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Scottish Power Reviews

1.1 Rating 1,046 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

1.1

Based on 1,046 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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0800 027 0072

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info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Scottish Power 1 star review on 4th August 2022

Scottish Power 1 star review on 4th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling service. Me and my partner recently moved into a place. They are trying to charge £320 a month for 2 apprentices. Saying if we don’t pay it all each month they will cut us off. We had our tariff changed to £110 a month but they’ve only added that on top of the £320”

Posted 1 year ago

“After numerous chats,phonecalls, online chats for a couple of months i finally pay my final bill for £100.00,even if I was on prepayment meter as my mental health is more important. This company is outrageous, waiting times are long but i don't mind as long as the issue is resolved. Mine never was and I simply cannot stand any more threats to go to court etc. Scottish Power - never again”

Posted 1 year ago

“If I could give no stars I would. Terrible customer service. Appalling behaviour from this company. Disgraceful. Short version of our experience. Approx 2.5 years ago we received a quarterly bill for thousands and I mean double figure thousands. We queried this bill and was told numerous times that it was correct. We live in a small 2 bed flat.....someone with a bit of common sense could work that out. Mainly us chasing them as we wanted to pay a correct bill. Them telling us they needed to send someone out to check out meter but couldn't due to covid. 2 years later of chasing, sending pictures of our meter readings, having to turn our electric off throughout the day to do "checks", being passed on from one complaint handler to another, causing upset and stress because as the time goes by we would still have to pay some sort of bill for of course what is due however there is a big difference of paying a quarterly bill to an outstanding bill of 2 years. We finally resolve our issue and I believe this is only because I requested for a smart meter to be installed. Been receiving bills and "normal prices" - 2 bedroom prices, not electric to run a small village! Unfortunately on my error I was late on payment for one bill and a couple of days later received a phone call to say I had to pay £10 late payment fee. After everything they put us through for 2 years with their poor customer service and not being able to resolve a simple matter they still charge a £10 late fee. Scottish Power you are a disgrace. Quick to call you up for a £10 fine but not quick enough to call back when really needed for above situation.”

Posted 1 year ago

“Worst company ever, I left Scottish power since last year in April, I was a prepayment customer, but I ended up owing them, I agreed to pay the balance by installment, the last payment we agreed was supposed to be on the 28 June, and on the 23rd they sent my details to the debt collection company, when I phoned them on the 29th to pay the last remaining balance, the amount changed, I was told I've been charged an additional £28, which I was unaware of, I told them that we agreed that I have to pay on the 28th, I told them again, because they record call, if they can recall the last conversation I had with the agent to see what we agreed to, but they are refusing, as they know they are wrong, I regret being a Scottish power customer for all this years, ❌❌❌EXTREMELY UNPROFESSIONAL STAFF❌❌, ⛔⛔⛔⛔STAY AWAY FROM THE SCOTTISH POWER⛔⛔⛔⛔”

Posted 1 year ago

“READ MY EMAILS. NOT SURPRISED YOU ONLY HAVE 1.1 RATING. DON`T ASK ME TO HAVE A SMART METER EITHER I HAVE ENOUGH PROBLEMS WITH SCOTTISH POWER”

Posted 1 year ago

“I have had a smart meter in stalled 3 years ago I have had 2 engines out to be told that my electricity meter is faulty needs to be changed that was 3 years ago my bill have been estimated for 3 years I AM SICK of calling emailing complaints to Scottish power 3 years there keep asking for meter reading. As I'm disabled person in a wheelchair. There do no this but still getting pushed independently under the carpet. There don't want to no me”

Posted 1 year ago

“By far the worst customer service of any energy provider. Customer service don't read emails , action a complaint ,put a bill on hold when a complaint is open , they send threatening emails and reminders despite being told the bill is wrong . They can't even complete the standard response referring to me as Mr with no name or Mr Karen which is plain offensive .”

Posted 1 year ago

“Please avoid avoid avoid , I have been moving in small tow bedrooms flat with 2 kids , for few months my bill was about 40 pound per months as we not home must of the time until last month I received the bill for £1116 from Scottish power, I never had any debts of utilities in my life unit this bastards put me in that situation, they just simply robbing and cheating people, all I want just sign out from this Rubish provider as soon as I can can’t wait for that time. Avoid avoid avoid.”

Posted 1 year ago

“Never, never, never sign up with Scottish power unless you want a nervous breakdown. Opened a complaint about a gas leak over a year ago which has not been dealt with, I paid my account in full using their automated system and the balance given, they now say I owe another £220, when I asked what this was for they didn't know. I tried to contact them I phoned at 10.30am and finally got to speak to someone at 5pm after numerous transfers and being cut off. There is much more which has left me feeling stressed and helpless.”

