Scottish Power Reviews

Name: Scottish Power
Rating: 1.12

1.1 Rating 1,128 Reviews

3 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,128 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

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“Customer service is none existent. If you can get through on the phone which is very difficult they are only interested in their own opinion. Website will only direct you to stock answers. Tried e-mailing but responses were obviously from an automatic system that picked out key words and provided stock answers rather than answering the question. A lot of problems with arranging installation of smart meter. Increased monthly direct debit from £36 to £209 despite the fact that I was already £136 in credit. Will be changing to another supplier as soon as my contract is up.”

Helpful Report

Posted 7 years ago

“I have been getting unwell from the stress of dealing with them When I bought my flat in Glasgow I had an official letter from Scottish Power saying that the meter installed had to be changed. I arranged an appointment and took time off work. The installer said he couldn’t fit the meter he had been told to. Meanwhile I had phoned Scottish Power with initial meter readings, however they would not accept them as I only had 2 readings and they said there were meant to be 3. I asked other people to check and there were only 2. Therefore the person I spoke to said to set up and estimated payment for a 3 bedroom flat, and I paid around £100 per month. I was unable to set up a direct debit because the proper meter readings would not be accepted by Scottish Power as there were only 2 and they wanted 3, which was very frustrating. Then a little over a year ago someone came in and looked at the meter. Suddenly I had a bill for about £7000! I was in shock and complained about the dreadful way everything was being handled. Someone arranged for a visit and a friendly person came to the flat and said the wrong type of meter had been installed and would arrange for another and then an estimate of how much power would be taken over a period with anything owed on a low rate. I couldn’t take another day off work so a friend let the meter installer in. I presumed this had been done and that someone would follow up my previous problem, but I suddenly find a bill for £11000 several months later. After sleepless nights I finally got a response and found out they couldn’t install a smart meter again. There had been no continuity in handling my complaint and no care about a customer, just a ridiculous bill. Someone new was handed my complaint and I had to go through the whole situation again. He couldn’t seem to understand the problem properly, which was frustrating to say the least. He finally arranged a new meter to be installed which I am waiting for, although I’m doubtful whether it is the right type as he seemed totally clueless. He said he needed to cancel my current complaint and I would have to open another when it was installed. This did not seem right but he said it was best. The next day I have an overdue bill of over £11000 and a mark has been made against my credit score! Outrageous! I phoned and someone said the complaint shouldn’t have been cancelled and they reopened the complaint. I haven’t slept properly in months with the stress and have been unwell as a result, but Scottish Power don’t seem to care. I was hardly even in the flat the first year I was there and paying £100 a month for a 3 bedroom flat seems reasonable. I tried to sort out the initial reading when I moved in but they wouldn’t take it because of the wrong meter problem. I have done everything i could to get things sorted from the start but they did nothing. Now they are trying to charge a ridiculous amount of money which would amount to several thousand per year more than I was paying. Even estimating my previous usage is ridiculous. They should get the proper meter installed and start my payments from when the correct device is there. I paid a decent amount monthly before and any money they are asking for based on their mistakes should be cancelled and start fresh from now. I hope this comes as a nightmare warning for anyone thinking about using Scottish Power. They should have the decency after all the stress they have caused me to cancel any money owed until the correct meter is installed. It is their fault it was not done in the first place.”

Helpful Report

Posted 7 years ago

“I was with the company before and it was ok. Since I re-joined last year the price keeps going up despite the fact I am on a fixed one year tariff and I am constantly careful with the electricity used in my one bedroom flat. Not happy at all and I can not wait for the year to pass bye to switch supplier. There are plenty to choose from after all. Don't be afraid of a change.”

Helpful Report

Posted 7 years ago

“My contract expires at the end of March but the contract they offered did not compare with one they offered on one day of the comparison sites”

