that is on the bills. You try and ring them and the office is closed, even though they state Saturdays are open 8.30 - 1 p.m. All you get is a recorded message stating they are dealing with a large number of calls and the waiting time is in excess of 30 mins. then they state that the office is closed. I've sent emails explaining things, but never get replies. Not sure what they want there customers to do if they won't talk to them. If we didn't pay our bills they would be on to us straight away.”

Posted 1 year ago

“The worst company I have ever delt with customer service appalling infact non existence, and this is ongoing long before pandemic. I have a fixed rate till next year and I have just been informed my direct debit has doubled . You have little or no chance of speaking to a human being as I have been trying for the past week nothing more than stealth theft”

Posted 1 year ago

“They changed mine to pay as you go and I've been trying to tell them that I have Huntington's disease and I can't reach my meter at the very top of the cupboard and type in 20 different numbers and she just basically said that if I don't do that then I won't be able to top up I was mad and asked if I could get a key because that would be easier but she said no, I'm mad”

Posted 1 year ago

“Same as every other review. Spent over 85 hours on the phone. Broken promises of returning calls over 50 Times. Each time the issue gets worse as no one will own the mess they caused. Now with ombudsman Worst days work I did going to this criminal company”

Posted 1 year ago

“Honestly, not even worth a 1 star. Worst of all time. They put you on hold for over 3 hours then hang up to say they are too busy so can’t answer. If you’re lucky for someone to answer, they just transfer you to someone else. If you finally manage to get them to send an engineer over, the engineer doesn’t show up. And they blatantly don’t care because when you call the next day, someone new picks up and they seem to not even care. They just repeat the cycle. Even when you say it’s an emergency and that there’s no power in Your house for 3 days and you’ve been trying to get help for the last 3 days. THE WORST OF ALL TIME!!!!”

Posted 1 year ago

“Scottish Power are a disgrace. We got behind in our payments, we called the Customer service department to change the tariff so as to pay off the debt. Even though we were told it was changed, days after they ignored this and put us on a pay as you go scheme, then they told us the direct debit was refused by the bank as our bank account was closed. Of course we called the bank and they said Scottish Power hadn't even applied for a direct debit. Even with all this information then refused to put us back onto the tariff. I have spent over 10 days sometimes 3 times a day trying to talk to them. They always say it is my fault even though we made the arrangement before the changed us over. They will not let us speak to anyone [manager]. As that is not their policy. They gave me different phone numbers that don't exist. They transferred me to departments to talk to people and I was cut off after 40 minutes. It is an absolute disgrace. As soon as we pay up we will leave I recommend that everyone does this. Don't go with Scottish Power.”

Posted 1 year ago

“I can honestly say Scottish Power provide the worst customer service I have ever received; I’m honestly serious. You have no choice but to call their hotline; and you will wait at least 30-45 mins on a good day. I usually am kept waiting between 1.5-2 hours. I am often cut off by their phone line before talking to anyone. Their chat function is laughable and again you will be kept waiting for an age before you can speak to a person rather than their bot. I was discouraged from raising a complaint about a legitimate failing on their end. Their reps gave me wildly varying information and they are making it incredibly difficult for me to move from a prepayment to a direct debit meter. Their app is faulty very frequently which has led to payments not going through so my energy cuts off regularly. I have a young family and have been brought to tears which how badly I have been treated in an age where energy prices are rising exponentially. I would urge any prospective customer of Scottish Power PLEASE to reconsider and use a different energy provider, they are honestly appalling.”

Scottish Power 1 star review on 4th August 2022

Scottish Power 1 star review on 4th August 2022

Posted 1 year ago

“Hello guys please don't be a customer of Scottish power they don't listen to you if you have a problem and you call them because you think they will sort it out for you it's gonna be like this they are gonna be like we cannot do anything to solve this problem for you or I am gonna transfer the call because I am confused on what to do or like during the call they are just gonna cut the call on your face without calling you back that's a shame and also I called them once and the staff wasn't even listening to me I tried to explain him the problem that I have with mu account but he was like I am really annoyed by you this was really rude.”