Posted 1 year ago

“Scottish accused my 89 year old father of stealing gas. Debited over £4k from his account and ongoing complaint unresolved since 1st March. Cannot get through to complaint team. Overall SP are causing me his carer a huge amount of stress and wasting my time. I hope the FCA sees how you treat vulnerable customers and fines the heck out of SP.”

Posted 1 year ago

“Don’t go with this company, my bill went up £200 per month , no customer service, worse company out there !!! Nothing but stress AVOID”

Posted 1 year ago

“Bone idle springs to mind. Customer service is zero to non existent. Long waiting times, zero response time and the list goes on. Some one in their organisation needs to hammer home the idea of what customer service is about. Without customers you wouldn’t have a business Scottish Power. Just something simple to consider”

Posted 1 year ago

“Awful service. This is the 2nd time they’ve increased our bill by an extreme amount and insisted we pay when we ask for it to be investigated. £150 to £2360 in 3 weeks! Can’t get them on the phone and they ignore your emails even just to answer a simple question. They’ve admitted it was their error (as it was the 1st time it happened), but have now sent me an email to say the account is in credit and a text telling me there is an amount to pay still - these messages were sent within minutes of each other and now they’re ignoring my request for them to explain which figure is correct. Don’t sign up with this supplier, they make mistakes with your bill and insist you pay the extortionate amount and then wait for a refund when they finally realise they weee wrong!!”

Posted 1 year ago

“Very bad as soon as you get a bill they want paying instantly or they threaten you with debt collection. I've also been threatened with court to gain access to fit pre pay meter. I only owed £119 and was a week or so behind. I spoke to them and they said it could be paid over 2 months but someone was always pushing for payment with daily calls and emails. They are nasty disgusting humans. Worst company I have ever delt with in my life.”

Posted 1 year ago

“Terrible, terrible customer service. Just horrendous. I don’t understand why this company still exists. Avoid at any costs!!!”

Posted 2 years ago

“When I first signed up to Scottish power in July 2021 the first two monthly bills where around the £111 mark per month, then went up to £205 for about 5 months, I can just about suffer that. Then all of a sudden they are now £309 per month?!! I mean WOW… In a 2 bedroom house, a family of 5. Like I haven’t got enough to worry about. Now this. You then try to call Scottish power, And get left waiting on the phone for an hour sometimes two. Only to be told that’s the price And deal with it basically. The company is an absolute sham. Please if you are thinking of moving to Scottish power… DONT! would be a bad move.”

Posted 2 years ago

“Awful company! Have nothing but stress with this shambles of a company. Opened a complaint and the complaint got closed without being investigated. They have took £100s out my bank out without much authorization and they can't find where thr payment or have any acknowledgement of where and why the money has been taken. I now have to hand in proof they have taken the un authorised payment for it to be investigated!! I would call that FRAUD. ABSOTLUTE DICKS”

Posted 2 years ago

“Never in my life have I experienced stress with a company! Worst and I mean WORST Company ever! Company service is an absolute shambles, fall promises every time. 4 Times I have been promised an engineer to come out and 4 times, no one has showed up! Not even had the deceny to call, that's now 4 days wages I lose because of this company's communication skills. Never ever will I recommend this company, it has been 5 years worth of stress and still no where further forward. I live in a very small 2 bedroom flat and are charging £402 per month!! Please PLEASE DO NOT go with scottish power.”

Posted 2 years ago

“Joined Scottish power 11 months ago, as they contracted to supply me with a smart meter within 3 weeks. I still have no meter despite many emails, phone calls etc to them. They once even made an appointment for the Engineer to call, and I stayed in all day to make sure I was here, no one arrived and when I rang again they said there was not any appointments on there their system for me. They then said that there was no mobile network available for my property, and to contact their meter installation contractor, Lowry Beck. This I did, and was told no order had been placed with them from Scottish Power, and that there was no problem with signal at my property. I went back to SC, and still told I could not have one due to mobile signal. ABSOLUTE SHOWER- GO ANYWHERE ELSE BUT THEM -HAVE NO SYSTEM FOR COMMUNICATING WITH THEIR CUSTOMERS.”

Posted 2 years ago

“Kieth Anderson CEO of Scottish Power has been giving advice about energy costs to both government ad the user this is the guy who heads a band of robbing bastards who lie cheat and do everything to make it difficult to get any redress for a complaint. They billed me for £568.33p of gas when the real amount was £48 this over six months and a ruined holiday. Compensation £35 disgusting lets hope ofgem fines them another 19 million pounds. Scottish NO Spanish bandits.”

Posted 2 years ago

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Scottish Power is rated 1.1 based on 1,046 reviews