Helpful Report

Posted 7 years ago

“I am on my 9th night now without my boiler being fixed. I am a single working (12 hour days) father with a 7 year old son. have been paying this a cover for 2 years and am a SP gas/electric customer, although I wont be next week as am switching based upon the way they treat us. I had a engineer come out (sub contractor) the day after I logged the call., i thought this isn't so bad, maybe the negative reviews are just a minority... He said he knew the problem and ordered the part there and then, he showed me on his i-pad. Whiel he was there he boasted about being on at least £500 per day as a subbie to scottish power, it is in their interest to string out jobs to take more of our money. No boiler/gas engineers are employed by Scottish power. Nothing happened until Monday when I called them for an update (they promised they would call me but the failed), they told me the part was order that day, Monday, FOUR days after i was told it was ordered. On the Wednesday an engineer came out....with the wrong part! This is a week now since I originally called them. So Mr "I'm on £500 a day" ordered the wrong part ...... obviously. I called them, because they will NOT call you, remember this, and was told they were 'very sorry' and said they had order the new part and hopefully will be sorted out tomorrow. I called them yesterday (Thursday 22/02) and was told they ordered the NEW part that day, even though the engineer had ordered it the day before but they couldn't confirm it had actually been ordered, and it's not looking likely that it will be sorted this weekend and it's -5C currently. I pay for this service upfront, they act like you are a hindrance and that they are doing us a favour, it's disgusting the way they treat the very people who pay their wages and without us there is no Scottish Power. Yesterday while talking again to their emergency team I could hear the people in the call centre all shouting and laughing and having a great time in the background, while us paying MUGS get the worst service I have ever known. They lie to us, whilst taking our hard earned money and treat us like s**t.. They should not be able to get away with this, OFGEM or some consumer group need to get involved ASAP and shut this shower of s**t down. I will cancel anything I have with Scottish Power, and urge everyone I know, and everyone they know to switch to another provider.”

Helpful Report

Posted 7 years ago

“I have been with Scottish Power for the past 12 months with no complaints about the service but always look to see if there are better deals elsewhere at the end of the contract. Scottish Power wanted to increase my costs from £85/month to £115/month. I found Tonik Energy on a comparison site, 100% green renewable energy with great rates for gas and electricity, saved me £300 by switching to Tonik. Smooth switch and a free £20 Amazon voucher. If you fancy switching and would also like a complimentary £20 Amazon voucher please feel free to copy and paste the link into your browser ... https:// tonikenergy.mention-me.com /m/ol/ch9ox-ec55efa530 Don't forget to take out the two spaces in the link before using it.”

Helpful Report

Posted 7 years ago

“I am an OAP person, Scottish Power are trying to rip me of for £85.00 a month. Unrealistic increase to monthly agreed DD payment for over 100% of the original contract agreement after only approx. 8 weeks. My actual monthly usage of power for both electricity and gas is realistically established at around £40.00 per month. I am a single person living in a small sheltered housing 1 bed flat . Thanks to Scottish Power I have not been able to afford to use my central heating this winter because the charge works out at around £00. 50 pence per hour for gas to basically heat my very small home.”

Helpful Report

Posted 7 years ago

“Scottish power homecare is a joke, DO NOT WASTE YOUR MONEY. This company Is s joke, they sell you lies and then have the cheek to take 3 days for sn engineer to come out to assess the problem, even though the customer service advisor said they carry parts for my boiler so should be able to fix it on the day! It is now day 3 with no heating with no confirmation of an expected date of repair. What do these jokers think I am paying for? Substandard service does not work for me, especially when I am cold. Hopefully this service goes out of business real soon”

Helpful Report

Posted 7 years ago

“Dishonest, unreliable, incompetent. In 6 months they missed 3 appointments, lied about it, and completely failed to follow any of the guidelines. Did not honour their duty to change metering when requested. Their website is designed to prevent anyone from complaining. You have to spend hours waiting on the phone. When I did manage to lodge a complaint they closed it without asking me. And to cap it all, three months after I finally managed to get rid of them they sent me a bill for £60, even though I was on a prepayment meter that was in credit. Apparently demanding money for services that you have not provided is not a criminal offence - it's a "minor customer service issue". If you do go with these cowboys, save yourself some time and contact the Energy Ombudsman beforehand.”

Helpful Report

Posted 7 years ago

“We have boiler and central heating cover with SP. Most years they arrange a boiler service and cancel at the last minute due to emergency call outs. Why not employ more staff then? We have not had our boiler serviced since December 2016. They arranged to come out in Dec 2017 but cancelled the night before due to emergencies. We now have an appointment for this week (Feb 2018). I argue that I am paying for an annual service but it is now 14 months since it has been done so they are not fulfilling their contract. They argue that in the terms and conditions it states that they will endeavour to service the boiler annually but if there are emergency call outs they will take preference. We think they are in breach of contract. We will not be surprised if this weeks boiler service is also cancelled. We will be cancelling our contract with them. Avoid at all costs. They are not interested in their customers, only in getting your monthly direct debit payments.”

Helpful Report

Posted 7 years ago

“I feel ashamed to give this company 1 star as this is giving them too much credit. DO NOT throw your money away. If you feel the urge to get rid of your hard earned cash, give it to a charity as it will be put to better use. Just been on hold for 30 minutes to only be told that the booking for the annual inspection of our boiler was cancelled for the third time. Scottish Power didn't have the courtesy to call and let us know nobody was going to come today. I will be cancelling my service and demanding a full refund of money paid to date. Let's see whether Scottish Power will do the right thing. I bet Scottish Power are so complacent, they will not even bother responding to this post.”