Posted 1 year ago

“They owe me money after closing my account. Still waiting 5 years later…”

Posted 1 year ago

“Poor service don’t answer calls even after waiting for 40-45 minutes in queue.. Pathetic 👎👎👎”

Posted 1 year ago

“They were actually good to begin with (even though when I moved to them 2 years ago when my agreed meter reading was not setup/was not applied as agreed - which resulted in me needing to call them multiple times, make a complaint and then for this to be done!! :( ) They have gotten a lot WORSE! AVOID!! They scared my mum (pension age) into an expensive tariff due to the energy price rises - leaving her no time to consider!!! That's disgusting! The last few months have been awful in communication, make false promises they DO NOT fulfill, their focus on making money off people/their need for expensive tariffs (trying to scam and make money off people in the time of crisis when they have promised to help people in such cost-of-living & energyprice rises crisis! Lies!!! Lies to entice people and get them hooked into expensive tariffs to make money of you!) AND their LACK OF TRUST and TRANSPARENCY where they have lied, made false promises they didn't fulfill is the worst thing for me -- this is the reason for me leaving them and moving to Octopus later this month! Thank god ! DO NOT go with Scottish Power DODGE A TERRIBLE ENERGY PROVIDER by going elsewhere - I've heard great things about Octopus by friends and associates!”

Posted 1 year ago

“the most thuggish organisation I have ever seen, no decent person can call them a company. I would never have thought in my life that I would come across such a thieving and incompetent company in the UK (I myself come from a post-communist sh*it*hole, but even there the worst company has better customer service and is more decent). For over half a year they have not been able to answer emails, phone calls, they have a chat room which is always off (which is operated by an external company from India, whose consultants do not know that there is a division into night and day tariffs), the only thing they can do is to charge amounts out of nowhere and without any basis. When I miraculously managed to make an appointment to speak to a consultant, the conversation was so infantile that it was a waste of time (texts like "maybe you wash a lot of clothes and that is why you have a large bill"? - ridiculous - the electricity bill in summer was three times higher than in winter with the heaters on!!!!). The only thing they can do quickly is threaten bailiffs and court costs. I will get away from them as soon as possible. I would not wish even my greatest enemy to have a tariff with them. I have paid all my arrears to them, but I am more than sure that a collection agency will come from these thugs, because they are such losers that they are not even able to check what is in their system. And yet they accuse me that it is my fault.”

Posted 1 year ago

“50p a kwh for electricity and 26p kwh for gas now 300 a month for gas and electricity for single person 3 bed semi they owe me about 4k from overcharging before these current price increases clearly they think they can do what they want as they are part of the globalist agenda”

Posted 1 year ago

“I've been a londlord for over 20 years with multiple properties, I deal with utility companies all the time but I've never been spoken to in such an agressive way as I have been the last two times I spoke to Scottish Power. All I was enquiring about was how to get the card prepay meter removed and a convential smart meter installed. The current meter was installed by the tenant thats moved out.”

Posted 1 year ago

“Absolutely disgraceful, have no words for how they treat you or operate. Impossible ro deal with 8 years of pure hell”

Posted 1 year ago

“Very bad customer services, no help no bill correct and billing me from the numbers they like. Not my given reading. So please avoid this company and pay what you used not for the whole street.”

Posted 1 year ago

“Disgusting company with incompetent people and nonexistent customer service.”

Posted 1 year ago

“AWFUL, AWFUL, AWFUL. Our issue is still ongoing with them from nearly 2 years ago. Taken to the ombudsmen who resolved completely in our favour and told them they needed to back date and change our tariff and were told to send a letter of apology and an additional £100 added to our account. Resolved with ombudsmen finalised with SP ombudsmen team two weeks ago and options of fair and different direct debit amounts available sent in a letter of apology and told to get in touch with our choice. Telephoned customer services who could not set up a simple direct debit and told me that if i was to do a direct debit would need to go onto a much higher tariff!!!! I have emailed the ombudsmen team at SP asking what is going on, yet no reply at this time. However have now been recieving daily phone calls from the collections team demanding payment. They state that the minute the compliant is resolved they will be chasing! Please do not even consider this company, and if you are unfortuante enough to move into a house where they are the current supplier then get rid ASAP.”

Posted 1 year ago

“Absolutely appalling service. Me and my partner recently moved into a place. They are trying to charge £320 a month for 2 apprentices. Saying if we don’t pay it all each month they will cut us off. We had our tariff changed to £110 a month but they’ve only added that on top of the £320”

Posted 1 year ago

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Scottish Power is rated 1.1 based on 1,045 reviews