Helpful Report

Posted 7 years ago

“No hot water on water only setting on my boiler, but hot water on heating and water setting, so as l am on a service plan called Scottish power up. The engineer came out and said it was a valve that wanted replacing and Scottish power would ring me when they had the part and arrange a date to fit it. I was called on the day of fitting and told that it would not be done as my boiler wanted a power flush, to which I replied my heating is fine its my hot water that's the problem but they were adamant it wanted doing. I am still waiting for a manager to ring me as I have asked two British gas engineers about my problem and they say the valve should be changed and only if that does not cure it a power flush should be done, It seems they are trying to get some extra money out of me for something that might not need doing because how do they know there is sludge in the system if they have not drained it to find out,”

Helpful Report

Posted 7 years ago

“awful company for the elderly awful company for the elderly. they dont keep open the winter warm front till the 31st jan like they should. For those that have just found out they are entitled to this scheme beacuse of their illness or age. This company couldn't care less about their customers needs. Wether they are elderly or sick. What has happend to the customer is aways right? Very bad customers pratice . Stay away and go elsewhere!!! Useful”

Helpful Report

Posted 7 years ago

“AVOID*******. If there was a minus on stars would give!!!! Never came out to service boiler in 13 months when broke down refused to fix stipulating not covered as sludge in system as needed power flush and not covered advised pipework needed replacing and most likely new boiler. When complained delightfully told not part of ombudsman scheme and sludge policy quoted advising take us to court if your not happy! Independant engineer fixed in two hours replacing three parts also showing clear water in system and no sludge!!!! Its how they weedle out the contract- BE WARNED!!!!!!”

Helpful Report

Posted 7 years ago

“I have been waiting for a year for this horrible company to resolve an issue. They allocated a second property to my account and were sending bills for an unknown woman to me. Despite letters to them confirming that she did not live here, the continued to send bills . I did their dirty work and notified them of this woman's proper address whereupon they removed my address and substituted the other. I wrote to their senior directors and was told "don't worry, we'll sort it out" Nothing has happened and every time I remind them, i get "our technical team are still working on it" This has got to be the worst company to be a customer of. They ignore letters and patently do not give a toss about loyal customers. I would not recommend this company to my worst enemy. They have incompetent staff and management who seem more interested in trousering bonuses.”

Helpful Report

Posted 7 years ago

“Staff are rude, arrogant, do not listen and fail to act upon promises made. Customer Service is clearly NOT a priority for this Service Provider. But the bigger issue is the Management which is clearly also reflected in the high staff turnover. Also what sort of a professional organisation works on guestimates given they have meter readings and facts. Avoid Scottish Power like the plague. Everything mentioned above can be supported by emails and letters we have received / sent.”

Helpful Report

Posted 7 years ago

“Regarding Scottish Power's Boiler cover, I know there's some bad reviews on here but when I called them I wasn't waiting too long, there was some confusion over my postcode but that was resolved. They sent an engineer the next morning who fixed the hot water and was very polite and professional therefore I can't really fault it so far.”

Helpful Report

Posted 7 years ago

“Absolute rubbish engineers clueless left without hot water and heating no offer of loan heaters and that was just a faulty pump engineer diagnosed boiler pcb not working avoid these people”

Helpful Report

Posted 7 years ago

“Do not buy boiler cover had for four years and the moment we have a problem. Days to fix with no information took time off work to wait for an engineer only to be told not coming and don’t even know if parts on order. Ask for manager and told wait up to 24 hours we cannot tell you anything. You’ve 2 kids under 4 with no hot water and heating... you’ve just got to wait we don’t have a clue what’s happening with your boiler. Big joke get your cover elsewhere”

Helpful Report

Posted 7 years ago

“If there was no star rating I will choose it , they didn't even deserve for one star. I don't have a any words to explain how BAD this company is, it's shouldn't even exist. If someone have or had account with them just RUN AWAY! Close your account because what they gonna do is ROB you and trying to get lot of money from any of the customer ! People what should to it's start to go to court because is funny how they working , customer service is one BIG ZERO also people who works there , Unbelievable UNPROFFESIONAL STAFF, CUSTOMER SERVICE AND ALL SCOTTISH POWER !! WORST WORST EVER !!!”

Helpful Report

Posted 7 years ago

Scottish Power is rated 1.1 based on 1,128 reviews